Questions & Answers

57 Questions & 96 Answers
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  • Question
    I'm currently a month to month customer on Verizon with a $20 line access fee. Will getting a phone through best buy change my line access fee to $40?   (5 Answers)

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    • Best 
      Answer

      If you go with the BB rebates or gift cards and DON'T sign up for a 2 year contract, you can keep your $20 line access fee. That's what I did.

      By katch November 18, 2016.

      • Verified Purchaser
      • My Best Buy® Member
  • Question
    Can this phone be unlocked during the verizon monthly plan or any plan or no?   (3 Answers)

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    • Best 
      Answer

      All Verizon phones are sold as unlocked. You can put an AT&T or T-Mobile sim in there just fine, and it will run off of that network. I don't know about Sprint, though. They don't like to work with anybody it seems.

      By CoryAndersonR August 16, 2016.

    • Question
      What is the activation fee for this phone?   (5 Answers)

      Answers
      • Best 
        Answer

        The standard $40 if doing an upgrade. Overall it's still cheaper than going through Verizon's monthly payment.

        By JC August 2, 2016.

      • Question
        Is the Moto Z Droid any better/different than the Turbo Droid overall?   (1 Answer)

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        • Best 
          Answer

          Hi Zazoo, Thanks for your interest. Moto Z Droid is very close to Droid Turbo, however, they differ when it comes to Android version. All in all, the performance of these phones are amazing. -Jess

          By Motorola Customer Care July 13, 2017.

          • Brand Representative
      • Question
        I'm trying to purchase this package but am having problems. I am an existing Verizon customer but when I put my information in it tells me that the account information I entered doesn't match my carrier's records? I've been with Verizon for many years??   (3 Answers)

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        • Best 
          Answer

          How about just call them...

          By Timr702 February 13, 2017.

          • Verified Purchaser
          • My Best Buy® Elite Plus Member
      • Question
        I just went to the Best Buy store, since I couldn't get the online registration through Verizon to work. The BB clerk stated that there's a $40 activation fee and sales tax on the full value of the phone ($670)..I didn't purchase. Does this sound right?   (1 Answer)

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        • Best 
          Answer

          I have Verizon and got the phone last night as an upgrade. I paid taxes for the promotional price only not the full price. 20 for activation fee but that is payable to Verizon in ur first bill. So I only paid under 8 dlls in taxes.

          By Sara November 26, 2016.

        • Question
          I am an international student here in US and this contract thing is a bit confusing to me. Can I know how much in total I have to pay for this device including all costs? can somebody please explain?   (1 Answer)

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          • Best 
            Answer

            Usually, Device Payment Plans (DPP) are more financially sound and more convenient for some customers. The ease of getting a phone with no upfront costs (aside from Taxes, Activation Fee later down the road, and any plan changes will be added to the next months bill). The full value of the device is mentioned, just below the shipping options, tax will be based on zip code, and that's all you'll have to pay when purchasing this device with a DPP. Similar to financing a vehicle through a bank loan; Small monthly payments are accepted at a fixed interest rate (which in our case is 0% interest), allowing the phone to be gradually paid off instead of paying full retail (which is often more expensive than the full retail if doing a DPP; example: Turbo 2 is currently $20/month for 24 months, after 24 months total paid is only $480, but full price, value is $598 which is all due at the time of purchase. The benefit for customers is the convenience and for Verizon, it's keeping us on their network for as long as possible. When a promo is used in conjunction with a DPP, the full DPP value is still to be charged monthly, however the trade in value will be also spread out across the length of the term, in some instances making the device "free."

            By Beeceegeejay January 17, 2017.

            • Verified Purchaser
            • My Best Buy® Member
        • Question
          Is this phone "Locked" to Verizon or "Unlocked"? Thanks!   (5 Answers)

          Answers
        • Question
          I use to be on a prepaid Verizon plan. Can I buy this phone and use it on a prepaid plan?   (2 Answers)

          Answers
          • Best 
            Answer

            Yes, the phone will work with any Verizon plan whether Postpaid or Prepaid.

            By Kids November 30, 2016.

          • Question
            HOW MUCH I S THE VERIZON MONTHLY SERVICE PLAN FOR THIS UNIT?   (2 Answers)

            Answers
            • Best 
              Answer

              Its the same as any other smartphone plan on verizon. This phone is highly impressive and the mods are pretty cool.

              By BradKali July 31, 2016.

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