“Purchases the new Sk10y hoping a firmware update will address the only issue I have w the soundbar: vocals/voice in movies, network TV, Netflix etc are too LOW, drowned out by the big submersive surround sound which is phenomenal. Need center speaker UP”

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• Don't expect much from LG.

  Answered by TBone 5 years ago

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• Unfortunately I have the same problem too. I bought the soundbar last week. Although the software is updated vocal issue still prevails.

  Answered by Rocks 5 years ago

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• Our wishes have been answered, the firmware update fixed the issue of dialogue being drowned out, thank you LG, soundbar is now a 5 Star purchase

  Answered by Johnny 5 years ago

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• Hi, Doug. Not sure if this is the same issue that I had, but after dealing with tech support for a couple of days, they advised me to send the soundbar in because of a software issue. I only had it for a week, so I opted instead to take it back to Best Buy. They swapped out just the bar (so I wouldn't have to bring in the box and all the other components) and the new one worked great! Before, stereo worked fine, but anything with more than 2 channels was nearly completely inaudible on the "center channel". Hope this helps.

  Answered by brandoncatz 5 years ago

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• While not a firmware update, there are two things I would recommend if you haven’t already tried.. 1. Download the “LG WiFi Speaker” app on a smart device. This will allow you to go in and alter the Sub, Overhead, and rear speakers. 2. On your SK10Y remote, press the button located directly ABOVE Auto Vol. Once pressed, the display on the bar will read SUBWF, pressing the button repeatedly will cycle through the options. The volume Up/Down is used to change the levels. Hopefully one of these will help, as I have only messed with #1 myself.

  Answered by BoSox 5 years ago

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• We appreciate the feedback and will pass along the information. ^CP

  Answered by LG Digital Customer Care 5 years ago

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