Questions & Answers

1-10 of 10 Questions
  • Question
    I too have been checking this site frequently to see if the case is available. Good to see Best Buy monitors this and answers questions. (Sarcasm intended)   (3 Answers)

    By mluciani April 16, 2017.

    Answers
    • Best 
      Answer

      I still have my new phone in the box as I did not want to use it without the case. I have been going into best buy daily for 2 weeks to see if the case had come in or if they could provide an eta as the answers were not posting here on the website. Thanks to a previous post about who makes the case, seidioonline I now have it on the way. I also purchased the clip, extra charging cables, a table dock, a car power adapter. And it came with a FREE magnet mount for the car! Free shipping. I would never have bought elsewhere if best buy had answered previous posts or if the store reps could have provided an eta. They don't seem to care.

      By Uncle April 26, 2017.

    • Question
      How does this compare to the Seidio case for this phone? Thank you!   (2 Answers)

      By CalB August 2, 2017.

      Answers
      • Best 
        Answer

        Complete fail...once Platinum case is placed on the phone it will not come off. Buy the one directly from SEIDIO...I did after having the Platinum series forceably removed from my phone and scratched by Best Buy!!!

        By BestAuntEver September 1, 2017.

        • Verified Purchaser
        • My Best Buy® Elite Member
    • Question
      Will this case and holster also work with the Samsung Galaxy Note 8? or will Platinum PT come out with one designed for the Note 8?   (1 Answer)

      By ChopperDave September 7, 2017.

      Answers
      • Answer

        No, phones are different sizes

        By Thisishard September 22, 2017.

        • Verified Purchaser
        • My Best Buy® Elite Member
    • Question
      When is this case coming out? I have been checking this site every couple days. They have a wood looking one but who cares about wood. This should have been available at launch like most other cases.   (2 Answers)

      By galaxyuser May 2, 2017.

      Answers
      • Answer

        It's out already available at Best Buy and comes with a holster but be advised it's hard as heck getting it off once on I recommend prying it off with you nails in the crease if you get it You'll understand hope this helps

        By Chuck October 6, 2017.

        • Verified Purchaser
        • My Best Buy® Member
    • Question
      can someone from Bestbuy or the makers of this case please answer when it will be available? many other people have asked so far with no response...   (1 Answer)

      By MrRogers April 26, 2017.

      Answers
    • Question
      I have been checking everyday to see if this case was available since they said it would be on April 21 2017. Any clue to when it will be available?   (1 Answer)

      By Impatient April 25, 2017.

      Answers
      • Answer

        Its available now. Just go online and either have it sent to you or pick it up in the store. Platinum S8 or S8+.

        By Matt June 2, 2017.

        • Verified Purchaser
        • My Best Buy® Member
    • Question
      They need to get this released ASAP...Last year for the S7 edge they waited until the last minute which left my phone un-cased for a few days. Now I just got my S8+ shipping notification from Sprint. Will you release early???   (1 Answer)

      By Kenny April 16, 2017.

      Answers
      • Answer

        It is now here, but let it stay on the shelf... Platinum made a mis-step on this one.

        By BestAuntEver September 1, 2017.

        • Verified Purchaser
        • My Best Buy® Elite Member
    • Question
      How soon? The S8 + will be delivered 4/20/2017 so will need two cases and a screen protector very soon there after. SKU-5803703 for 2 and skuld-5781704 for one. Can they be preordered?   (0 Answers)

      By Mickey April 7, 2017.

    • Question
      Will this case work with wireless charging or would the phone need to be removed from the case?   (1 Answer)

      By Adam April 4, 2017.

      Answers
      • Answer

        If its like the s7 then the wireless charging will work just fine.

        By jwhite313 April 4, 2017.

      • Question
        When will this case be available?   (1 Answer)

        By Adam April 3, 2017.

        Answers

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