Questions & Answers

1-10 of 21 Questions
  • Question
    Once the battery is fully charged, do you have to unplug it so it doesn't 'overcharge', or can it just be kept plugged in when not in use?   (4 Answers)

    By MaryAnn November 15, 2016.

    Answers
    • Best 
      Answer

      Hi MaryAnn! The Cruise has an interval charging adapter which will turn the charger off when the unit is fully charged. Hope this helps! -Karissa, Hoover Customer Care

      By HooverUSA December 9, 2016.

      • Brand Representative
  • Question
    How much does the vacuum weigh?   (4 Answers)

    By BR February 10, 2017.

    Answers
    • Best 
      Answer

      Box says less than 5 pounds. It is very light, works great and easy to maneuver.

      By lonpmc February 10, 2017.

      • Verified Purchaser
      • My Best Buy® Elite Plus Member
  • Question
    We have a small storage area....can this charge while disassembled?   (5 Answers)

    By Lisa October 30, 2016.

    Answers
    • Best 
      Answer

      Yes.

      By Dynacologist December 16, 2016.

      • Verified Purchaser
      • My Best Buy® Elite Member
  • Question
    How do you charge the battery on the Hoover cruise cordless vacuum?   (2 Answers)

    By Mary July 23, 2017.

    Answers
    • Best 
      Answer

      It comes with a charger that plugs in to the handle of the unit

      By Madison August 19, 2017.

      • Verified Purchaser
      • My Best Buy® Member
  • Question
    When we plugged our vaccum into the charger the light flashes red. Is this normal?   (5 Answers)

    By Dena December 26, 2016.

    Answers
    • Best 
      Answer

      Yes, until fully charged...then it turns green.

      By pinky605 February 12, 2017.

      • Verified Purchaser
      • My Best Buy® Member
  • Question
    What accessories go with this?   (4 Answers)

    By ejt606Superior December 15, 2016.

    Answers
    • Best 
      Answer

      Hi ejts606Superior! This model of cruise comes with a cervice tool, a wide upholstery tool, and a round dusting brush. Hope this helps! -Michael, Hoover Customer Care

      By HooverUSA March 1, 2017.

      • Brand Representative
  • Question
    Why does my hoover die when I try to use the brush option? (after being fully charged) It just immediately stops working and goes from green to red. I have had to physically removed the brush just so I could use the vacuum.   (1 Answer)

    By Jayne September 11, 2017.

    Answers
    • Answer

      Hi Jayne, Oh no, that doesn’t sound too good. We want to help. This sounds like something our service technicians may need to take a look at. Your model has a limited manufacturer’s warranty that covers any manufacturing defects at no cost to you. To find your local service center, please go here: http://hoover.com/locator/. Hope this helps! Doug, Hoover Customer Care

      By HooverUSA September 14, 2017.

      • Brand Representative
  • Question
    My new Hoover Cruise does not turn on. Never turned on. I've charged it for several days, and even reset the battery as per directions from an email from customer care. Light's green. What's wrong? So disappointed. Customer care center closed.   (1 Answer)

    By Randi September 2, 2017.

    Answers
    • Answer

      Return it to the store per their policy. Then purchase a new one. It's possibly defective. Hold onto your receipt if you purchase another one and your vacuum should be under warranty if it also stops working after the expiration of the best buy return period.

      By johndinhnguyen September 5, 2017.

      • Verified Purchaser
      • My Best Buy® Elite Member
  • Question
    Dyson V6 cordless versus Hoover 22 V cordless are these vacuums similar to each other which is better !   (2 Answers)

    By Tony August 19, 2017.

    Answers
    • Best 
      Answer

      I can not speak for the Dyson V6 but I purchased the Hoover 22v cordless. My grandmother always purchased Hoovers and told me as a young person that Hoover always made a good machine. She had one for 32 years and had me replace the belt once. I purchased the cordless hand held questioning if it was going to be as good as the Dyson. Let me tell you for $145.oo it is twice its worth in gold. If you use the extension for ceiling and window cleaning don't be disappointed if the charge only lasts 30-35 minutes maybe less if you have it on high. I use this on my hardwood floors/ the utility washroom and even clean the cars out with it. It just sucks the dirt right up. Used it yesterday on my brick fireplace where I had drywall replaced in my dinning room. Dust is Dust to it and it picks it right up. Bye Bye Dyson....many other items out there half the cost and does the job.

      By Madison August 19, 2017.

      • Verified Purchaser
      • My Best Buy® Member
  • Question
    what if the light flashes red and green ?   (3 Answers)

    By 8435 July 18, 2017.

    Answers
    • Best 
      Answer

      Mine did this green/red flash when I had the charging cord plugged in and took out and then reinserted the battery. I left the battery in and then unplugged and replugged in the cord and then it changed to just flashing red (indicating normal charging). So, I would just make sure the battery is in place before plugging in the charging cord.

      By Saluda September 21, 2017.

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