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8 Questions & 14 Answers
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  • Question
    I have the modem is C7100V & spectrum can't hook my phone service so I have to use they modem for my phone service smh netgear you have a modem & I can't even use my phone but the product have some flaws I'm a get this product 2 out of 5 & no battery   (2 Answers)

    By SK June 2, 2017.

    Answers
    • Best 
      Answer

      Call spectrum and give them your mac address for the phone port. They will activatd ut ggat way. Dont take no for answer. Had oriblemx with xfinity also. Need to call tech support

      By TonyinDanville June 12, 2017.

      • Verified Purchaser
      • My Best Buy® Elite Member
  • Question
    will it work on Windows 10   (2 Answers)

    By Sandy May 21, 2017.

    Answers
    • Best 
      Answer

      Modems just pass the broadband signal...no drivers needed

      By TonyinDanville June 12, 2017.

      • Verified Purchaser
      • My Best Buy® Elite Member
  • Question
    Why isn't this product listed as a cable modem router with voice on the best buy web site? The listed name makes it seem like it is just a router. Only looking at the description does it tell you its a modem.   (2 Answers)

    By Anonymous April 23, 2017.

    Answers
    • Best 
      Answer

      It's definitely a cable modem... i just purchased one because i've been renting my comcast modem, and they won't let me return it unless I either cancel the phone on my account, or put this modem at my home... it will be here in a few days!

      By daveintucson May 6, 2017.

    • Question
      Will this model support your comcast phone service?   (4 Answers)

      By laurajo August 12, 2017.

      Answers
    • Question
      does this work with optimum tv? Will I need to buy a router with this?   (2 Answers)

      By Sean June 25, 2017.

      Answers
      • Answer

        If your TV has Wifi, it will work.

        By Miles August 9, 2017.

      • Question
        Is this compatible with Spectrum/TWC internet service?   (1 Answer)

        By K8EN May 25, 2017.

        Answers
        • Answer

          Most cable jnterneg providers have compatibility lists

          By TonyinDanville June 12, 2017.

          • Verified Purchaser
          • My Best Buy® Elite Member
      • Question
        This modem/router with voice over can use a battery to keep phone going in an outage for about 8 hours. So what kind of battery? What does it cost? No matter who I asked that question none gave an answer. I won't buy until I know this.   (1 Answer)

        By Whirly522 May 18, 2017.

        Answers
        • Answer

          I've read that it isn't available yet and I've read that it is available. I think Netgear said not yet, so I tend to believe that answer. While you are waiting for a dedicated battery, consider buying an APC UPS and plugging the modem into that. The newer series of network UPS devices over pretty long run times. I own several of them. I have my TV and components also plugged into one. So when the power goes out, the TV and Internet (and phone) stay on. http://www.bestbuy.com/site/apc-back-ups-650va-battery-back-up-system-black/4984103.p?skuId=4984103 They also make a 900 and a 425 so you can go larger or smaller as desired. I have some of each for various purposes.

          By JimCIO July 7, 2017.

        • Question
          I saw this on many websites including Netgears, all for preorder (release date 5/12). I see it's available here including my local Best Buy, how is that possible??? Not a bad thing of course, just curious.   (0 Answers)

          By RiskyX May 11, 2017.

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