A:AnswerSupport up to 4K (3840 x 2160) on two displays (DP/HDMI or HDMI/HDMI ports) and 1080p on the VGA port. Please make sure your computer supports "DisplayPort Alt Mode" over USB-C for video out for Plug n Play ports (DP or HDMI). Please refer to the manufacturer of your hardware for more information on your device.
A:AnswerYes. There’s no need for external power supply. This docking station plugs directly into a 120v AC outlet. Make certain your operating system (I.e. Windows 10 or iOS (apple) display software is configured to recognize your specific display layout. Check YouTube how to setup for multiple monitors.
A:AnswerIf Latitude 7420 supports Power Delivery and DisplayPort over your USB Type-C port, the JCD543 will be compatible with your computer. Please verify with Dell Support on your USB-C capability. Thank you.
A:AnswerUnfortunately, we would need more information on your computer. The JCD543 is a PnP and driver base. However, your USB-C port must support DisplayPort Mode for video output, using HDMI or DP ports. The other HDMI and VGA ports require drivers, Please contact our representatives so they may be able to help you find the right device. Contact information is located on j5create website, under the "Support" tab. Thank you, j5.
A:AnswerYes, but the USB-C port on your HP must support "DisplayPort Alt Mode" and "Power Delivery" for some of the plug and play ports to work on the JCD543. For additional information needed, please contact either by phone, live chat or submit a ticket through j5create website under the "Support" tab. Thank you.
A:AnswerThere is a port for optional power supply. I had to add a power supply to get the second HDMI to work, but I have a 10 ft run to monitor on the wall. I have run a 2 HDMI output for a year now. I run a PC so not sure about macbook issues.
A:AnswerPlease contact Asus Support to verify if your 1x USB Type-C 3.2 Gen 1 (5 Gbps) also supports DisplayPort Alt. Mode for video output and Power Delivery for pass-through charge to computer. If yes. the JCD543 will be compatible with your Asus computer.
A:AnswerI attached a 4 port hub to one of the existing ports and it works fine. I do have a power supply attached to the doc, I expect this may be needed to drive a lot of devices.
A:AnswerIf the iMac has USB-C, yes, the JCD543 should work. If you experience any issues, please contact the support team and a rep will be more than happy to lend a helping hand.
A:AnswerI had to add a power supply to the doc for my second monitor to work, the J5 one is $50. I also had to go into Windows setup to config the display properties.
A:AnswerUnfortunately, I would need the exact model number to see if the computer support DP Alt. Mode and Pass-through power. Please contact j5create support team and they will be able to assist you. Thank you.
A:AnswerAsus website states that "1x USB 3.2 Gen 2 Type-C support display". That could mean that it will support "DisplayPort Alt. Mode". To verify that is correct, please contact Asus customer support.
A:AnswerUnfortunately, HP EliteBook 850 has different series. Please verify with HP Support if your computer has "DisplayPort Alt. Mode" or a Thunderbolt port. j5create.
