Questions & Answers

1-10 of 38 Questions
  • Question
    Does the initial setup include onsite installation & support or only virtual support?   (2 Answers)

    By Valerie October 31, 2016.

    Answers
    • Best 
      Answer

      The Home WiFi Setup & Support — 1 Year will grant you these services; Onsite Setup includes: * One-time in-home setup * Set up router to maximize performance and optimize security * Connect your wireless devices * Recommend dead spot solutions Support includes: * 1- or 2-year online and phone support 24/7 * Additional in-home Wi-Fi support at discounted rates

      By Khen November 4, 2016.

    • Question
      1 year support...meaning? you do what i need for a full year? or..you just take care of the one setup i paid for?   (1 Answer)

      By hank October 19, 2016.

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        Geek Squad will take care of the one setup you paid for, then provide technical support for your network via phone, web or other for one year. If Geek Squad needs to revisit your home they will charge a discounted rate of 49.99$.

        By Khen October 22, 2016.

      • Question
        I just bought a wall mount. Does this service include installing the wall mount and mounting the TV?   (2 Answers)

        By Anonymous November 25, 2016.

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          Answer

          No, you would need to purchase another set of services called TV Connect & Mounting.

          By AnnaBeth January 18, 2017.

        • Question
          Will someone come to my house and recommend the wireless router that i need and come back and install it at a later date?   (1 Answer)

          By Olroy January 6, 2017.

          Answers
          • Best 
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            Geek Squad offers in-home consultations where they can come out to your home and recommend solutions that fit your particular needs.

            By AnnaBeth January 18, 2017.

          • Question
            can you help us 'cut the cord' and reduce our cable package to only internet and show us what we need to do for TV streaming?   (1 Answer)

            By tonga November 23, 2016.

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              Hello - this Home Wifi Setup and Support service is to setup a new router or to troubleshoot your existing network. For advice on cutting the cord, I would recommend speaking with a Blue Shirt at your local Best Buy Store in the Home Theater department. They could talk to you about the different streaming media players and/or smart TVs available and discuss current promotions or options around content providers. Geek Squad and Magnolia Home Theater do offer a free in-home consultation to talk through the different service and hardware solutions available to you for setting up the Home Theater of your dreams.

              By GeekSquadSupport November 24, 2016.

              • Brand Representative
          • Question
            I ordered wi-fi support but really need help setting up new TV and existing surround sound system. Do I need to cancel this and order different Geeks? Also, How do I schedule them?   (1 Answer)

            By Duck30 January 20, 2017.

            Answers
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              Answer

              Home WiFi Setup & Support is for the setup and maintenance of your Router and connectable devices. If you just need your TV Setup and Sound System installed, then yes, you would need to purchase a different service.

              By James January 26, 2017.

            • Question
              So, if I buy a printer and add this $99 package to my purchase, it will allow me to have access to Geek Squad remotely for 1 year? And they will come to my apartment for an initial setup and clean up of my computer?   (1 Answer)

              By Faith November 12, 2016.

              Answers
              • Best 
                Answer

                Hi Faith - The year of support would be for your network... Making sure all of your internet enabled devices connect to the network and that your network stays up & running. It would not include cleaning of your computer.

                By Andrew January 10, 2017.

                • Top 1000 Contributor
            • Question
              Is this $99.00, for the year with first time set up? What are the five items being offered and what can it be used for besides wi-fi   (1 Answer)

              By Fee November 12, 2016.

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              • Best 
                Answer

                So a Geek Squad agent will physically go to your residence and set up your router. They will connect your wireless devices to that network such as smart TV's, tablets, game console, etc. Once the agent is gone, they will provide 24/7 support to assist your network if you have any issues for that 1 year duration. They will only assist you with networking not fixing PC's or removing Viruses.

                By JustAguy November 12, 2016.

              • Question
                Do you have to have an external wifi service for this to work like cable service?   (1 Answer)

                By Jenz November 7, 2016.

                Answers
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                  Answer

                  Yes you need to have internet service from another company. All they are doing is setting up the wireless router/modem/extender/repeater that you purchase from them.

                  By Kable December 27, 2016.

                • Question
                  Does the pkg include WiFi service? (Like what Bright House provides.)   (1 Answer)

                  By Pandorapics November 11, 2016.

                  Answers
                  • Best 
                    Answer

                    No, this package is for setting up and configuring your WiFi system.

                    By CommunityAnswer November 11, 2016.

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