Questions & Answers

30 Questions & 68 Answers
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  • Question
    Along with this modem, do you have to purchase a router in order to have Wi-Fi? I currently have Comcast Xfinity and only have one piece of equipment. Also, does this work with their phone service?   (5 Answers)

    By Anonymous June 2, 2016.

    Answers
    • Best 
      Answer

      this device is modem ONLY! no routing, no wifi, no telephone support.

      By sean July 21, 2016.

    • Question
      I use Time Warner Cable for internet. If I purchase a modem at Best Buy store, will they activate the new modem for me?   (5 Answers)

      By Anonymous August 31, 2016.

      Answers
      • Best 
        Answer

        I don't think so. You have to call your cable service with info on your cable account number and specific info on your modem hardware, or possibly they allow you to do it online.

        By mik3fee September 20, 2016.

      • Question
        Is this modem compatible with Cox cable?   (5 Answers)

        By DeB July 29, 2016.

        Answers
        • Best 
          Answer

          YES

          By SOSDEMSTOOSTUPID123 January 18, 2017.

          • Verified Purchaser
          • My Best Buy® Member
      • Question
        Will this work with at&t uverse internet and is it also a wifi router?   (4 Answers)

        By JC February 4, 2017.

        Answers
        • Best 
          Answer

          AT&T U-verse is not Cable Internet, and this is a Cable Modem. It will not work with U-verse, but will work on Time Warner/Spectrum, Contrast and other Cable internet providers. It's only a modem, and not a wifi router

          By CSCS February 4, 2017.

          • Verified Purchaser
          • My Best Buy® Elite Member
      • Question
        This question is for customers that bought this Modem and there ISP is Cox. How will does this modem work with this provider.   (1 Answer)

        By Techie July 20, 2017.

        Answers
        • Answer

          I have cox, and this works just fine! You just need to call cox to get it registered to your account.

          By SabrinaB05 August 16, 2017.

          • Verified Purchaser
          • My Best Buy® Elite Plus Member
      • Question
        Is this modem compatible with ON HUB?   (0 Answers)

        By Lilly July 12, 2017.

      • Question
        Does this modem allow for VPN connection?   (1 Answer)

        By VPNQuestion1 July 3, 2017.

        Answers
        • Answer

          The VPN connection would be controlled by whatever router you connect since this item is only a modem. Most name brand modems allow VPN connection once you configure it & install the proper software. I use Netgear routers which allow an OpenVPN connection.

          By Dave July 4, 2017.

          • Verified Purchaser
          • My Best Buy® Elite Plus Member
      • Question
        Is this compatible with Comcast / Xfinity service?   (3 Answers)

        By Butter June 28, 2017.

        Answers
        • Answer

          I use it just fine with comcast. There will be a initialization they put it through, but very easy.

          By novarider1124 July 7, 2017.

          • Verified Purchaser
          • My Best Buy® Elite Member
      • Question
        I have comcast high speed internet. I am using my own arris modem and TP link router. How an where I will be connecting my telephone line without buying expensive new comcast modem with voice jacks. will this do . does it have telephone jack ..   (2 Answers)

        By prakash May 15, 2017.

        Answers
        • Answer

          No, this is a basic cable modem. It has no routing functionality nor does it have telephone jacks.

          By Cliff May 18, 2017.

          • Verified Purchaser
          • My Best Buy® Elite Member
      • Question
        Does anyone know what Docsis 3.0 high speed cable modems work with Service Electric Cable Vision, Sunbury Pa. tried a ARRIS 6183 docsis 3.0. It streamed everything except it wouldn't play Amazon movies to my TV. I could stream Amazon movies to laptop   (0 Answers)

        By twoz April 14, 2017.

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