Questions & Answers

1-10 of 30 Questions
  • Question
    With the HDMI port can you use an additional monitor? If so, can you get extended views.   (2 Answers)

    By Sheri December 15, 2016.

    Answers
    • Best 
      Answer

      Yes it has an HDMI in and an HDMI out

      By elie January 11, 2017.

      • Verified Purchaser
      • My Best Buy® Elite Plus Member
  • Question
    Has anyone gotten WIndows Hello to work properly? I cannot get it to set up, keeps saying the Camera could not be turned on and to check whether it is working properly, which it is.   (2 Answers)

    By QballDS December 3, 2016.

    Answers
    • Best 
      Answer

      I had the same issue with the model I ordered from HP. I returned that one. The one I bought from bestbuy seemed to work fine. I just had to set it up under account log in options and have it do the face detection scan. I suggest you exchange it because the issue I had with the model direct from HP couldn't detect the real sense camera/ possibly not installed in some models of this computer.

      By Jloo December 3, 2016.

      • Verified Purchaser
      • My Best Buy® Elite Plus Member
  • Question
    Is Windows loaded on the 256GB SSD or the 1Terabyte SATA DrIve? Where is all the software that comes with the computer loaded, SSD or ATA drive?   (2 Answers)

    By elanje November 1, 2016.

    Answers
    • Best 
      Answer

      Windows 10 and all the software that comes with the ENVY is installed on the SSD drive. The hard drive is completely empty out of the box.

      By Mags December 30, 2016.

      • Verified Purchaser
      • My Best Buy® Elite Plus Member
  • Question
    How noisy is the PC when browsing the web or working with Office? Is it as silent as an iMac or do you here it in a quiet environment?   (3 Answers)

    By Andy January 11, 2017.

    Answers
    • Best 
      Answer

      The PC is very quiet. I just retired an 8 year old iMac and I can tell you that it is probably less noisy than the Mac.

      By micsco January 11, 2017.

      • Verified Purchaser
      • My Best Buy® Elite Member
  • Question
    When you install or download new software, does the computer ask you where to load the program or does it automatically choose the SSD?   (4 Answers)

    By arturo December 30, 2016.

    Answers
    • Best 
      Answer

      The computer usually asks where to install my programs. . I tell it to install it to the 1tb instead of the SSD I hope this helps.

      By Cindy December 30, 2016.

      • Verified Purchaser
      • My Best Buy® Elite Plus Member
  • Question
    Does the envy have a Web cam? And where is it located?..   (2 Answers)

    By Bartie November 20, 2016.

    Answers
    • Best 
      Answer

      U press the top of the monitor and it pops up

      By Theanswer November 27, 2016.

    • Question
      Do it take CDs?   (2 Answers)

      By Kjs November 18, 2016.

      Answers
      • Best 
        Answer

        It does not, but you can buy an external DVD writer for about $25.

        By Troy November 20, 2016.

      • Question
        What is the HP model number? Should say something like HP Envy 27-b010 or something similar. Thanks   (2 Answers)

        By Bob November 4, 2016.

        Answers
      • Question
        does the monitor tilt?   (2 Answers)

        By brandon November 3, 2016.

        Answers
        • Best 
          Answer

          I have gone through 3 of these, all have had some form of damage i believe from the design. The first one I got tilted to the left. The did not have that problem and was very sturdy but the screen had been damaged and the pixels were off. The 3rd, the monitor was loose from the base and would tilt either way if i pushed it......Computer Looks awesome, but this is very annoying....

          By Anonymous December 1, 2016.

        • Question
          Is the SATA drive a 1TB or a 2TB ? One link mentions it's 2TB but then another question says it's 1TB. Can you please confirm ? Thanks!   (2 Answers)

          By fgagnepain November 3, 2016.

          Answers
          • Best 
            Answer

            As listed spec on BestBuy's website, system equipped with 2TB HDD.

            By TCEQ November 4, 2016.

          Best Buy is not responsible for answers provided by Community Answers, Customers, or other third parties. Accuracy not guaranteed. Terms and Conditions