Main Content

Questions & Answers

Lenovo - 330S-15IKB 15.6" Laptop - Intel Core i5 - 8GB Memory - 1TB Hard Drive - Platinum Gray-Front_Standard
Ask a Question
Page 1, showing1-10 of 63 Questions
  • Q: What is the full part number for the processor. Is system 5g compatible.  (2 Answers)

    By Tim 

    • Best answerThis model ships with the Intel Core i5-8250U processor. Yes, this model has 5G 802.11AC frequency WiFi capability.

      By Lenovo Product Expert 

  • Q: What graphics card does it have?  (2 Answers)

    By Doge 

    • Best answerModel number 81F500NSUS has integrated graphics processing within the Intel Core i5-8250U processor. It is the Intel UHD Graphics 620 version.

      By Lenovo Product Expert 

  • Q: Does this come with Microsoft Office like Word and Powerpoint already installed or is that a separate purchase?  (3 Answers)

    By Joana 

    • Best answerThere is a 30-day trial of Microsoft Office 365 included as part of the Windows 10 operating system. In order to keep the program active after the trial period, you will need to purchase a product key. You will not need to download any additional software.

      By Lenovo Product Expert 

  • Q: What is the maximum ram that can be installed  (2 Answers)

    By Oneproudpa 

    • Best answerThis model is not user upgradable. A certified technician must do all of the work, so as to not void the warranty. The maximum RAM this configuration can support is 12GB. There is 4GB RAM soldered to the motherboard and a 4GB stick of RAM in the one RAM memory slot. Your certified technician can remove this and replace it with an 8GB stick of RAM for a system total of 12GB RAM.

      By Lenovo Product Expert 

  • Q: Does this pc have a lighted keyboard function?  (3 Answers)

    By Scoots 

    • Best answerNo, model number 81F500NSUS does not have a backlit keyboard.

      By Lenovo Product Expert 

  • Q: Does this model have a TPM and full disk encryption capability?  (1 Answer)

    By Momdark 

    • Best answerNo, the Lenovo IdeaPad 330s-15 laptop does not have the TPM chip.

      By Lenovo Product Expert 

    • Best answerFrom the description of the issue you provide, be sure any software you installed is compatible with Windows 10. There is no need to install Microsoft Office software. The software is already part of the operating system, you just need to activate the software with a purchased product key. If you have installed a copy of Microsoft Office, this is conflicting with the existing copy on the system and this will slow your system down. If you have installed a 3rd party anti-virus program, be sure that Windows Defender is turned off and that the trial version of McAfee Anti-Virus software is uninstalled. There can only be one anti-virus program on the system. You may need to restore your system to original factory default settings if any of the programing errors have occurred. Since you can not boot the device any longer, this system is equipped with OneKey Recovery System. There is a very small pin hole on the right side of the device, right near the SD card slot on the device. You will need a pin to push this reset button. Plug the device in. Let the battery charge for about 15 minutes. Push the reset button. The system should boot to a choice screen where you can choose "Restore To Factory Default". Select this. It will delete everything from the hard drive except the original factory install of the operating system. You will need to reinstall all programs and files after the reset. If you don't have copies of the files, try to make one before you restore by selecting "Boot to desktop" and trying to back up your files. If the problem persists after the factory reset, we recommend you contact Lenovo Tech Support at: 877-453-6686.

      By Lenovo Product Expert 

  • Q: Is this laptop good for running games like Sims 4 and CS:GO?  (2 Answers)

    By Nessiemary3475 

    • Best answerYes

      By Blue 

      • Verified PurchaserVerified Purchase
      • My Best Buy® MemberMember
  • Q: Does this laptop have a vga port?  (2 Answers)

    By Strat 

    • Best answerNo, model number 81F500NSUS does not have a VGA port. This model has an HDMI-Out port for video.

      By Lenovo Product Expert 

  • Q: Lenovo-330S-15lKB 15.6" Laptop-intel corei5-8GB Memory-1TB Hard Drive-Platinum Gray Is this a new in the box laptop?  (3 Answers)

    By jsmitty 

    • Best answerYes. I purchased a new in the box laptop online. My wife loves it

      By SR17 

      • Verified PurchaserVerified Purchase
      • My Best Buy® MemberMember

Best Buy is not responsible for answers provided by Community Answers, Customers, or other third parties. Accuracy not guaranteed. Terms and Conditions