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  • Question
    Does this TV output HDR thru hdmi or only thru USB like the 50 inch model. Pretty much useless thru usb. We were told Hisense is supposed to fix this HDR issue with an update in the future. I would only buy this tv if Hisense can verify this imfo. Plz.   (5 Answers)

    By lim211 September 5, 2016.

    Answers
    • Best 
      Answer

      This TV does support HDR through the HDMI ports. You have to download the update for the TV. I had to download 2 different updates. Afterwards, you have to go into the Menu and enable the HDR function. Under the HDMI option in the menu, you have to select Enhanced to enable HDR.

      By lfe30 December 12, 2016.

    • Question
      What is the refresh rate? Also, why do the specs say "analog" for the 55" model, but "digital" for the 50" model?   (2 Answers)

      By Jerbear September 5, 2016.

      Answers
      • Best 
        Answer

        Hi! The refresh rate is 60Hz. Both TV's come with a digital QAM built-in tuner.

        By HisenseProductExpert September 5, 2016.

        • Brand Representative
    • Question
      Is the Hulu app available or be added or would I still need my Roku player for access?   (5 Answers)

      By Anonymous December 9, 2016.

      Answers
      • Best 
        Answer

        No Hulu yet still need streaming device

        By sjadwell January 16, 2017.

        • Verified Purchaser
        • My Best Buy® Elite Member
    • Question
      Is this 60Hz or 120 Hz? And does it matter on a 4K tv like it does on just a smart tv?   (5 Answers)

      By sewsam January 8, 2017.

      Answers
      • Best 
        Answer

        It is 120 hrtz but upscales. I wanted a 240 hrtz TV & did alot of research the way a 4K tv works is by amplifying the 120hrtz. I returned 2 other brands then purchased this Hisense TV. It is the best I am more then satusfied for the price & quality.

        By Sparky January 11, 2017.

        • Verified Purchaser
    • Question
      Hi I noticed that someone mentioned to put the hdmi in outlet 3 or 4 Is it a better picture that port 1 or 2   (5 Answers)

      By Cary November 13, 2016.

      Answers
      • Best 
        Answer

        Hi Cary! Yes. This TV supports 4K at 60fps (4:4:4 is at 8 bit color) through HDMI inputs 3 and 4 (HDMI 2.0 at HDCP 2.2).

        By HisenseProductExpert November 14, 2016.

        • Brand Representative
    • Question
      What is the distance between the legs?   (2 Answers)

      By Bill September 14, 2016.

      Answers
      • Best 
        Answer

        Hi Bill! The distance between the legs is 40.8 inches.

        By HisenseProductExpert September 19, 2016.

        • Brand Representative
    • Question
      what is the factory warranty on this tv ? was told it was longer than a year by a salesperson.   (2 Answers)

      By lpfrretired February 25, 2017.

      Answers
      • Best 
        Answer

        Hisense has a 4-year limited warranty in the US. Both parts and labor.

        By Gonnzo50 February 25, 2017.

        • Verified Purchaser
        • My Best Buy® Elite Plus Member
    • Question
      What is the size of the box for the 55in TV? Just want to make sure it can fit in my vehicle.   (5 Answers)

      By Mcrook December 29, 2016.

      Answers
      • Best 
        Answer

        The box is 54.0×33.8×7.0 inches.

        By HisenseProductExpert December 29, 2016.

        • Brand Representative
    • Question
      what is high dynamic range   (5 Answers)

      By Anonymous August 27, 2016.

      Answers
      • Best 
        Answer

        It enhances the color and clarity of the picture. It's like a fine tuning device for the picture.

        By DAVE September 18, 2016.

      • Question
        In the specifications it states this has an analog tuner. Does this require a digital converter box for watching over the air digital broadcast television?   (3 Answers)

        By JB January 13, 2017.

        Answers
        • Best 
          Answer

          I just got this tv yesterday yesterday hooked it up to the cable and did a scan and it picked up all the channels without an extra converter box

          By LATINOHEAT February 20, 2017.

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