Questions & Answers

1-10 of 23 Questions
  • Question
    Which is better or different ? Windtunnel 3 pro pet and high performance pet ?   (3 Answers)

    By Arth August 5, 2016.

    Answers
    • Best 
      Answer

      Hi Arth! Both models will get a great deep clean for your carpets. The main difference between these models is that the High Performance Pet comes with a 5 year warranty instead of the 2 year compared to the WindTunnel 3 Pro. Also, the High Performance has an additional 2 levels of height adjustment making a total of 7 levels and has a quickpass brushroll for two times faster cleaning. Hope this helps! –Karissa, Hoover Customer Care

      By HooverUSA August 10, 2016.

      • Brand Representative
  • Question
    Does this model use a need to replace belt And how does this compare to a Dyson ?   (5 Answers)

    By Becky February 9, 2017.

    Answers
    • Best 
      Answer

      Yes; this vacuum has a need to replace belt located under the bottom plate of the vacuum. I have both the new Dyson Vacuum for Pet Hair Removal and this new Windtunnel High Performance Pet model. We have a cocker spaniel and a beagle. We had not intended to end up with 2 vacuums, but the following breakdown explains why: The Dyson is excellent for hard surfaces and getting those dustbunnies (a/k/a globs of dog hair and fur) out from under the beds. The cord is supple, and the head is easy to turn and manipulate around those center legs on king sized beds and those occasional boxes we tend to keep under there. The same ease is found for vacuuming under sofas and chairs. However!! We were disappointed with the suction on our rugs. We have the short napped "oriental" style rugs on our tile floors, and expected a deeper clean after going over the area several times. Evenso, it still brought up a lot of dog hair. This is when my husband bought the Windtunnel. It does solid floors very nicely, too, but it excels on the rugs! We were astounded at the amount of hair it collected, and the machine itself is light and easy to move.

      By Vicky February 10, 2017.

      • Verified Purchaser
      • My Best Buy® Member
  • Question
    Does this vacuum have a carpet height adjuster?   (10 Answers)

    By cougs May 3, 2016.

    Answers
    • Best 
      Answer

      Yes, the hoover wind tunnel does have a carpet height adjustment.

      By CommunityAnswer May 3, 2016.

    • Question
      The Hoover WT 3 HP Pet UH72630 (Red) and WT 3 HP Pet UH72635 (Blue) seem to have the same specifications and tools.The only thing I could find that is different is the price and UH72635 has a 5 year warranty on parts. What does this warranty cover?   (1 Answer)

      By KC July 6, 2017.

      Answers
      • Best 
        Answer

        Hi KC, We appreciate hearing from our customers and strive to provide the best products possible. They are the same in every way except the color and what retailer sells them they also share the same limited warranty not to cover replacement parts. Hope this helps!! Doug, Hoover Customer Care

        By HooverUSA July 25, 2017.

        • Brand Representative
    • Question
      What is the decibel level? Thanks.   (2 Answers)

      By plf August 19, 2016.

      Answers
      • Best 
        Answer

        Hi, plf! The decibla level to all of our uprights and wet products are under 85 db. Hope this helps! -Giselle, Hoover Customer Care

        By HooverUSA October 19, 2016.

        • Brand Representative
    • Question
      Received my new vacuum one week ago...it's new !!! The shrill noise that it makes hurt my ears... Is there something wrong with it ?   (5 Answers)

      By Anonymous July 30, 2016.

      Answers
      • Best 
        Answer

        Hi there! Oh no, that doesn't sound good. We want to help. Feel free to give us a call at 1-800-944-9200 M-F from 8am-6pm EST for further assistance in this matter. We look forward to hearing from you! -Karissa, Hoover Customer Care

        By HooverUSA August 10, 2016.

        • Brand Representative
    • Question
      Is this hoover model self propelled?   (5 Answers)

      By Nikki July 27, 2016.

      Answers
      • Best 
        Answer

        Regrettably its not however find it as easy, or easier then our previously owned Dyson.

        By Knighofni August 8, 2016.

      • Question
        When I use my vacuum, and change plugs, it won't start right away.....what is up with this...thanks. T   (1 Answer)

        By slumberdog October 9, 2017.

        Answers
        • Answer

          Hi slumberdog! It might be the thermal protector that is activating. It will activate if the vacuum gets too hot. If further assistance is needed, please feel free to reach out to us on Facebook or Tweet us @HooverUSA. We're here for you! -Michael, Hoover Customer Care

          By HooverUSA October 10, 2017.

          • Brand Representative
      • Question
        We just bought this. However, the suction is so strong its next to impossible to use on my rugs, on all 4 settings. It bunches the rugs up and I really have to fight it to move. Is this normal, on all settings?   (5 Answers)

        By BigASU4 June 15, 2017.

        Answers
        • Answer

          I have found this as well. Seems like it is always on highest setting.

          By matty October 10, 2017.

        • Question
          Is there any difference between the UH72635 and the UH72615 that is sold at Bed Bath & Beyond. They are both blue and seem to look the same. Thank you.   (2 Answers)

          By Suzy May 18, 2017.

          Answers
          • Answer

            I couldn't answer that. You can google both models, check the item details in the specs and it will show you any differences, Hope this helps!

            By MelindaM May 19, 2017.

            • Verified Purchaser
            • My Best Buy® Elite Member

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