Questions & Answers

1-10 of 21 Questions
  • Question
    Does this come with an auxiliary cord so you can listen to music through your car speakers? Or is there one adaptable to the case that you can purchase separate?   (4 Answers)

    Answers
    • Best 
      Answer

      The juice pack will not pass the headphone audio signal from the iPhone out through its micro-USB connector, and cannot be used with an adapter. We recommend using Bluetooth® headphones.

      By mophieSupport February 10, 2017.

    • Question
      How do you turn extra battery on and off. Is there a certain way you have to press button on back of case   (5 Answers)

      Answers
      • Best 
        Answer

        Hold the button on the rear of the juice pack for about 5 seconds. If the LED lights flash from left to right, it is in charging mode. If the lights flash right to left, it is in standby mode. The juice pack should be in standby mode until needed.

        By mophieSupport January 16, 2017.

      • Question
        Does the charger come with the case?   (6 Answers)

        By angeladishman April 22, 2017.

        Answers
        • Best 
          Answer

          It does come with a charging cable (a short one), but you also need a usb wall adapter. The iPhone wall adapter won't work well. You need one that is at a minimum of 2.0 for the case to charge properly.

          By afinegirlyar May 14, 2017.

        • Question
          When will the external battery case for Apple Iphone 7 plus be available?   (2 Answers)

          Answers
          • Best 
            Answer

            They are available now!

            By mophieSupport December 9, 2016.

          • Question
            Can you charge this mophie case with a wireless charger or is it only a cord   (1 Answer)

            Answers
            • Answer

              The case supports wireless charging.

              By CommunityAnswer September 26, 2017.

            • Question
              So I purchased this thinking it was a regular charging case like the one they make for the iPhone 5/6 . You simply charge it and then then it on and it's being charged . Do I need the charging pad in order to use Thisbe case? They weren't specific at all   (4 Answers)

              Answers
              • Answer

                You charge it while it's installed in the phone with a micro USB cable. It will charge the unit and your phone. You only charge the unit on when your phone battery gets low. No pad is needed.

                By Darnell September 6, 2017.

                • Verified Purchaser
                • My Best Buy® Member
            • Question
              Just got this and have only used a couple times. Seems to only charge my phone about 40%. Is that normal?   (3 Answers)

              By eman July 23, 2017.

              Answers
              • Answer

                40% is low. Mine charges to about 60-70%. I would consider exchanging it for a new one.

                By CBillion September 2, 2017.

                • Verified Purchaser
                • My Best Buy® Elite Member
            • Question
              Does this include the case & the wireless charging pad?   (5 Answers)

              Answers
              • Answer

                Some do, some dont. I noticed that the 7+’s dont come with the pad (require separate purchase) , but the 7’s do.

                By JoshG July 19, 2017.

                • Verified Purchaser
                • My Best Buy® Member
            • Question
              will this case still work if used with an iPhone 6 plus   (5 Answers)

              Answers
              • Answer

                iPhone 7 cases don't have an earphone jack opening.

                By Mrmccnnl August 18, 2017.

                • Verified Purchaser
                • My Best Buy® Elite Plus Member
            • Question
              Is it okay if I am using this case and using it with an iPhone 6 phone   (3 Answers)

              Answers
              • Answer

                It might not work with the camera and no access to the headphone jack.

                By Scott August 18, 2017.

                • Verified Purchaser
                • My Best Buy® Member

            Best Buy is not responsible for answers provided by Community Answers, Customers, or other third parties. Accuracy not guaranteed. Terms and Conditions