Questions & Answers

46 Questions & 71 Answers
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  • Question
    We just bought the tv. It looked good at the store but after we set it up, the picture quality is not as good. The pictures are not sharp. I've tried all settings but all they do is change the quality of the colour but not the quality of the pictures.   (4 Answers)

    By fmcarr July 18, 2016.

    Answers
    • Best 
      Answer

      Be aware the picture qualty on Ultra HD sets will almost never look as good at home as it does in the store because the store displays are showing native 4K video, which is difficult if not impossible to get at home. What you are seeing at home is upscaled HD (720p or 1080i), the best cable can offer at this time. Upscaled content may look soft or even fuzzy. Upscaling works best with clean over the air broadcasts or direct blu-ray. signals. The only 4K you can get at home is from one of the new 4K blu ray players and some 4K streaming services from Netflix and Amazon) Upscaled content may look OK or may look awful, depending how bad the source material is and how compressed it is before it gets to you.

      By answerman August 21, 2016.

    • Question
      other than 3D and the sound output.. whats the difference in UH 7700 and UH 8500? Glare protection or something? is the 8500 better for sports?   (2 Answers)

      By 7700 vs 8500 April 5, 2016.

      Answers
      • Best 
        Answer

        Both the UH7700 series and UH8500 series TVs are Quantum Displays, both have Trumotion 240 Hz, Both are IPS panels, both have the HDR Super w/ Dolby Vision™, bot have a True Black Panel, True Color Accuracy, 4K Upscaler and Local Dimming, so the only differences are with the 3D and the Sound Output...^IFV

        By LGAnswers April 6, 2016.

        • LG Representative
    • Question
      does this come with a remote, is this the magic remote?   (5 Answers)

      By CARL March 24, 2016.

      Answers
      • Best 
        Answer

        Yes it comes with a magic remote.

        By k97win November 27, 2016.

        • Verified Purchaser
        • My Best Buy® Member
    • Question
      Does the TV swivel on its pedestal/base?   (1 Answer)

      By Ben July 20, 2017.

      Answers
      • Best 
        Answer

        When I bought the TV it was an open box deal with the stand attached, no it does not swivel.

        By Lmjnva July 20, 2017.

        • Verified Purchaser
        • My Best Buy® Member
    • Question
      How is the picture quality on the TV   (2 Answers)

      By Nay6 May 19, 2017.

      Answers
      • Best 
        Answer

        Picture quality is excellent due to the upscaling of incoming broadcast. You can stand 12 inches away without seeing the pixels.

        By Boxman June 2, 2017.

        • Verified Purchaser
        • My Best Buy® Member
    • Question
      Can I use an HDMI jack on this TV to connect to an existing sound bar that uses HDMI for its input?   (1 Answer)

      By WhovianJim May 7, 2017.

      Answers
    • Question
      What is the difference between models 7650 and 7700   (1 Answer)

      By Sarge January 11, 2017.

      Answers
      • Best 
        Answer

        Well I have had my TV for just over a month, and it is the best TV I have ever owned..The picture is perfect in 4k HD.LG has done it well.

        By Golast1952 January 11, 2017.

        • Verified Purchaser
        • My Best Buy® Member
    • Question
      Dirty screen effect: how much is normal before considered defective? Panning shots over light scenes show multiple vertical shadows, from 1/4 in to 1 in. They are just a little darker, but drive me nuts. Should I exchange or get diff brand?   (2 Answers)

      By confused January 8, 2017.

      Answers
      • Best 
        Answer

        Best Tv for Gaming and Movies. No Motion Blur on this native 120Hz tv. The HDR turn on Automatic not like other brands by using picture settings. None HDR Content looks like HDR is on. It has Both HDR10 and Dolby Vision, if you get a tv that doesn't have both you threw your money away, Dolby Vision looks better to me,but HEr looks really good too. Use a Game like Watch Dogs 2 , this game graphics look awful on 1080p and others tv , but on this Tv looks really good. Best choices is to go with LG, M series Vizio and P Series Vizio. Get a tv that has both HDR10 and Dolby Vision, is the future.

        By Hatersarecowardslconfuse January 11, 2017.

        • Verified Purchaser
        • My Best Buy® Elite Member
    • Question
      While doing some messing around with the remote, I turned the "lock" mode on in the safety settings. It now asks me for pin number to access some other features including channel scan for the live TV mode. Problem is I never entered a pin during setup?   (1 Answer)

      By stupidfish November 27, 2016.

      Answers
      • Best 
        Answer

        According to the manual, the default PIN is "0000" (sans quotes).

        By zomzom December 26, 2016.

        • Verified Purchaser
        • My Best Buy® Elite Member
    • Question
      In the specs it list refresh rate as : TruMotion 240 (Refresh Rate 120Hz)... what does this actually mean? Thanks, John   (1 Answer)

      By indyjohn July 15, 2017.

      Answers
      • Answer

        The picture refreshes 120 times per second.

        By CommunityAnswer July 15, 2017.

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