Questions & Answers

1-10 of 11 Questions
  • Question
    Is this compatible with android phones???   (2 Answers)

    By Henry September 14, 2017.

    Answers
    • Best 
      Answer

      Yes, this is Android compatible.

      By CommunityAnswer September 14, 2017.

    • Question
      I purchased this Kwikset 916 model, but it is unsupported by the xfinity home security. The tech advised me to purchase Kwikset model #916-0x3071C606. Is this model available at Best Buy?   (1 Answer)

      Answers
      • Best 
        Answer

        Kwikset model # 916TRL TSCR ZB-HA 11P SMTCDTPR RCALFD is compatible. . Please contact or visit your local Best Buy special order counter for availability, pricing and shipping options.

        By Kwikset August 23, 2017.

      • Question
        Kwikset - Signature Series SmartCode 916   (2 Answers)

        Best Buy says "coming soon" for this using ZigBee. 1) When will it be available? 2) Will it definitely be ZigBee or ZWave?

        By Anonymous February 27, 2016.

        Answers
        • Best 
          Answer

          Kwiset Model: 99160-009 please visit your local Best Buy customer service counter for pricing and availability. Currently the unit is compatible with Zwave. BEST BUY units will ONLY work with CABLE ZB Systems(TWC, Comcast Cox or Xfinity)

          By Kwikset March 1, 2016.

        • Question
          Will i have to make additional holes in door for installation? iIs the installation hard I was planning on doing it myself to save money???   (1 Answer)

          By Henry September 16, 2017.

          Answers
          • Answer

            No, if you already have an existing deadbolt (being single cylinder or double cylinder) it will fit right in place. No extra drilling needed. If you don't have a existing deadbolt then yes. You would to treat it as a deadbolt installation.

            By Mhern68 September 17, 2017.

            • Verified Purchaser
            • My Best Buy® Member
        • Question
          Is this compatible with xfinity???   (1 Answer)

          By Henry September 15, 2017.

          Answers
          • Answer

            Not at this time. It won't work properly due to a firmware issue. 914 does

            By Jrich September 16, 2017.

            • Verified Purchaser
            • My Best Buy® Member
        • Question
          Can I assume this item is weather proof? Exposure to rain will not damage this item? Will this require a HUB Smart Thing in order to utilize? And will response from Alexa or Google devices?   (1 Answer)

          By Consumer September 7, 2017.

          Answers
          • Answer

            Yes, this is weatherproof. This supports Home Connect.

            By CommunityAnswer September 7, 2017.

          • Question
            Will the 916 work with ADT pulse alarm system?   (2 Answers)

            Answers
            • Answer

              Check with ADT first, as they may prefer Z-wave compatibility over Zigbee (which is the platform for the 916 model I purchased).

              By kk53 July 20, 2017.

              • Verified Purchaser
              • My Best Buy® Elite Plus Member
          • Question
            Does this work with Wink and or Smartthings   (4 Answers)

            Answers
            • Answer

              This model uses the zigbee technology so it will work with Smartthings. For wink compatibility you'll need to get the Z wave model

              By 2ndSonoftheSun November 10, 2017.

              • Verified Purchaser
              • My Best Buy® Elite Member
          • Question
            I have xfinity but use Netgear Orbi system. Will the 916 work with this configuration?   (1 Answer)

            By Bobb December 9, 2016.

            Answers
            • Answer

              For Kwikset Model: 99160-009 compatibility with Netgear Orbi system, the dealer will need to be contacted for further assistance. Kwikset does not test the lock to this type of system.

              By Kwikset December 10, 2016.

            • Question
              I bought this to connect with my Xfinity Home system. when i pair this it see's the lock but says its not compatible? shouldn't this be compatible?   (1 Answer)

              Answers
              • Answer

                : Currently only three models are available for the Xfinity touchpads, these are located within Best Buy stores, the model numbers you would need to purchase are: 914TRL ZB-HA122 L03 UL SMTCD CP TPR RCALFD; 914TRL ZB-HA122 15 UL SMTCD CP TPR RCALFD; 914TRL ZB-HA122 11P UL SMTCD CP TPR RCALFD

                By Kwikset July 28, 2016.

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