Questions & Answers

1-10 of 25 Questions
  • Question
    How do you descale it? Mine quit pouring after 6 months!   (5 Answers)

    By Baffled May 17, 2016.

    Answers
    • Best 
      Answer

      Hello and thank you for your question. To descale your system, you can use the following steps: Step 1: First Vinegar Rinse • Fill the Cold Water Reservoir with 10 oz. of undiluted white vinegar. • Place the ceramic mug on the Drip Tray. • Lift the Handle, but do not add a K-Cup® pack. • After 5 seconds, lower the Handle. • Press the flashing blue BREW Button. It will flash red and then turn solid red. • Once the vinegar is dispensed, discard hot contents into sink. Step 2: Second Vinegar Rinse • Pour the remaining 10 oz. of vinegar into the Cold Water Reservoir. • Place the ceramic mug on the Drip Tray. • Lift the Handle, but do not add a K-Cup® pack. • After 5 seconds, lower the Handle. • Press the flashing blue BREW Button. It will then flash red. • When it turns solid red, power off as it starts to dispense. • Allow brewer to sit for 30 minutes. • Power on the brewer, lift and lower the Handle, then press BREW Button. • Once the vinegar is dispensed, discard hot contents into sink. Step 3: Fresh Water Rinse • Fill the Cold Water Reservoir with 10 oz. of fresh water. • Place the ceramic mug on the Drip Tray. • Lift the Handle, but do not add a K-Cup® pack. • Lower the Handle and continue the brewing process until the hot water is dispensed into the mug. Discard hot contents into sink. • Repeat this cleansing brew process three (3) more times to cleanse the brewer plumbing and to remove any residual vinegar taste. The brewer is now ready for normal use again. If you are still having problems with your brewer, we suggest that you contact our consumer care team at 866-901-2739. We hope this information is useful!

      By BrandAnswers May 17, 2016.

      • Brand Representative
  • Question
    What size of cup of coffee does the Keurig K15 Single-Serve make?   (5 Answers)

    By Patty June 9, 2016.

    Answers
    • Best 
      Answer

      Hi Patty and thank you for your question! The K15 Brewing System will brew 6 oz., 8 oz., and 10 oz. in under two minutes. We hope this information is helpful!

      By BrandAnswers June 9, 2016.

      • Brand Representative
  • Question
    Can you put regular coffee .. Put in the folders or something ?   (5 Answers)

    Answers
    • Best 
      Answer

      You can use your own coffee if you purchase one of the coffee filter pods. This doesn't support the K-Cup 2.0 reusable filters so make sure you purchase the older one.

      By Daved August 29, 2016.

    • Question
      What is the size of the water reservoir ?   (5 Answers)

      By Anonymous July 15, 2016.

      Answers
      • Best 
        Answer

        This model does not have a water reservoir, you add water as needed.

        By CommunityAnswer July 15, 2016.

      • Question
        What is the difference between the K10 and K15 brewers?   (2 Answers)

        By JJJ June 30, 2016.

        Answers
        • Best 
          Answer

          Hi and thank you for your inquiry. There is no difference in features or functionality between the Keurig K10 MINI Plus Brewer and the Keurig K15 brewer. We recently introduced a comprehensive packaging update for this brewer, and we needed to update the model number to ensure a seamless transition into the new inventory. We hope this information is helpful.

          By BrandAnswers June 30, 2016.

          • Brand Representative
      • Question
        What is the max water I can put to brew?   (5 Answers)

        By Louis September 22, 2016.

        Answers
        • Best 
          Answer

          10oz

          By MIguy October 22, 2016.

        • Question
          What is the maximum height of coffee cup you can use?   (5 Answers)

          By Toskey June 20, 2016.

          Answers
          • Best 
            Answer

            About 4 1/2" with shelf, 5-5 1/2" without it.

            By Daved August 29, 2016.

          • Question
            Why is the red one so much cheaper than the other colors   (2 Answers)

            By Kathy June 6, 2016.

            Answers
            • Best 
              Answer

              Hello Kathy and thank you for your question. We suggest that you reach out directly to Best Buy regarding questions on pricing and availability. Our retailers are responsible for setting their own pricing and inventory so they would be better able to assist you. We hope this information is helpful!

              By Keurig Care June 7, 2016.

              • Brand Representative
          • Question
            Does the keyring k15 make hot coffee not lukewarm?   (3 Answers)

            By Rosebud January 19, 2017.

            Answers
            • Best 
              Answer

              Hi Rosebud and thank you for your question. The K15 Brewing System makes your beverage hot. The factory setting is 192 degrees Fahrenheit (89 degrees Celsius) for K-Cup pods. We have found that this is the optimal brewing temperature for the K-Cup. We hope this information helps.

              By BrandAnswers January 19, 2017.

              • Brand Representative
          • Question
            what are the dimensions of this coffemaker   (1 Answer)

            By linda May 24, 2016.

            Answers
            • Best 
              Answer

              The dimensions are Height 10.8 inches Width 6.9 inches Depth 10.7 inches

              By CommunityAnswer May 24, 2016.

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