Is the delivery time/store pick up date accurate? Or are they delaying orders? null

Question

Accepted Answer

Delivery times are never accurate. Bestbuy has changed my delivery date 5 times already. Honestly will never order from bestbuy again.

HahaNOPE · Answer

Their delivery time is NEVER what they say it is. Can expect poor communication, lack of tracking updates, and late deliveries when you order from BestBuy. Can generally expect at least 2-4 days later than what they say it’ll be. Maybe it’s because I’ve been spoiled by Amazon fast and consistent deliveries but, regardless, I don’t plan on ordering from BestBuy again.

Answered by HahaNOPE 10 months ago

cfedwards · Answer

Regarding Bestbuy's ability to deliver on estimated shipping dates. I went into a store since I needed a laptop the next day. The sales rep said it wasn't available at that particular location but was at a store 20 miles south of me and they could send it to me by the next day. I had the option of picking it up at the location 20 miles south or having it sent. I asked three time if they are sure it would arrive the next day and was assured it would. Now, apparently it's being sent from a location in another state and there is no estimated delivery date. The order just has a note saying it's delayed and I'll have an option to cancel if I don't get it in two weeks. 

I called customer service three times. No one can help. I was told to contact Fedex which I did but Fedex said they haven't received the package yet so there is nothing they can do. 

I'm leaving town without my order being delivered and Bestbuy will not let me cancel the order! DO NOT TRUST BESTBUY'S DELIVERY estimates. If you need it by a certain date make sure you get it from the store or order it from Amazon. Amazon does a much better job hitting their estimated delivery dates. 

Also, the customer service reps are nice but are absolutely useless. They just read that same information Bestbuy sends you via email. Very frustrating

Answer

Best Buy is horrible with shipping. Will never ever be shopping here again.

Speedracer70 · Answer

Never order anything online from Best Buy with shipping. After 30 minutes there is nothing you can do. You can’t cancel the order on or pick the item up at the store. Their shipping system is terrible for a company so large.

Answered by Speedracer70 8 months ago

BestBuySucks · Answer

Nobody knows anything when you contact support other than it’s not being delivered on time. I will never order from Best Buy again and will stick to competent companies like Amazon.

Yaboi · Answer

TERRIBLE WITH STORE PICKUP!!! Ive been waiting days for my order, absolutely no updates from the company. NEVER AGAIN!

Buckeyestate · Answer

This company is so garbage in shipping. They will give you a shipping date and then delay it the day of delivery . Provide no shipping label because there lazy reps can’t put a label on a item and drop ship it for two weeks. Horrible experience. I assure you Best Buy will have no option after 2021 . They will make the change to allow shipped items available for pickups when delayed shipping is last minute. There Stock is going to plummet. Remember I said this. You’ll see public articles on this horrible shipping issue they seem to have. Customers waiting and waiting and waiting. Don’t buy from Best Buy. They are horrible on integrity and it’s catching up to them . They must not see all the horrible shipping issues with the customers items stocked at surrounding stores. Google is logging dozens of the same complaints on there platform.

Answered by Buckeyestate 5 months ago

Blah · Answer

Their store pickup is a joke, they have one or 2 people picking items during holiday season in 2021. The best buy I went to had a line out the door with people waiting for their "one hour pick up" promise. They should remove it and stop pretending they can fulfill these orders. I'd rather order from Amazon next time and have it delivered accurately next day. Not same day and I'm sitting here 3 days after with not even an update email.

Answered by Blah 5 months ago

DonnaJo · Answer

No. I was told in store when I purchased a washer and dryer that it would be delivered in 3 weeks, Cancelled by Best Buy. Then rescheduled for 2 weeks later, received 2 emails confirming, received a text confirming, received a phone call confirming and waited all day after moving everything so they could get them in, never showed up and never contacted me to tell me they were not coming, I had to call them to find out what was going on which was a major hassle. Now rescheduled again with same thing, already received one email confirming, we shall see. So, to answer your question, ordered in July with promised delivery in 2 weeks, it's now September and I still have no appliances and they have actually billed my credit card. I am going to call them this time and see if they actually have the items and are going to deliver them before I move all this stuff and sit home all day waiting for a no show.

Answered by DonnaJo 8 months ago

tobias794 · Answer

Best Buy blatantly lies about delivery time. They said next-day delivery at time of purchase however it's been two days and the item is still "awaiting pickup from the carrier" and they refuse to give me an ETA. I asked if I could go pick up the item from the store or warehouse instead and they said no. I asked if I could speak with the customer representative's supervisor, and she said they would only give me the same answer anyway. I insisted and she then transferred me to some phone directory that required input of an extension number I was never provided. Clearly, this representative was trying to give me the runaround. Atrocious customer service. Will not buy from this company again.

GuessWho · Answer

The answer is NO. They didn't come right and accurate time(7AM to 1PM) as they promised.
The delivery man came almost near 10 PM without any notice (except for 5 minutes before he arrive) 
so I had to wait for all day long and couldn't do anything because of this.

late · Answer

No, they are not accurate

Answer

As I sit here and type this, I’m without a television that Best Buy stated would be delivered today. I ordered this item from Best Buy - and not Amazon - specifically because the company stated it would arrive sooner. I chatted online with a representative today - he told me the order would arrive on time. And yet, here we are.

So this will be the last time I opt against Amazon for Best Buy.

bestbuycustomer · Answer

Delayed order. I wish they would kept us up to date even after it gets delayed. All I was notified that it was in a warehouse and location. My order came 3 days later than the time it was given to me.

Zach · Answer

You know I try not to be negative and give people passes because of the holiday season and staff shortages but I will never order online again for delivery. I ordered a $2,000 PC Tuesday for Friday free delivery, they email me Thursday at noon saying that it couldn’t be shipped to my location (even tho everyone else seems to be able to). I was semi annoyed but things happen so I go to order again and it just so happens that my coupon expires that was $200 off and now they want $100 for next day shipping since I needed it by Friday. So I payed extra for everything and my order was delayed and it’s now Monday and it hasn’t even shipped lol. I’ve never had to try so hard to get someone to take $2k from me.

ByeByeWorstBuy · Answer

Don't believe the "delivery date" on popular products and you can't trust them even when order shows "delivered". Spent 2.5 hours today between BB Chat, UPS Chat, and BB phone support to no avail, had to get a refund. Ordered Oct. 1, showed shipped Oct. 6 for Oct. 7 delivery. Item sat, and sat some more, 5 days later UPS still shows "label created" and doesn't show picked up. BB has 3 stories, one said it shipped but just hasn't updated at UPS, another said it didn't ship because UPS delayed the pickup (5 days, really?), third one never said exactly, just that she could "re-ship" or refund. Got my money back, at least I hope so, still waiting on that too.

Miry · Answer

Even paying 25$ extra the item will be delivered later that promised. 3 days later actually han promised. We bought a camera and couldn’t take it to our trip. So the camera is returned. Their loss!

Tom86 · Answer

Don't trust them!! They can't get it when they say if they even can. When you call to even find where your order is they must not even be able to know themselves because they always have some totally different story so they must be making stuff up! Order still delayed and don't even know if anything is on its way. But they sure took my $900 as fast as possible! What a joke!!

Kellie · Answer

I purchased a laptop for school on Tuesday 1/11/21 and said it was next day delivery. They outsourced the delivery with a company called roadie and tried to deliver it while I was at work (signature required) so it got returned and told me call the sender (Best Buy) to set up another deliver. The gentleman I spoke to said I could pick up the laptop at the store the same day. HA. Got an email stating they were out of stock and would let me know when they are restocked. I called again and the lady I spoke to said to ignore the email that it would still be available. Well went to go pick it up, the lady working the in store pick up counter was very rude and said I needed to wait until I got an email stating that the order was ready for pick up. I’ve checked in every day and spoke to 2 more people and they said the same thing “it’s being prepared and to wait for the email confirming it’s ready” it’s been stuck in “preparing we’ll let you know when it’s ready”. It’s now 1/17/21 and online school starts tomorrow with no laptop in sight. They also refunded the amount I paid for it in store and when I asked all of the customer service reps if I’ll need to repay at the store they all say no..make that make sense.

NoBB · Answer

I needed an item asap.Best Buy says get it next day . So I used them instead of Amazon. Of course my item is delayed. Ruined what I needed to accomplish,ish. Last time I use these jokers.

monkey · Answer

SO far im still waiting for my item to become ready for pick up the day it said it would be ready, first time if they fail me this has happened. I also bought a 30 series graphics card so that might be the issue here biting at the bits for the dang thing to be ready

Answer

HORRIBLE SHIPPING.  I WILL NEVER ORDER ONLINE HERE AGAIN.  SHIPPING DATES ARE NEVER ACCURATE.  YOU ORDER AN ITEM FOR NEXT DAY DELIVERY, AND YOU ARE LUCKY TO GET IT IN A WEEK OR MORE!!!!

BESTBUYSUCKS · Answer

BestBuy has one of the worst shipping services ever please dont order anything from them just go to the local bestbuy and buy the stuff they already have, you wont get your items if you order it from them or it will come so late you wont even remember what you bought

Jaded · Answer

Worst Buy guaranteed my $3,000 laptop would be delivered in two days. That was over a week ago. They keep saying it is being shipped and the day of delivery I get a message that it has been delayed. FedEx tracking shows that all they have done is to make a label to trap me into not being able to cancel the order. Don’t buy anything from this company!

Bobeeeeeeeee · Answer

best buy took my money ripped me off ordered something on line they said it would be here the next day never came now there saying a week stole my money never do business with them again

SGCHK2017 · Answer

HORRIBLE! I understand the holiday season is a mess and carriers are slammed, but why has my package been sitting in the same location for the past 6 DAYS?!?! You’re telling me in almost a week, my item hasn’t left the store it’s being fulfilled from? Okay…the associate insisted my gift would be here by the 24th and I will be utterly shocked if it arrives by Christmas considering it’s still in California. LAST TIME SHOPPING FROM BEST BUY! You wonder why Amazon has you all beat…

manojv · Answer

I guess I got lucky, received my package when they said. After reading the reviews though I would probably just pickup in store when they get more inventory

JDub · Answer

Ordered a rangetop back in July for a September delivery. Never showed. Have since been contacted six times for rescheduling. Finally, thought everything was good for a Thanksgiving eve delivery. NOPE! Foiled again. Web site currently states an early December delivery, but Geek rep tells me maybe in April!!!! Cancelled then and there. Seems like a total bait & switch for delivery times. Done with Best Buy.

Aspy · Answer

If it’s not in store go to amazon or somewhere else because shipping is ridiculous! I enjoy curbside when I know it’s in store but anything shipping I will always refuse. Never get anything on time. At least send a gift card for doubling making out our wait time over and over because we just wanna know where our packages are at and not told grey stories. No tracking info, no real ETA, and not very good customer service when it comes to shipping.

Answer

Very disappointed in the shipping. I ordered a desktop in the store for pickup since they said it wasn’t in stock at that location. Now 3 weeks later I am on my 3rd delay and the only way know it’s been delayed so many times is because right had to go to the store and talk to customer service. Other than my attempts to find out what is taking it so long I would have no idea because there are no updates other than it saying delayed and they will email me when it’s ready. Very disappointed in my experience with a large company like this.

Asalways · Answer

They’re never accurate especially sight to store. Order from somewhere else. Paid $1700 for something and can’t even get an estimate from staff or the app. Nice letdown

Jaymes · Answer

They are trash at shipping, I ordered three products seperately and they screw up all three which is ridiculous and they will give to promises and ganrentee that the product 
arrive on time, don't listen to any of them. To all people, go to B&H in the future, they are so much better at shipping, never got delayed shipment. Don't ever trust Best Buy when they say the products will arive on time.

iDunno · Answer

Not often. My most recent purchase was a pre-order for a video game and it came a whole day late. Happened to me with another pre-order of a game last year.

Answer

Nope. Had an order arrive 4 days earlier and now have an order that is 4 days late with no estimated new date and nobody at best but has a clue. They tell me they can’t track store orders. SMH.

Answer

No, the in store pick up dates and shipping dates are not accurate and for in store pickups they will not update online pickup date estimates or inform you of delays unless you call. 
You can only get tracking info for in-store pickups if you call and they'll never own up to the inaccuracy of their estimates. You'll just get your item late and need to be alright with that

PQFive · Answer

Absolutely not. Best Buy knowingly lies about shipping time and it’s infuriating. Even if you pay for “Next Day” it typically comes 3-4 days later. This has happened to me enough times to be embarrassed I continued to trust them so long. I know Amazon is destroying their business but it’s still crazy that a company as big as theirs can blatantly lie about shipping times and get away with it.

collegestudentinlosangele · Answer

I could not take my midterm because of Best buy. Never trusting their shipping times... I bought a computer from here because the it said they will deliver in two days (because I needed it for my lab classes asap) but then it's been two weeks so now yea I missed my midterm. You cant even cancel the product

IrritatedCustomer · Answer

NO.  They sent my 3000.00 order to another state over 8 hours away, then hung up on me 3 times when I tried to call the customer service.  Once I did get someone, I was told they wanted my credit card for verification.  I will NEVER EVER be shopping here again NOR will I recommend this to ANYONE.  Best Buy is nothing but an unorganized dumpster fire.

Kenito85 · Answer

Best Buy shipping is terrible and the reps doesn't help at all. They don't even know what to say apart from "I'm sorry" "I understand". They don't understand nothing. They don't work with the cuatomer. Don't be "sorry" and fix things so you don't have to be sorry about it. Definitely getting other options to buy from.

Terrible · Answer

Ordered a product January 6, 2022 that clearly stated "Next Day Delivery." Two weeks later, still waiting. Tracking just says delivery delayed with no estimated time of delivery. Called customer service twice. Clueless. Unable to cancel order or choose pick up on website. I'm freakin stuck waiting and all customer service phone numbers go to same reps who can't help. OUTRAGEOUS!

Benny · Answer

Probably not -- I had a Totaltech subscription and tried to order an exercise machine. I was able to select a date for delivery/assembly services and finish my purchase, and then got a confirmation of that date. Less than 1 day later i got a text from best buy that the actual first available date was 5 weeks (!!) later. They continued to show the earlier date when i tried to make the same purchase again. A customer support person explained to me that they unfortunately change the relevant store that should provide the delivery/install services after you select your date. Seems shady and confusing - not sure i believe it! Bottom line, best buy knows when your REAL date is but won't tell you when you make your order!!

Answer

They just suck at it

Frustrated · Answer

I ordered a washer and dryer from Best Buy in Nov and it will be January in 3 days and still no washer or dryer. Supposedly they were shipped from the vendor. But I guess the vendor is taking the long route. Why is the SET never available? Why is there no way to track my order?? I am giving it a few more days and then I will be canceling.

igod69m · Answer

HAHAHAHA!!! Best Buy is the WORST for accurate delivery times. I have not had ONE a order deliver on time this year and it’s not the fault of the shipping companies. If it’s suppossed to delivery to me on December 10th, they won’t even ship it until December 10th. Thi place is a joke. Do not order from them you will regret it. I’m an elite platinum plus or whatever they call it and they don’t give a crap when you call. Stay AWAY FROM BEST BUY. Go to amazon, target, WM, he’ll build it yourself and you will get it quicker. Used to love Best Buy, now I hate them

Answer

No. My laptop broke so I ordered a new one on Saturday with a guaranteed delivery by Sunday at 9 pm. I'm now having to call out from work until it arrives. They also didn't have in store pick up only this "same day" delivery and the customer service closes an hour before the delivery window closes so you can't even find out if its delayed so it's safe to do other things.

Moziac77 · Answer

I don’t know about before but with a profile and the App I get regular updates and I actually get a specific time in which it’s supposed to arrive and the latest I have ever gotten a package was less than 30 minutes from the set time it was meant to arrive

riahg · Answer

Mine was delivered the day it was expected to

Andreac · Answer

Mine arrived on time.

Nekka · Answer

Accurate

DalekDarling · Answer

Accurate. In fact when I had the item shipped it arrived a day earlier than expected.

Customer · Answer

Their delivery dates are accurate. I purchased a laptop in January, and I received it a few days later at the time they stated I would receive it.

“Is the delivery time/store pick up date accurate? Or are they delaying orders?”

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