Questions & Answers

20 Questions & 64 Answers
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  • Question
    Does this come with an auxiliary cord so you can listen to music through your car speakers? Or is there one adaptable to the case that you can purchase separate?   (4 Answers)

    Answers
    • Best 
      Answer

      The juice pack will not pass the headphone audio signal from the iPhone out through its micro-USB connector, and cannot be used with an adapter. We recommend using Bluetooth® headphones.

      By mophieSupport February 10, 2017.

    • Question
      How do you turn extra battery on and off. Is there a certain way you have to press button on back of case   (5 Answers)

      By Steve January 14, 2017.

      Answers
      • Best 
        Answer

        Hold the button on the rear of the juice pack for about 5 seconds. If the LED lights flash from left to right, it is in charging mode. If the lights flash right to left, it is in standby mode. The juice pack should be in standby mode until needed.

        By mophieSupport January 16, 2017.

      • Question
        Does the charger come with the case?   (6 Answers)

        Answers
        • Best 
          Answer

          It does come with a charging cable (a short one), but you also need a usb wall adapter. The iPhone wall adapter won't work well. You need one that is at a minimum of 2.0 for the case to charge properly.

          By afinegirlyar May 14, 2017.

        • Question
          When will the external battery case for Apple Iphone 7 plus be available?   (2 Answers)

          By Anonymous December 8, 2016.

          Answers
          • Best 
            Answer

            They are available now!

            By mophieSupport December 9, 2016.

          • Question
            So I purchased this thinking it was a regular charging case like the one they make for the iPhone 5/6 . You simply charge it and then then it on and it's being charged . Do I need the charging pad in order to use Thisbe case? They weren't specific at all   (4 Answers)

            Answers
            • Answer

              You charge it while it's installed in the phone with a micro USB cable. It will charge the unit and your phone. You only charge the unit on when your phone battery gets low. No pad is needed.

              By Darnell September 6, 2017.

              • Verified Purchaser
              • My Best Buy® Member
          • Question
            Just got this and have only used a couple times. Seems to only charge my phone about 40%. Is that normal?   (3 Answers)

            Answers
            • Answer

              40% is low. Mine charges to about 60-70%. I would consider exchanging it for a new one.

              By CBillion September 2, 2017.

              • Verified Purchaser
              • My Best Buy® Elite Member
          • Question
            Does this include the case & the wireless charging pad?   (5 Answers)

            By mgre July 10, 2017.

            Answers
            • Answer

              Some do, some dont. I noticed that the 7+’s dont come with the pad (require separate purchase) , but the 7’s do.

              By JoshG July 19, 2017.

              • Verified Purchaser
              • My Best Buy® Member
          • Question
            will this case still work if used with an iPhone 6 plus   (5 Answers)

            By Sam123 June 30, 2017.

            Answers
            • Answer

              iPhone 7 cases don't have an earphone jack opening.

              By Mrmccnnl August 18, 2017.

              • Verified Purchaser
              • My Best Buy® Elite Plus Member
          • Question
            Is it okay if I am using this case and using it with an iPhone 6 phone   (3 Answers)

            By Nicklolol June 29, 2017.

            Answers
            • Answer

              It might not work with the camera and no access to the headphone jack.

              By Scott August 18, 2017.

              • Verified Purchaser
              • My Best Buy® Member
          • Question
            The Mophie case only chargers my phone 30% why is that?   (4 Answers)

            By Nicklolol June 29, 2017.

            Answers
            • Answer

              Reset your phone and unplug your phone. Plug your phone in by itself. If it does not charge all the way up or doesnt hold a charge its your phone and not case. If your phone does charge up all way put it back in mophie and press and hold button on back till all lights start flashing. Your phone should show charging lightning bolt in top right corner. If your mophie case is fully charged but phone will not charged above 30 your battery is shot. Make sure u close all apps bc you might be running juice faster than u can charge

              By Mhayslett August 25, 2017.

              • Verified Purchaser
              • My Best Buy® Member

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