Questions & Answers
Your price for this item is $369.99
with activation today
The previous price was $419.99
QuestionI have heard there might be some features that won't work like Wi-Fi calling on ATT network is this true?
- Answer This phone can be used on both CDMA (Verizon) and GSM (ATT) networks with the corresponding correct SIM card. WiFi calls can be made for both CDMA and GSM assigned phones with no problems.
- Answer Yes, it is.
QuestionHow to correctly set up the global internet connection that works outside US. It supposed to connect with out manual set up.
- Answer Hi ADJ, Thanks for reaching out. May I ask what do you mean by Global Internet Connection? Please email us at email@example.com so that we can discuss this and help you sort it out. - Frank
QuestionMy old Motorola phone (G2 Force) does not work well in TMO. Will this phone work? I believe TMO is deploying low band like 600. Can you recommend what frequencies I need to be able to work on TMO network?
- Answer The MOTO X is compatible with T-mobile's network.
QuestionHow is this "Only @ Best Buy"? What is different or special? Same & error, or different? (I've found this elsewhere by same model & UPC.) (I'm wondering if affects the config/build, abilities, & compatibility, inckluding the Android setup).
- Answer I’m not sure why it is “only @Best Buy”. Possibly standard advertising. It could also mean that the unlocked version is only available through them. My experience: I needed a new phone and my normal carrier didn’t carry 64 gb phones. So I found that Best Buy carried the unlocked version of the Moto X4, and that my carrier could support that phone. After my carrier sent me the sim card for the phone it was fairly straight forwards to set it up. My setup would have been easy if I hadn’t forgotten to download the 2fa codes from my account. With that code you could authenticate your Android while in the middle of transferring your phone number to the new phone, as you don’t have access to your sms until the phone is authenticated. If you don’t have 2FA turned on, then the whole process moves quickly. 2FA is still a good idea just don’t forget to locate the set of external codes that you downloaded either when you set it up or periodically go online to retrieve new ones. I have noticed that it as a few available options that my normal carrier doesn’t usually offer though... like mobile hotspot... And, it doesn’t have much of the “carrier based apps” that you get with a locked phone.... and the ones that are there are because I backed my old phone up into the cloud and restored everything. Otherwise, all expected functions are there.
QuestionI am thinking about purchasing this phone.Does it have to have data?If so how can I set it up with an email?
- Answer It will work on wifi without cell service. So you can use email, surf the net. use Skype, etc even if you don't have a cellphone data plan as long as you are connected to wifi.
QuestionWill this phone work in Australia on the Telstra Network? Can I just buy a SIM from another carrier in Australia (or elsewhere) and insert into the phone to use while overseas? Thanks,
- Answer Thanks for your interest. This phone is US unlocked and can be used or work outside the US, however, we can't guarantee that all carrier features will work. We suggest contacting your preferred carrier and see if this phone will work with their service. We do not recommend users buying a phone from a different country as the warranty of the phone is only limited to where it is intended for sale. -Jess
- Answer Yes, IF its unlocked AND your phone service says its compatible with the particular phone you wanna purchase. My husband purchased this for his T-mobile phone service and the sim card was taken out of the old phone and put into the Motorola - Moto X64GB phone. By the way, he still has that old "pay as you go" service. The Best Buy phone sales employee is who physically replaced the sim card. My husband is happy. Watch out though, some Best Buy employees will tell you it costs $40 for this service. It costed us $0.
- Answer Yes, it can be used in China with a Chinese GSM sim.
- Answer Yes, it will work in Brazil and anywhere with the proper SIM card.
- Answer The Moto X4 uses a dual SIM system and it takes a GSM or CDMA SIM card so if your iPhone used a compatible SIM card then you can use it but if not then Best Buy has the correct SIM card available for the Moto X4 and will make sure it is installed and up and running at the time of purchase.
- Answer Yes, it should if Verizon says the phone is compatible with their service. But, beware because some phone service providers try to get you to purchase THEIR phones. As long as the old phone uses a sim card the same size as the new phone's sim card, it should work (or by using the adapter to the sim card) This Motorola - MotoX64GB was purchased for my husband and he still uses the "pay as you go" old service. This is the same as "pick up and go" AND "prepaid" phones they're just called different names. His old phone was the Motorola - MotoG and the old sim card was bigger than the new Moto X64GB sim card. However, the adapter piece surrounding the old sim card, was taken off before adding it to the new MotoX64GB phone. Perfect fit! My husband's phone works great!
QuestionWill this phone work with U.S. Cellular? I have had trouble with them trying to bring unlocked phones. Thank you!
- Answer NO! You cannot use this phone for U.S. Cellular. I just got back from trying to activate mine. They told me they don't support this model!