Questions & Answers
Your price for this item is $569.99
The regular price is $599.00
QuestionCan you install any app from the play store, or are there only certain apps that can be run?
- Answer Some cannot be uploaded. We have galaxy phones, some apps don't connect. Again I'm not techy so definetely get another opinion.
Questionhow do i add a bluetooth mouse?
- Answer You can add a bluetooth/wireless mouse by utilizing the USB port on this Chromebook. This link will take you to one that is compatible. https://www.bestbuy.com/site/microsoft-wireless-mobile-mouse-4000-graphite/9401685.p?skuId=9401685
QuestionIs there an option to purchase the 1,2,or3, year “geek squad” protection plan after purchasing the computer? If so, what is the maximum time after computer purchase to obtain the protection plan, and is it the same price(s)?
- Answer We recommend reaching out to the customer service team at Best Buy.
- Answer The sound is good for a laptop in that the timbre is very clear, controlled, and decently loud. They are on both sides and are up-firing, which helps the sound. There is little to no bass when it comes to music, as you would expect from tiny speakers.
- Answer No. It's a Chromebook. Even if you could, the keys would be all wrong and it would be terribly underpowered. However, the reverse CAN be done - from Windows to CB - for free. The keys would still be meant for Windows, though.
- Answer Product Height=0.7 inches Width=12.8 inches Depth=8.6 inches
QuestionHi, this chromebook has 64 GB eMMC. We just bought it and opened to set it up. But the storage availability says only 3.7 GB is available. No files installed, nothing stored yet. Please clarify. Thanks!
- Answer It Goes To The cloud. nNo worries You can get to your files easy.
- Answer Yes. This is a light computer that you definatlely can take on the go. I take mine with me all the time.
QuestionIs there a digital pencil that is compatible with this Chromebook? My daughter does artwork and that would be great.
- Answer Don't know about digital pencils, but a universal stylus initiative (USI) digital pen works with it. See this video for assistance. https://www.youtube.com/watch?v=0x-ekbCOOIg
- Answer Not specifically. But here's a tip: buy a sleeve that's meant for a 13" CB, not a 14" one. HP did a masterful job of "Jenny Craig-ing" it down with tiny bezels so it is smaller than most 14" devices. A 14" sleeve would be to loose.
QuestionI just got this for my son, he’s a huge Roblox player & every few mins is getting disconnected from the WiFi. But that only happens when he plays Roblox. Does this laptop have whatever it need to support Roblox play and stay WiFi connected? Thanks!
- Answer Roblox is a fairly lightweight game that can run on most devices without issue. We recommend reaching out to the developer of any games that would be played to ensure this computer meets the specifications needed.
QuestionI am a user of email and web browsing. Is this machine a good fit for me or should I consider a chromebook with 4GB ram and 128GB memory? Advantages/disadvantages? Price does not matter. Thanks
- Answer You can read your email and do some web browsing with this Chromebook. The advantage of the 4 GB RAM and the 128 GB storage model would offer you more storage. I would also look at the processor of that other model. This model here has the Intel i3, which is better than the Celeron and Pentium processors.
QuestionMy computer fell off my table after someone tripped over the cord. Since this is accidental, is it covered by the warranty that comes with it?
- Answer No. Warranties only cover issues with the item that were manufacturer or software issues. Your own carelessness does not fall under a warranty.
QuestionThank you for answering my previous question concerning 8gb and 64gb vs. 4gb and 128gb. However, I meant a Chromebook comparison, not a Chromebook vs. laptop. Please answer my revised question. Thanks
- Answer A Chromebook is a different type of laptop. Instead of Windows 10, Chromebooks run Google's Chrome OS--which is significantly less demanding of computer resources, as it is driven entirely by Google Play Store apps and online applications. This is why they often have little storage, and are so affordable--they don't need the same hefty configuration of a comparable Windows device. If you need to use software, we recommend looking a laptop with Windows 10 Home.
QuestionFor use for email and web browsing, no gaming, video or significant amount of music downloading, price not an object, would this be a better, same as, or worse choice than a similar HP laptop with 4GB and 128GB?
- Answer It would have better performance, but Chrome OS vs Windows 10 has some limitations. It would be great if you wanted more security and didn't need to run Windows programs.
QuestionDoes this Chromebook need antivirus software for the safety of going online, or does it have inbuilt antivirus.
- Answer Chromebooks have security features that help prevent and protect against viruses and malware built into Chrome OS. Here is a link that will explain a little more about the security features implemented in Google's Chrome OS: https://bit.ly/361zqAm