A:AnswerI have the same problem exactly. I bought two Insignia NS-SP1X7 smart plugs about a month ago and a friend bought two. We both had extreme difficulties in getting these things to set up. They finally do set up if you go through the directions 6 or 7 times! What a crock! This week I bought 2 more of them (shame on me) and they do not set up either. I tried emailing the support desk at the url given in the instructions www.insigniaproducts.com and the emails do not go through. They are being delayed or held up for some reason.
DON'T BUY THIS PRODUCT ! ! !
A:AnswerIt stays off if it’s not the scheduled time to come on ... when it’s one it’s green... so no it isn’t normal it almost sounds like it’s searching for network connection
A:AnswerGot mine to work just type this without the quotes "http://captive.apple.com/hotspot-detect.html" while connected to your Insignia Smart Plug using Chrome and then it will ask you to open the Insignia app... confirm and then proceed with setup. Was driving me crazy until I figured it out, it seems Safari has issues while trying to set it up.
A:AnswerI have had my unit for 2 months and have not experienced any of the issue you are experiencing. I am Android and Note 8. It works well with my Google Home also.
A:AnswerI've had the same exact problem...tried to set up additional plugs in house after the initial one in my dining room, but the app does not or won't recognize them. Also, this item is quirky...it works for a month or so and then says "it looks like the dining room light isn't available right now" even though my internet and home relay are working with other devices....
A:AnswerHad a similar issue. For me what worked was resetting the plug and also making sure the app on the phone was fully exited before attempting again and not running in background.
A:AnswerFor some reason, registering the device is extremely inconsistent. Learn how to factory reset (hold on-off switch down for several seconds), and try registering the device when it fails. It takes 2 to 10 retries and a lot of patience. I was able to register the first plug quickly by moving close to my WiFi modem but the second one took a lot of retries.
After an hour, both plugs (light and my iron) were registered and connected with Google Home and really works great! I haven’t been able to combine several commands into one “turn all devices off” command but you can say to Google Home: “ok Google, turn the light on and turn the iron on”
I like the feature that you can optionally turn off the LED indicator completely - I don’t need the LED on when the light is on.
A:AnswerI have found that you will need to show SSID. Once connected you can hide your SSID. However hiding your SSID doesn't help as much as you think. It all comes back to your password as to how well you are protected. Google how to find hidden SSID and you might be surprised.
A:AnswerMake sure your smart plugs and Alexa are close to the same WiFi hub. The closer the stronger the signal. Sounds like it’s a WiFi connection problem.
A:AnswerUnplug any smart home devices you have like google home or echo. Then unplug your router for about 5 mins. Then plug in the smart plugs and set up one at a time. My guess is the ip address for the unit is locked in the router. Also smart speakers at this time can cause connectivity issues, so plug them in last.
