Questions & Answers

160 Questions & 376 Answers
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  • Question
    Is this tv really have HDR because it does not work with Xbox one s   (5 Answers)

    By Buzzkill1118 August 3, 2016.

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      Answer

      I have the 2016 model as well and I also have no HDR on the new xbox. I just found out today that this TV doesn't support HDR over HDMI. I called Hisense and they said HDR is only supported through USB. What good does that do? Looks like we got a fast one pulled on us.

      By jcutler121 August 23, 2016.

    • Question
      I bought this TV and registered it to get the 4 year warranty. But what is the warranty? Does someone come to your house to fix or do I have to pay the $150 to ship to them? Hisense, please let us know.   (2 Answers)

      By MiddleAgedMan June 26, 2016.

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        Answer

        Hi, the TV comes with a free 4-year parts & labor in-home service warranty. If the TV requires service at a Hisense facility, shipping will be paid by Hisense. If you have any further questions, please contact us at 1-888-935-8880.

        By HisenseProductExpert July 11, 2016.

        • Brand Representative
    • Question
      Is this unit HDMI 2.0 and HDCP 2.2 Compatible?   (5 Answers)

      By Anonymous June 17, 2016.

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        Answer

        There are 4 HDMI on the tv. 2 of them are HDMI 2.0 (THAT STATES 4K at 60hz) AND 2 of them are HDMI 1.4 (THAT STATES 4K at 30hz) I talked to a supervisor at Hisense and he said a link could be sent to my email address that could make one of them HDCP 2.2 compatible. However, getting call backs from tech when they say they will call never happens when they say it will. I'm still waiting.

        By William June 18, 2016.

      • Question
        My husband bought a 50" Hisense 4K HDR tv & when he hooks it up the tv to the satellite in the 60 HZ it works. When he tries to put the 4K Samsung Blu-Ray player in the 60hz it gives a snowy screen then goes black. Called the manufacture no help.   (2 Answers)

        By Orleans77 June 19, 2016.

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          The Samsung is HDCP 2.2 compliant. This awesome television is not. But, you can call Hisense and they can provide a link that you can download on a USB and plug it into your TV and upgrade it so it will turn one of the HDMI ports on the TV to HDCP 2.2./ Then the bluray player will work,

          By DustyBottoms June 19, 2016.

        • Question
          is the backlighting full array or edge?   (5 Answers)

          By SamW June 6, 2016.

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            Hi SamW – Our 4K TVs with HDR are backlit with a full array and local dimming zones.

            By HisenseProductExpert June 7, 2016.

            • Brand Representative
        • Question
          can you get amazon on this tv??   (4 Answers)

          By Anonymous June 2, 2016.

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            Answer

            The Amazon app is available on this television. Let us know if you have any other questions about the features for this product!

            By HisenseProductExpert June 2, 2016.

            • Brand Representative
        • Question
          How is the picture on this tv for just watching cable shows   (5 Answers)

          By Michael January 21, 2017.

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            Answer

            I am loving my Hisense 4k television. The picture quality is crystal clear for this to be an off name brand television. If you are on a budget I would recommend this TV. you can't go wrong.

            By Redds January 22, 2017.

            • Verified Purchaser
            • My Best Buy® Elite Member
        • Question
          can this tv be mounted on the wall ???   (3 Answers)

          By Anonymous June 15, 2016.

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            Answer

            Yes, this television can be wall mounted. Be sure to verify what your wall mount is rated to support. Without the stand, it is 25.6 inches tall x 28.2 inches wide, and weighs 27.6 pounds.

            By HisenseProductExpert June 23, 2016.

            • Brand Representative
        • Question
          Does this TV have a digital tuner to watch over the air tv?   (3 Answers)

          By Anonymous November 25, 2016.

          Answers
          • Best 
            Answer

            This TV does have a tuner. Only an antenna needed

            By Brammy November 25, 2016.

            • Verified Purchaser
            • My Best Buy® Elite Member
        • Question
          Does it have a browser to open the internet up?   (2 Answers)

          By lyttleskye June 23, 2016.

          Answers
          • Best 
            Answer

            It has a web browser app (named "TV Browser"). The cursor is positioned using the joydisk, and text is entered using an onscreen pad. Awkward and slow, but it works.

            By bobkn June 26, 2016.

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