Questions & Answers
QuestionI dont care about videos. I just want to watch my videos and streaming services while I work out i.e., Netflix, Prime, Hulu etc. Is that possible ? I dont want to pay for a screen work out. Can I hook up to my social media streaming networks ?
- Answer Don't purchase this item unless you are willing to pay a yearly subscription of $500. It is unusable with out the subscription.
QuestionHow big is the unit when packed. Will I need a pickup truck, or will a hatchback do? Also, how heavy are we talking?
- Answer You will need a pickup, or a very large SUV. I have an expedition, and it barely fit in my truck. The box is nearly 7 feet long and 2.5 feet wide and 2 feet high. It comes fully assembled, other than the monitor. as far as weight goes, its over 200 pounds.
- Answer There is a return policy with Best Buy, but you eat the delivery costs and the hassle to pack it up and return yourself if you decide not to keep it. Understand the day you don’t pay to have a membership is the day it no longer works. By then you’re stuck with the product
- Answer Hydrow does not offer a complimentary (free) membership with purchase. Membership to access all of Hydrow's Live Outdoor Reality content is $38/month per household. Membership is a crucial part of the intended experience of Hydrow and subscribing should be considered as part of your Hydrow purchase. You can learn more about Hydrow's Membership at the following link: https://support.hydrow.com/hc/en-us/articles/360022917552-What-is-Included-with-the-Hydrow-Membership-
QuestionNone of the pictures show a power cord but the monitor must be powered...where is the cord located and how long is it? Thanks!
- Answer The cord is roughly 12 feet long. See picture for plug in location.
- Answer No. You get an initial period free and then a charge
QuestionWhat does free delivery mean with an item of this size? Will they bring it into the home and place it in the intended room, even if it means carrying this heavy container up 1 flight of stairs?
- Answer They will not, they will leave it inside and tell you that the box is to big to move and that they dont want to be liable for damages.
QuestionIs it possible to have two profiles on this rower so that my stats and my wife's stats are separated? ...or do you have to purchase two separate memberships for that?
- Answer A single Hydrow membership allows you to create multiple user profiles on Hydrow to let everyone in your household to keep track of their own stats and progress.
- Answer To ensure the best performance, we recommend a dedicated 10 Mbps of bandwidth for Hydrow to ensure smooth streaming and a seamless connected-fitness experience. This should be well-within the capability of most homes that use a Broadband internet service (Cable, Fiber etc.) but may not be within the capabilities of your satellite service, particularly if you are unable to successfully stream other video content. You can learn more about Hydrow's bandwidth requirements at this link to Hydrow's Online Help Center: https://support.hydrow.com/hc/en-us/articles/360050067691
QuestionExpected timeframe of when membership will increase from $38/month ($456/ year) to $41.6 /month $500/month or more? Or will the membership stay flat once you purchase Hydrow? Possible idea to use iOS platform which is less costly and integrate with hydrow
- Answer Hydrow has no plans to increase the cost of membership from its current price of $38/month per household. Hydrow membership includes: - Multiple user accounts to let everyone in your household to keep track of their stats and progress separately. (As many accounts as you need!) - Daily Live Outdoor Reality (LOR)™ workouts with Hydrow Athletes, including Olympians and World-Class rowers. - An ever-growing library of over 1500 On-Demand rowing workouts spanning a range of intensity and duration that support your personalized goals and lifestyle. - Access to all other fitness content such as pilates, strengthening, and stretching workouts in our On the Mat fitness content. - The ability to watch Hydrow workout content through our Hydrow mobile app on iOS. - A community of fellow rowers to connect with and be inspired by, including access to our live leaderboard and weekly team racing challenges! - A dynamic database of your workout history and fitness progress. - Personal progress incentives for Water.org, Hydrow merchandise, and a connection to the entire Hydrow community.
- Answer Yes! Our new Hydrow Digital Basic Subscription is an app-only solution which allows access our on-demand workout content on your iOS device. You can learn more about Hydrow Digital Basic at this link: https://support.hydrow.com/hc/en-us/articles/360039377051-Hydrow-Digital-Basic-Subscription-FAQ
QuestionThe machine itself has gotten great reviews. Can i use the machine without the classes. What I am reading seems like, unless you join the machine itself does not work?
- Answer You can. You will be able to set your drag or resistance, see basic workout info snd choose two options for your rowing view as if you’re on the water. However, as someone who was initially tentative about the “paid for” content - the content and trainers are actually very good (IMO). For example, they guide you through the workout, change pace, focus on different aspects - the actual rowing motion, pace, breathing, endurance snd are overall very encouraging. Not once has a trainer said to drink more water and reduce calories. It’s purely about rowing technique and having a good time. There are also other aspects of the content like yoga, etc. I would offer you can use it without the content, but there are much cheaper options that would suffice if you wanted a pure rowing machine. Good luck.
QuestionHi BB , Am interested in hydrow rower. What are the details on your 30 day trial / return policy on this unit ? Thank u Julie
- Answer Each of Hydrow's retailers has their own return policies. Best Buy's standard return period is 15 days. Best Buy's return policies can be found here: https://bit.ly/3noOduZ . If you have additional questions about Best Buy's return policies, you can reach them directly at 1-888-BEST BUY. Hydrow offers a 30-day Risk Free Trial exclusively on Hydrow orders placed directly at hydrow.com. You can learn more about the risk-free trial at the following link: https://bit.ly/2Gyx95e
- Answer The Hydrow Upright storage kit allows you to safely store your Hydrow upright. Most Hydrow members find it easy with practice. You can learn more about the process of storing Hydrow at this link: https://support.hydrow.com/hc/en-us/articles/360022918732-How-Do-I-Store-Hydrow-Upright-
QuestionOn Hydrows website it said shipping is sitting at 6-8 weeks because of the pandemic. (Feb 8th 2021) what is the shipping time through Best Buy if I bought it now?
- Answer We went in today - 3-11 and purchased it and it’s getting delivered on 3-16. Def recommend buying from Best Buy to get quicker delivery!