Questions & Answers

31 Questions & 62 Answers
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  • Question
    Can you open this lock remotely from your smartphone?   (4 Answers)

    Answers
    • Best 
      Answer

      If you have Xfinity home app you can open remotely.

      By mystic2 January 24, 2016.

    • Question
      Brighthouse   (3 Answers)

      Will this work with my Brighthouse alarm system and iPad app?

      By Hdfxrs January 19, 2016.

      Answers
      • Best 
        Answer

        Yes but only to lock and unlock through system. You can not set up codes for lock through security tablet or online.

        By Smiley April 22, 2016.

      • Question
        so i just had xfinity install home security and they said i need to get smart code 914 that is a zigbee not z-wave is this the one i need   (2 Answers)

        Answers
      • Question
        does the Kwikset 914 or 910 lockset communicate with the Time Warner Intellligent Home?   (1 Answer)

        By rundowntheyears May 29, 2016.

        Answers
        • Best 
          Answer

          Kwikset model # 914TRL ZB-HA122 L03 UL SMTCD CP TPR RCALFD, 914TRL ZB-HA122 15 UL SMTCD CP TPR RCALFD, 914TRL ZB-HA122 11P UL SMTCD CP TPR RCALFD for the 914 series. Kwisket model # 99100-043, 99100-044, 99100-045 for the 910 series have the ability to communicate with the Time Warner Intelligent Home.

          By Kwikset May 31, 2016.

        • Question
          Is there an installation option?   (2 Answers)

          I looked through geek squad and couldn't find anything on installation. Will Best Buy install it if I purchase Geek Squad? If not is there an option to purchase installation?

          By Anonymous December 10, 2015.

          Answers
          • Best 
            Answer

            If you are replacing an existing lock, you can do this with a Phillips screwdriver. 4 screws total, and up and running in about 5 minutes. Very good tutorial video. Save your money and call someone if you can't figure it out.

            By FloridaDon February 5, 2016.

          • Question
            Does this lock need to be installed by locksmith to make it work with comcast home security? Can any locksmith do it?   (3 Answers)

            Answers
            • Best 
              Answer

              I installed this myself, including pairing it to my Xfinity Home Touchpad control. You don't really need a locksmith, but if you prefer to use one, then any should be able to do it. You will need to know how to gain access to the Technician access of your Xfinity Home touchpad for pairing the doorlock to it. You'll either have to setup an appointment for an Xfinity tech to come do it, or you can find out how to do it yourself with some snooping on the internet.

              By BRGKW October 24, 2016.

            • Question
              Does it work with Spectrum wi-fi?   (1 Answer)

              Answers
              • Answer

                No, the lock is not wifi compatible.

                By CommunityAnswer May 5, 2017.

              • Question
                Kwikset Model: 99140-015, you noted: "The exterior can be installed on an outside door but not be exposed to direct weather" I have a door with an overhang, but wind with rain may get on exterior of lock. Do you have another lock that would work?   (1 Answer)

                By ThreeGoats January 27, 2017.

                Answers
                • Answer

                  You just need to have a storm door in front of the exterior door.

                  By Purplesped January 28, 2017.

                  • Verified Purchaser
                  • My Best Buy® Elite Member
              • Question
                Does Best Buy sell the Z-Wave version of this? I need it to be compatible with WINK or generic Z-wave.   (3 Answers)

                By xabbu1974 January 20, 2017.

                Answers
                • Answer

                  The only reason I'm concerned is the in the Specifications it says it is Zigbee and Kwikset sells 2 versions (Z-Wave and Zigbee). I want to make sure it is compatible with my Wink.

                  By xabbu1974 February 13, 2017.

                • Question
                  Is this compatible with Frontpoint security system?   (1 Answer)

                  By Anonymous January 20, 2017.

                  Answers
                  • Answer

                    If their system uses zigbee or zwave technology

                    By Chadi January 20, 2017.

                    • Verified Purchaser
                    • My Best Buy® Elite Plus Member

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