Questions & Answers

138 Questions & 374 Answers
1-10 of 138 Questions

OR

  • Question
    three questions - processor speed, ports and SD capacity   (5 Answers)

    What is the processor speed? the description says 6 ports, but they are not listed. Also what is the maximum capacity SD card?

    By GrannyGma October 7, 2015.

    Answers
    • Best 
      Answer

      Hello there, This Surface Pro 4 comes with a Intel® Core™ i5-6300U Processor (3M Cache, up to 3.00 GHz), includes 6 ports: Full-size USB 3.0, microSD Card reader,Headset jack,Mini DisplayPort Cover port, Surface Connect. The maximum capacity SD card of 128GB. We hope this was helpful to you.

      By MicrosoftOutreachTeam October 13, 2015.

      • Brand Representative
  • Question
    can I add ram to a surface pro 4 that only has 4gigs   (9 Answers)

    By garfield69 February 8, 2016.

    Answers
    • Best 
      Answer

      There is a spot in the back of the tablet to insert a micro sD card for ram. That is how you add ram to any model of the surface pro 4.

      By PeteV March 11, 2016.

    • Question
      Battery life?   (6 Answers)

      What is the estimated battery life? How many cells is the battery and mAh?

      By Willie B October 26, 2015.

      Answers
      • Best 
        Answer

        I don't have specific numbers, but I take the fully charged Surface to school from 11-7, and it lasts me the whole day. Setting power to battery saver I have noticed little to no performance impact taking notes with onenote, watching youtube videos, 3D modeling and programming which is what I do throughout the day. I also shut down between uses. The SSD brings the computer up in mere seconds and Windows Hello recognizes me every time so there is little inconvenience.

        By Steven February 2, 2016.

      • Question
        What is the memory on this model, is it 4GB or 8 GB   (6 Answers)

        By Lizzy December 11, 2015.

        Answers
        • Best 
          Answer

          This model has 128 GB of internal storage and 4 GB of RAM. The answer you are probably looking for is that it has 4 GB of RAM.

          By Oscar101 December 11, 2015.

        • Question
          kickstand positions   (5 Answers)

          How many positions (i.e., degrees of angle between back of screen and flat surface of desk on which surface pro 4 sits) does the kickstand accommodate?

          By Charlie Brown October 10, 2015.

          Answers
          • Best 
            Answer

            There are no set positions, it is like the pro 3 where it smoothly rotates out until the lowest point where the top of the screen is about two inches from the desk. Uploading pictures of highest point (that I feel safe using) and lowest point it will go.

            By Steven February 2, 2016.

          • Question
            Internet security   (5 Answers)

            Do I need Norton or McAfee security for me surface pro 4?

            By Bebiganda February 18, 2016.

            Answers
            • Best 
              Answer

              Hello Bebiganda, Windows 10 includes its own anti-virus protection called Windows Defender. We hope this was helpful to you.

              By MicrosoftOutreachTeam February 19, 2016.

              • Brand Representative
          • Question
            Which model do I need?   (2 Answers)

            I am interest in the surface Pro 4 but I am not sure what model I will be needing. I do alot of graphic art and I work with programs like CorelDraw X7, Adobe Illustrator, and a Cad program. I am not sure what amount of storage I need or what processor I need. My current computer is 6 years old and runs slow. Thank you in advance for your help!

            By Jocelynn March 8, 2016.

            Answers
            • Best 
              Answer

              Based on my experience with Photoshop Elements 14 and Premiere Elements 12 I think you'd be needing the i7 model with at least 8 Gb RAM mad 256 in storage. The pen works well for apps that fully support it. The i5 model just seems to be a bit under powered for graphically intensive apps.

              By ic4262 April 15, 2016.

            • Question
              Pro 3 to Pro 4   (7 Answers)

              I have a Pro 3 - will Pro 3 keyboard and docking stations I purchased for Pro 3 work w/ Pro 4?

              By st November 24, 2015.

              Answers
              • Best 
                Answer

                Yes the keyboards are interchangeable with the Pro 4 & 3

                By beth69 December 12, 2015.

              • Question
                4K Capability?   (6 Answers)

                Can the new Surface Pro 4 play 4K Videos?

                By Anonymous November 4, 2015.

                Answers
                • Best 
                  Answer

                  Assuming you can output to a 4k TV, I have found that high res 4k youtube videos play on the tablet just fine at 60 frames per second. Haven't tried it for myself, but it seems perfectly capable of it.

                  By Tansen November 23, 2015.

                • Question
                  Does the tablet have an ink to text capability where you write on the surface and it converts to a typed version   (3 Answers)

                  By Elaine May 21, 2016.

                  Answers
                  • Best 
                    Answer

                    Hello Elaine, Yes, the Surface Pro 4 has ink to text capability where you write on the Surface Pro 4 and it converts to a typed version. We hope this was helpful to you.

                    By MicrosoftOutreachTeam May 26, 2016.

                    • Brand Representative

                Best Buy is not responsible for answers provided by Community Answers, Customers, or other third parties. Accuracy not guaranteed. Terms and Conditions