Questions & Answers

23 Questions & 68 Answers
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  • Question
    What is the size of the water reservoir ?   (4 Answers)

    By Anonymous July 15, 2016.

    Answers
    • Best 
      Answer

      The top part of the Keurig has a plastic reservoir. You place between 6-10 ounces of water into that reservoir. Please ensure that your cup is equal to the water you put in and that there is room for milk or sweetner. I put about 7 ounces of an 8 ounce cup and leave the 1 ounce to milk and the usual spillage. We all drip and spill, its a learning curve and this coffee is hot on delivery.

      By Cajun1969 July 18, 2016.

    • Question
      How do you descale it? Mine quit pouring after 6 months!   (5 Answers)

      By Baffled May 17, 2016.

      Answers
      • Best 
        Answer

        Hello and thank you for your question. To descale your system, you can use the following steps: Step 1: First Vinegar Rinse • Fill the Cold Water Reservoir with 10 oz. of undiluted white vinegar. • Place the ceramic mug on the Drip Tray. • Lift the Handle, but do not add a K-Cup® pack. • After 5 seconds, lower the Handle. • Press the flashing blue BREW Button. It will flash red and then turn solid red. • Once the vinegar is dispensed, discard hot contents into sink. Step 2: Second Vinegar Rinse • Pour the remaining 10 oz. of vinegar into the Cold Water Reservoir. • Place the ceramic mug on the Drip Tray. • Lift the Handle, but do not add a K-Cup® pack. • After 5 seconds, lower the Handle. • Press the flashing blue BREW Button. It will then flash red. • When it turns solid red, power off as it starts to dispense. • Allow brewer to sit for 30 minutes. • Power on the brewer, lift and lower the Handle, then press BREW Button. • Once the vinegar is dispensed, discard hot contents into sink. Step 3: Fresh Water Rinse • Fill the Cold Water Reservoir with 10 oz. of fresh water. • Place the ceramic mug on the Drip Tray. • Lift the Handle, but do not add a K-Cup® pack. • Lower the Handle and continue the brewing process until the hot water is dispensed into the mug. Discard hot contents into sink. • Repeat this cleansing brew process three (3) more times to cleanse the brewer plumbing and to remove any residual vinegar taste. The brewer is now ready for normal use again. If you are still having problems with your brewer, we suggest that you contact our consumer care team at 866-901-2739. We hope this information is useful!

        By Keurig Care May 17, 2016.

        • Brand Representative
    • Question
      What is the maximum height of coffee cup you can use?   (5 Answers)

      By Toskey June 20, 2016.

      Answers
      • Best 
        Answer

        About 4 1/2" with shelf, 5-5 1/2" without it.

        By Daved August 29, 2016.

      • Question
        I understand that you recommend using only approved K-cups. However, you did not answer the question. I would appreciate an answer to that question. Is it like the 2.0 that will not work with generic k-cups?   (4 Answers)

        By Celena June 13, 2016.

        Answers
        • Best 
          Answer

          I have had no problem with generic kups

          By Micki June 25, 2016.

        • Question
          What size of cup of coffee does the Keurig K15 Single-Serve make?   (5 Answers)

          By Patty June 9, 2016.

          Answers
          • Best 
            Answer

            Hi Patty and thank you for your question! The K15 Brewing System will brew 6 oz., 8 oz., and 10 oz. in under two minutes. We hope this information is helpful!

            By Keurig Care June 9, 2016.

            • Brand Representative
        • Question
          Can you put regular coffee .. Put in the folders or something ?   (5 Answers)

          By J July 27, 2016.

          Answers
          • Best 
            Answer

            You can use your own coffee if you purchase one of the coffee filter pods. This doesn't support the K-Cup 2.0 reusable filters so make sure you purchase the older one.

            By Daved August 29, 2016.

          • Question
            What is the max water I can put to brew?   (5 Answers)

            By Louis September 22, 2016.

            Answers
            • Best 
              Answer

              10oz

              By MIguy October 22, 2016.

            • Question
              What is the difference between the K10 and K15 brewers?   (2 Answers)

              By JJJ June 30, 2016.

              Answers
              • Best 
                Answer

                Hi and thank you for your inquiry. There is no difference in features or functionality between the Keurig K10 MINI Plus Brewer and the Keurig K15 brewer. We recently introduced a comprehensive packaging update for this brewer, and we needed to update the model number to ensure a seamless transition into the new inventory. We hope this information is helpful.

                By Keurig Care June 30, 2016.

                • Brand Representative
            • Question
              Why is the red one so much cheaper than the other colors   (2 Answers)

              By Kathy June 6, 2016.

              Answers
              • Best 
                Answer

                Hello Kathy and thank you for your question. We suggest that you reach out directly to Best Buy regarding questions on pricing and availability. Our retailers are responsible for setting their own pricing and inventory so they would be better able to assist you. We hope this information is helpful!

                By Keurig Care June 7, 2016.

                • Brand Representative
            • Question
              Does this Keurig work with all types of K-cup Pods? ( The traditional/plastic type & the coffee-filter paper type also?) I recycle the plastic type and put the coffee grounds in my flower garden- earth worms love it!!   (2 Answers)

              By Mikey June 10, 2016.

              Answers
              • Best 
                Answer

                it uses the original size pods not the version-2 .

                By dgbio July 15, 2016.

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