Questions & Answers

Q: QuestionHow many fan speeds does the Honeywell air purifier have?

• A:Answer The Honeywell Air Genius 5 Air Purifier has 5 fan speeds.

Q: QuestionWhat is the recommended room size for this air purifier?

• A:Answer This air purifier is recommended for rooms up to 250 square feet.

Q: QuestionDoes this air purifier have a filter included?

• A:Answer Yes, the Honeywell Air Genius 5 Air Purifier comes with a filter.

Q: QuestionIs this air purifier certified by the AHAM?

• A:Answer Yes, this air purifier is AHAM certified.

Q: QuestionDoes the Honeywell air purifier have a timer?

• A:Answer Yes, the Honeywell air purifier has a programmable timer.

Q: Questionhow often do you have to replace the pre-filter, and at what cost?

Asked 13 years ago by Anonymous.

• A:Answer The only pre-filer you need to replace, is the odor reducing one ( one that came wrapped). If you use the other one, all you need to do is wash it. I used a small amount of shampoo and it did the trick.

  Answered 12 years ago by NewbietoKY

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Q: Questionwhat is the different between the pre filter and the one is inside the honeywell come in the box,which one is washeable

Asked 11 years ago by billy.

• A:Answer The pre-filter is an activated carbon impregnated foam filter. It's primary purpose is to assist in filtering odors, but it also catches pet hair, lint, and bigger particulates. This filter will fall apart if you attempt to wash it. The washable internal filter (they are both accessed via the removable back panel) is an electrostatic filter designed to capture smaller particles of things like dander and pollen. Just a tip: if you replace the pre-filter, make certain that it is pressed back under the retaining tabs on the rear grille. If you don't, it will make replacing the cover impossible as there is no excess room.

  Answered 11 years ago by Rickm1122

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Q: QuestionDoes this help with cat smell and dust

Asked 8 years ago by Kimber.

• A:Answer yes

  Answered 8 years ago by LauraRVerified Purchase

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Q: QuestionCan you get a Hepa filter for the AirGenius?

Asked 7 years ago by OldBingo.

• A:Answer Hi OldBingo! Thank you for reaching out! The AirGenius 5 was not designed to work with a Hepa filter. For further questions on this product please feel free to contact 877-580-4359. -Jordan

  Answered 7 years ago by Honeywell Support

  
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Q: Questionfilter light not coming on yet after 3 weeks of useI have 2 Honeywell genius 5 air purifiers and they been running straight for 3 weeks now but the filter light does not show the filter getting dirty. is there a time limit for this. thank you .

Asked 10 years ago by Anonymous.

• A:Answer I think the filter meter goes based on hours used and at what level the purification is set to to determine how fast the meter fills, for example I have mine set to level 3 purification and it took at least a month and a half of constantly running before the meter started to fill up so yours should eventually start to fill the gage with time, another tip the instruction manual doesn't tell you is you have to wait for the filter meter to completely fill before it lets you reset it.

  Answered 10 years ago by ShadowMonster

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Q: Questionwill the AirGenius 5 remove mold/musty smelling rooms?

Asked 10 years ago by Jan.

• A:Answer I purchased this product for the same reason. Am not sure it really removes mold well enough. Ended up purchasing an Air Scrubber ( which cost a lot more) and hiring a mold remediation company to rip out drywall and wet insulation. If you can still smell an odor, chances are that you still have mold present. Also, hired a company to take air samples before and after remediation. Don't wait if you are sensitive to mold, it can ruin your health. Hope this helps!

  Answered 9 years ago by Housewife

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Q: QuestionHow to clean the filter

Asked 6 years ago by Mc.

• A:Answer Thank you for your question. The ifD® filters should be cleaned approximately once every 3 months by removing it from the unit. Fill a sink with lukewarm water and add a few drops of mild dish soap. Gently swish the filter in the soap solution to clean. Soak the filter for 2-3 minutes. Rinse the filter with clean tap water. Dry thoroughly before reinstalling in the unit.

  Answered 6 years ago by ManufacturerTechSupport

  
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Q: QuestionIs the air geinius5 better than a Honeywell with HEPA filter?

Asked 9 years ago by kathyt.

• A:Answer I don't think so. The effect may degrade a lot after some time for this product. It's better to have HEPA filter and change it regularly.

  Answered 9 years ago by JamesVerified Purchase

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Q: QuestionMy air genius 5 did not come with the odor reducing washable pre-filter just the foam looking pre K filter and IFD filter I’m thinking I was sent a used one My air genius 4 came with pre k, odor reducing pre-filter and IFD.

Asked 4 years ago by MsDarko.

• A:Answer That is very odd. Your air purifier should have come with the washable foam pre-filter, the washable ifD filter, and the optional K pre-filter. If you did not receive that optional pre-filter, please contact our consumer relations team by emailing us at [email protected]. Thank you.

  Answered 4 years ago by ManufacturerTechSupport

  
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Q: QuestionI want to replace the permanent filter for the HFD 320 air purifier. How canI order one? My present one is dirty no matter how many times I wash it.

Asked 5 years ago by Carol.

• A:Answer For inquiries about replacement parts, please contact our consumer relations team by emailing us at [email protected]. Thank you.

  Answered 5 years ago by ManufacturerTechSupport

  
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Q: QuestionHow do you reset the filter monitor?

Asked 6 years ago by Dan.

• A:Answer Thank you for your inquiry. The filter monitor will only reset once all 5 of the bars are lit. Once they are lit, hold down on the reset button until the lights reset. If you have any other questions please do not hesitate to contact our consumer relations team by emailing us at [email protected]. Thank you.

  Answered 5 years ago by ManufacturerTechSupport

  
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Q: QuestionMy machine stopped working after about 6 months. I left it for about 3 months and switched to a different outlet. It came on and worked overnight. I turned it off in the morning and it would not start that night or since then. Why is this happening?

Asked 2 months ago by Anonymous.

• A:Answer Thank you for your question. We’re sorry your AirGenius 5 is powering inconsistently. Please make sure the rear cover is firmly locked in place, try a direct wall outlet, and unplug the unit for 30 minutes before restarting. If it still continues to power inconsistently, please contact our team at [email protected] to assist you directly. We're happy to help!

  Answered 1 month ago by ManufacturerTechSupport

  
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Q: QuestionMy AirGenius5 began making rattling noises when the oscillation is on. no noises when oscillation is off. how can I get this fixed?

Asked 8 months ago by BrokenGenius.

• A:Answer Thank you for your question. If your Honeywell HFD320 AirGenius5 Air Purifier is rattling only when oscillating, we recommend contacting our team at [email protected] so we can help resolve this issue for you. We're here to help!

  Answered 8 months ago by ManufacturerTechSupport

  
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Q: QuestionHow can I replace the permanent air filter for my Honeywell HFD320 model?

Asked 1 year ago by Joann.

• A:Answer Mine came with an extra filter. Also they are washable

  Answered 1 year ago by pingswifeVerified Purchase

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