Questions & Answers

18 Questions & 57 Answers
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  • Question
    Do the wheels on the Insignia scratch hardwood/laminate floors? I've read other handheld vacs do. Thanks - much appreciated.   (5 Answers)

    By TattooGrandma4 October 2, 2016.

    Answers
    • Best 
      Answer

      No. I have hardwoods and no scratches although I only use it for light pickups.

      By TT83 October 17, 2016.

    • Question
      Will this vacuum work well on carpeted areas?   (5 Answers)

      By Taylor August 21, 2016.

      Answers
      • Best 
        Answer

        It depends on the carpet. Short area rugs, absolutely. Tall, thick, shag carpets, no chance.

        By Ruby December 15, 2016.

        • Verified Purchaser
        • My Best Buy® Member
    • Question
      Does the rotating brush scratch hardwood/laminate floors? Many thanks and much appreciated.   (5 Answers)

      By TattooGrandma4 October 23, 2016.

      Answers
      • Best 
        Answer

        I have been using this for some time on Hardwood/Laminate floors and the rotating brush does not scratch them.

        By Abhishek October 31, 2016.

        • My Best Buy® Member
    • Question
      Can you turn the rotating brush off? Many thanks.   (2 Answers)

      By TattooGrandma4 October 17, 2016.

      Answers
    • Question
      Would like to know what type of rechargeable batteries this vacuum uses, & are they easy to replace?   (3 Answers)

      By James August 14, 2016.

      Answers
      • Best 
        Answer

        It has NiCads. My guess is they will last a year or two, then it gets tossed (can't replace the batteries). You can probably take it apart and DIY the swap, but by that time I'll be ready for a new model.

        By Anonymous September 23, 2016.

      • Question
        How long is this vacuum supposed to fully charge for? I just got it and have had it charging for 12 hours and the charging light is still blinking. Thanks!   (5 Answers)

        By KMcL July 14, 2016.

        Answers
        • Best 
          Answer

          Mine blinks all the time... I think it will just blink if it is plugged in.

          By Kerri August 15, 2016.

        • Question
          My handheld cleaner can't pick up anything with no suction power. The brush is still working I already clean dust cup, dust bag and filter but the suction isn't going. Maybe the dust bag is the problem. What can I do to get the suction back?   (0 Answers)

          By Roman June 6, 2017.

        • Question
          Wondering how long the run time is on this? Also if anyone has owned a similar item (other brand, similar price range), how the two have compared. Thank you!   (1 Answer)

          By lorraineg57 April 19, 2017.

          Answers
          • Answer

            I only have small areas of carpet/rug so I couldn't say the exact time, however I've not experienced it "dying", yet. I vacuumed a nice area with carpet, 2 rugs & my car.

            By CreoleMommi May 26, 2017.

            • Verified Purchaser
            • My Best Buy® Elite Member
        • Question
          Can I order replacement parts? The charging station broke within a few months of use.   (1 Answer)

          Answers
          • Answer

            Hello MW, we don't have a direct sales channel, however since we are en Exclusive Brands, there is a department called partstore that take cares of our available parts, you can always give them a call at 866-933-5552 and they will gladly assist you with this inquiry. Omar S. - Insignia Support.

            By InsigniaCustomerSupport April 15, 2017.

            • Brand Representative
        • Question
          Hi, how is this one for cat hair and kitty litter? I use a natural wood litter so the pieces are a little bigger but it's supposed to be lighter. Does it pick stuff up off carpet or just good for hard floors? Thanks so much!!!   (4 Answers)

          By Bellaluna05 March 12, 2017.

          Answers
          • Answer

            I don't feel it would pick up litter. It has a hard time with pebble size anything.

            By Angie April 7, 2017.

            • Verified Purchaser
            • My Best Buy® Member

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