Questions & Answers

14 Questions & 15 Answers
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  • Question
    does this washer have a turbo wash motor?   (3 Answers)

    By Anonymous May 28, 2016.

    Answers
  • Question
    Have they updated the wi-fi support for the iPhone? I see reviews that it doesn't support it but those reviews were from last year. Thank you   (2 Answers)

    Answers
    • Best 
      Answer

      I have an iPhone 7 and the app in great. Wifi setup is really easy in the "LG Smart ThinQ" app and I always get notifications on my phone whenever the washing or drying is done. Overall, great Wifi functionality.

      By Benjamin May 6, 2017.

      • Verified Purchaser
  • Question
    Can I use my iPhone 5s for Smart ThinQ technology   (1 Answer)

    I just bought Washer and Dryer LG model WM5000HVA, I like to know if the Smart ThinQ technology comparable with my iPhone 5s.

    By Probie April 3, 2016.

    Answers
    • Best 
      Answer

      There is an iOS app that is compatible with this washer.

      By CommunityAnswer April 4, 2016.

    • Question
      Where do you put the detergent when using the LG- Sidekick pedestal washer?   (2 Answers)

      Answers
      • Answer

        There is a small rubber cup that comes with the pedestal washer that you fill up and drop inside with the clothes.

        By LilNafania June 23, 2017.

        • Verified Purchaser
        • My Best Buy® Elite Plus Member
    • Question
      My laundry room is 59 inches wide, 56 inches high and 35 inches deep, is it enough for this washer and the matching 7.5 Cu Ft drier?   (1 Answer)

      Answers
      • Answer

        The LG 4.5 Cu. Ft. 14-Cycle High-Efficiency Front-Loading Washer with Steam and Wi-Fi Connectivity, Model # WM5000HVA and its matching Dryers, the 7.4 cu.ft. Ultra Large Capacity TurboSteam™ Electric Dryer w/ On-Door Control Panel, Model # DLEX5000V or Gas Dryer, Model # DLGX5001V all have a width of 27". The recommended clearance spacing for the sides is 1 inch and an inch between the units so you will need at least 57". The dryers have a depth of 32 13/16" (54" with the door open) and the recommended clearance spacing for behind the unit is 5 inches. If your laundry room is only 35" deep, you don't have enough room to fit the dryer in and would not even be able to open the door since you need a depth of at least 60 inches for the door to open fully. The washer also has a depth of 32 13/16" and a depth of 55" with the door open and the recommended clearance behind the washer is 4 inches so you also need 60 inches for that well...^IFV

        By LGAnswers June 20, 2017.

        • LG Representative
    • Question
      Is it big enough to wash a king size comforter and sheets together? my Kenmore was too small to wash a queen comforter and I didn't want to have the same problem   (3 Answers)

      Answers
      • Answer

        Yes it is.

        By Pamzx636 July 9, 2017.

      • Question
        What is the input voltage and hz?   (0 Answers)

        By Malik April 9, 2017.

      • Question
        Do you add the liquid color safe bleach with the liquid detergent at the same time or later during the wash cycle?   (0 Answers)

      • Question
        How do you add color safe bleach. Is it added at the same time with the liquid detergent. If so how do you prevent it from exceeding the fill line?   (1 Answer)

        Answers
        • Answer

          The ENERGY STAR® Most Efficient 2016 LG - 4.5 Cu. Ft. 14-Cycle High-Efficiency Front-Loading Washer with Steam and Wi-Fi Connectivity - Graphite Steel, Model # WM5000HVA is designed to use only HE (High-Efficiency) detergents. Depending on whether you are using Liquid or Powdered detergent, if you are using color-safe bleach, you would add it to the main wash using detergent of the same type. If you do not exceed the manufacturer's recommendations for either, you will not exceed the maximum fill line...^IFV

          By LGAnswers December 20, 2016.

          • LG Representative
      • Question
        Why does it say you should not use color safe bleach?   (1 Answer)

        Answers
        • Answer

          The owner's manual for the LG - 4.5 Cu. Ft. 14-Cycle High-Efficiency Front-Loading Washer with Steam and Wi-Fi Connectivity - Graphite Steel, Model # WM5000HVA explains that you should not use powdered or liquid color-safe bleach in the Liquid Bleach Compartment for the washer and that if you want to use Liquid or powdered color-safe bleach then you should add it to the main wash compartment with detergent of the same type. If you are using Liquid Detergent, then you should use Liquid color-safe bleach and make sure tha the liquid detergent cup and insert are in place. If you are using powdered detergent, then you should use powdered color-safe detergent and when using those, make sure you remove the insert and the liquid detergent cup from the compartment otherwise your powdered detergent and powdered color-safe bleach will not dispense...^IFV

          By LGAnswers December 13, 2016.

          • LG Representative

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