Questions & Answers

1-10 of 18 Questions
  • Question
    Can it be used like a tablet? Does it have a 360 hinge?   (1 Answer)

    By Ty June 6, 2017.

    Answers
    • Best 
      Answer

      Yes, this laptop features 360° flip-and-fold design which can be used as a tablet.

      By CommunityAnswer June 6, 2017.

    • Question
      Can I play sims 4 on it   (1 Answer)

      By Malissa March 4, 2017.

      Answers
      • Best 
        Answer

        Sims 4 can be played on this laptop.

        By CommunityAnswer March 4, 2017.

      • Question
        I have more credit with another company this is the PC I want so can I buy the warranty & course on windiws ten from best buy and buy the PC elsewhere? I would prefer a smaller laptop but I need a TB of storage ND purple   (1 Answer)

        By aj May 27, 2017.

        Answers
        • Answer

          Windows 10 comes installed already on this computer.

          By Reviewers May 29, 2017.

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          • My Best Buy® Member
      • Question
        How is the length of the battery. How long does it go without charging? Thanks, CM   (2 Answers)

        By CactusMair May 22, 2017.

        Answers
        • Answer

          It is supposed to last about 8 hours I believe but it doesn't. I'm not really satisfied with my laptop.

          By Anonymous June 12, 2017.

        • Question
          does it have back lit keyboard ...... can we expand the memory?   (1 Answer)

          By dwijendra May 13, 2017.

          Answers
          • Answer

            Does not have a backlit keyboard, makes it difficult to use in the dark. Not sure about expanding the memory.

            By Descartes May 13, 2017.

          • Question
            What is the replacement part number for the charger/adapter! I have misplaced it or left it somewhere. HELP PLEASE!!!!!   (1 Answer)

            By MyTina1970 March 6, 2017.

            Answers
            • Answer

              HP 15W USB-C AC Adapter charger is compatible with this model.

              By CommunityAnswer March 6, 2017.

            • Question
              My laptop does not hold a charge, I always have to leave it plugged in. What do I need to replace the cell battery? Where is this located on the laptop??   (1 Answer)

              By MJ December 29, 2016.

              Answers
              • Answer

                My daughter had this exact same problem with a different HP laptop...it turned out that the battery wasn't seated firmly. The battery has to be re-seated multiple times. It sounds like this an HP-wide issue.

                By JBird May 12, 2017.

              • Question
                is there a x360 pc with a DVD/CD player with a lighted keypad?   (0 Answers)

                By Anonymous October 9, 2016.

              • Question
                Are there different colors available?   (1 Answer)

                By flakiis04 October 1, 2016.

                Answers
                • Answer

                  Yes, it is available in 3 colors: Silver, Gold and the new Rose Gold.

                  By PamLP October 2, 2016.

                • Question
                  does it have a dvd drive?   (3 Answers)

                  By sunnyday September 11, 2016.

                  Answers
                  • Answer

                    It does not have a DVD drive, I bought a USB drive to use with this laptop.

                    By Descartes May 13, 2017.

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