A:AnswerNo, because the Dell Inspiron 5000 series does not contain USB-C ports, we cannot guarantee you will have full functionality of the JCD543. Instead the JUD380 would be a better choice.
A:AnswerIt will, but you will not have full functionality of the JCD543. There are the HDMI and DP ports under "or" which work off the computer's Thunderbolt 3/DP alt-mode capabilities and since your Lenovo model does not support such feature, you will not be able to use the HDMI and DP ports. Instead, for 2 HDMI monitors, we recommend the JCD381.
A:AnswerThe JCD543 is bus-powered and therefore works when connected to the computer. Because the Dell model you have does not have USB-C ports, it will not fully work. Instead, we recommend the JUD380 in order to make a direct connection.
A:AnswerWe do not recommend using converters for devices as they may limit the functionality of the hub. Instead, we have other devices that may work for you such as the JUD380 which will make a direct connection and that should work for you;
https://www.bestbuy.com/site/j5create-usb-3-0-mini-docking-station-silver/5901250.p?skuId=5901250
A:AnswerBecause the HP computer you have does not have USB-C ports on it, we would not recommend the JCD543 as using a converter does not always work properly. We have other devices that will work and for that information, I recommend contacting the support team on the packaging and a representative will assist in finding you a device that will work.
A:AnswerFor further assistance setting up you device please contact our Customer Service team. Their information can be found on the packaging your device came in as well as on our website.
A:AnswerYes, both HDMI outputs support audio output as long as the monitor it is being hooked up to has either built-in speakers or external speakers plugged in. You can also configure audio to support multiple monitor output in some cases.
A:AnswerThank you for submitting a question. Unfortunately, we do not recommend using converters as they do not always work. We would recommend instead exchanging it for the JUD380 for example that connects to the computer via USB-A in order to make a direction instead of using a converter in between.
** Feel free to contact the j5create Technical Support team for further assistance or if you have any other questions and someone will be glad to assist you.
A:AnswerIt is possible your driver is being blocked by MacOS, If you require assistance unblocking your drivers or for further troubleshooting, please contact our Customer Service team. Their information can be found on the back of the device packaging as well as the device manual.
A:AnswerThe premium j5create JCD543 Triple Display Docking Station is capable of supporting up to three external displays at once via VGA, HDMI(2 Ports), DisplayPort. You can also connect mice, keyboards, flash drives to the USB-A ports, connect to the internet via Ethernet, insert SD cards, charge your computer via USB-C and more. It is also covered under a two year exchange period at no extra cost directly with j5create.
A:AnswerThis dock requires Microsoft® Windows® 10/ 8.1/ 7 (32-bit or 64-bit) or macOS® 10.8 or later for full functionality as it requires a driver installation.
A:AnswerIn order for this device to work properly, you would need to connect it directly to your computer, so your computer would need a USB Type C port.
