Questions & Answers

1-10 of 110 Questions
  • Question
    Does this unit have to be plugged in?   (10 Answers)

    What if I don't have an outlet near where I want to put this? Is there a base unit that is plugged in and the camera gets its power from that, like my land line?

    By Dyb December 30, 2015.

    Answers
    • Best 
      Answer

      You first plug the camera to your PC (using the supplied cable) and create your account. THEN you move the camera to a location that may or may not be near an A/C plug. IF the cable is not long enough you MAY use an extension chord to make the connection. AFTER that, the camera uploads its data through WI-FI. Electrical power is required for various purposes such as ZOOMING IN, Speaker ON/OFF, Microphone ON/OFF, Night Vision ON/OFF etc. That's it.

      By Ralfy41 January 5, 2016.

    • Question
      It says that you can archive recorded footage. How far back can I see? A week? A month?   (10 Answers)

      By John November 24, 2015.

      Answers
      • Best 
        Answer

        It depends on whether or not you subscribed to the cloud service. Without it you have a couple of days worth archived. With the subscription you can get weeks or months depending on the level you choose.

        By Rwhatley November 27, 2015.

      • Question
        can the nest camera be pointed out from a window for driveway view, long range   (10 Answers)

        By mr. g November 20, 2015.

        Answers
        • Best 
          Answer

          Although the directions state not to place in direct sunlight. I have 1 in a window at my office so I can view when someone is at the door as well as when they pull into the parking lot.

          By Earnest November 27, 2015.

        • Question
          power is out   (10 Answers)

          what happens when some one or something cut the power to the house and I loose the wifi?

          By timbo December 9, 2015.

          Answers
          • Best 
            Answer

            I installed (hidden) small UPS's on all cameras & WiFi router/modem (also hidden). Now even if a burglar kills home power "GOTCHA"! Cameras will turn on IR cut lights/filters at night and send video and alerts day or night. With some planning cameras are almost invisible and difficult to access, too.

            By Marty702 December 19, 2015.

          • Question
            Watching video   (10 Answers)

            Can you watch video feed on an Apple iPad

            By Anonymous December 27, 2015.

            Answers
            • Best 
              Answer

              I am able to watch the video on both my iPad and iPhone. I used my iPhone to set it up and also have the Nest app on my iPad. Have had the Nest thermostat for a year and already had the application on both my phone and pad.

              By Btom December 29, 2015.

            • Question
              Will using the app use data on my mobile phone plan?   (10 Answers)

              By Senior April 12, 2016.

              Answers
              • Best 
                Answer

                Yes, you will use data with the app because you are either reviewing recorded footage from the Website of the company or you are streaming live data from the camera (if you are in "Live" mode). Honestly, though, if all you are doing is looking when you've received a notification of motion, you're not going to use much data at all. I usually check in on the camera four or five times a day, and I am seeing only a little bump in my average data usage since I installed the camera. Now, if you were to keep the app open and run in Live mode for hours at a time, you would definitely chew up data, but that would be an unusual use of the camera in some extraordinary situation.

                By ProfessorC April 20, 2016.

              • Question
                Can you download video/audio onto a smart phone or laptop?   (10 Answers)

                I don't wish to pay a fee to archive video/audio. Will the website archive ANY video for a short time so I can download and keep the video/audio if necessary? If so, how long will it keep the video? How long does the unit record when it detects motion?

                By Anonymous December 11, 2015.

                Answers
                • Best 
                  Answer

                  No. You need to subscribe in order to have the audio/video capture saved. Without a subscription, the camera is only a camera with no other functionality. You can try the NEST aware (cloud recording) subscription for the trial period, once it expires, it only cost $10.00 a month for one of the inexpensive cloud services. Try it.

                  By Ralfy41 January 5, 2016.

                • Question
                  Is there a monthly charge?   (10 Answers)

                  By Bryan June 10, 2016.

                  Answers
                  • Best 
                    Answer

                    If you want to be able to playback events, you need to pay a monthly or annual fee. They offer two price points. 10 or 30 day recording. There is a discount if pay yearly instead of monthly. Multiple webcams cost 50% of what you paid for the first one. You do not need to pay a monthly cost to get alerts or to view live.

                    By EdOB June 17, 2016.

                  • Question
                    distances   (10 Answers)

                    i live in maryland and i brought this house in south carolina,will this work by using internet and my cell phone. I have ADT but i want more infromation

                    By chickenwayne December 26, 2015.

                    Answers
                    • Best 
                      Answer

                      Yes, this wired camera has an internet IP address and can be accessed from a cell phone or PC remotely.

                      By CommunityAnswer December 26, 2015.

                    • Question
                      This’ is a good price, but I only need two. Can I give one to my brother and can he run it as a completely different account for his house?   (5 Answers)

                      By Tom September 26, 2017.

                      Answers
                      • Best 
                        Answer

                        Yes, you scan the back to add it to your system. The other can be added to another account.

                        By Brett October 20, 2017.

                        • Verified Purchaser
                        • My Best Buy® Member

                    Best Buy is not responsible for answers provided by Community Answers, Customers, or other third parties. Accuracy not guaranteed. Terms and Conditions