Questions & Answers

1-10 of 15 Questions
  • Question
    If someone has my phone, stolen so to speak, will they be able to access my house since it just needs to be in proximity to the lock?   (2 Answers)

    Answers
    • Best 
      Answer

      Kwikset Model: 99250-201 may be activated with the phone within 30 feet of the lock. If the phone was stolen the person must know when the address is to use the app on the lock. This would mean the home address would need to be on the phone.

      By Kwikset November 16, 2016.

    • Question
      Is this the Kevo 2nd Gen or 1st Gen? The 2nd gen should have a Kevo2DB designation, right?   (1 Answer)

      Answers
      • Best 
        Answer

        Kwikset Model: 99250-201 is a Kevo 2nd Generation lock. The 1st Generation model number is # 99250-001. The box will indicate 1st or 2nd Generation.

        By Kwikset November 2, 2016.

      • Question
        What's the ansi grade for this lock   (2 Answers)

        By Nightowl April 23, 2017.

        Answers
        • Best 
          Answer

          Grade 2

          By Anonymous April 23, 2017.

          • Verified Purchaser
          • My Best Buy® Member
      • Question
        Will it lock without a phone or a key near?   (1 Answer)

        Answers
        • Answer

          Yes this product will lock without the phone, but must have a key to unlock it.

          By CommunityAnswer September 26, 2017.

        • Question
          I have a breezeway it has two doors. one from the garage one to the house. Can I put one of these on each door and use the same app and key fob?   (1 Answer)

          Answers
          • Answer

            Yes, you can pair multiple locks with the same Bluetooth device.

            By CommunityAnswer September 23, 2017.

          • Question
            Does this auto lock if you forget to lock   (2 Answers)

            Answers
            • Answer

              No. If I had to do it all over again. I should have waited sometimes it works and sometimes it doesn't

              By Paul56 July 28, 2017.

              • Verified Purchaser
              • My Best Buy® Elite Member
          • Question
            Once the lock is set up does it need WiFi and and internet connection to function? My understanding is that it works with Bluetooth to sense your near the outside of the door.   (4 Answers)

            By Kade April 3, 2017.

            Answers
            • Answer

              No it does not need wifi. There is an extra module that you can buy that makes it work with wifi and remotely

              By Rick October 14, 2017.

            • Question
              Does geek squad install this product?? If so what is price range ?   (1 Answer)

              By Clayton March 27, 2017.

              Answers
              • Answer

                Please contact or visit Best Buy for further assistance with your inquiry.

                By Kwikset March 27, 2017.

              • Question
                can you remotely open a door for a guest without them having an app on their phone? my grandfather does not have a smartphone, so would i be able to remotely open the door for him when i am away?   (5 Answers)

                By evc2311 February 22, 2017.

                Answers
                • Answer

                  Unfortunalty you won't be able to it connects to your phone via Bluetooth. As long as your within Bluetooth range you can unlock remotely with the app.

                  By HoodRichXXL March 18, 2017.

                  • Verified Purchaser
                  • My Best Buy® Member
              • Question
                Does this work with Time Warner Intelligent home?   (1 Answer)

                Answers
                • Answer

                  Kwikset Model: 99250-203 is not compatible with Time Warner Intelligent home.

                  By Kwikset January 23, 2017.

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