Questions & Answers

10 Questions & 18 Answers
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  • Question
    Do you have an ETA for the software upgrade that will allow the S2 speakers to stream audio from the TV when they're connected with the SB1+ soundbar? It was originally scheduled to be released by Polk in June but as of yet it has not been released.   (2 Answers)

    By MarketTrader1 June 19, 2016.

    Answers
    • Best 
      Answer

      I spoke with Polk tech support last night (August 29, 2016). They told me that the update that will allow for the 5.1 channel set-up has been pushed back. As of now, they are looking at November 2016. He also noted that this will only support the S2 speakers at first, but support for the S6 speakers would come later.

      By Anonymous August 30, 2016.

    • Question
      How to lock the Bluetooth with a password   (0 Answers)

      By CANDY August 12, 2017.

    • Question
      My RC73 Direct TV remote is capable of adjusting the volume on my Polk SB1+ soundbar. The off button on the remote seems incapable of turning the soundbar off. Is that correct or is there a way to program the remote to turn the soundbar off.   (0 Answers)

      By TedD July 5, 2017.

    • Question
      How wide is the unit?   (3 Answers)

      By Vcumilguy April 25, 2017.

      Answers
    • Question
      Is this system 4K compatible?   (2 Answers)

      By SAM January 17, 2017.

      Answers
      • Answer

        Yes.

        By BigM July 8, 2017.

        • Verified Purchaser
        • My Best Buy® Elite Member
    • Question
      Is this sound bar compatible with the remote control volume on LG smart TV's. Also is it compatible with the remote control volume on the Genie Direct TV remote control.   (2 Answers)

      By Franco December 1, 2016.

      Answers
    • Question
      What functions/ features are you capable of controlling through the app?   (3 Answers)

      By Anonymous November 27, 2016.

      Answers
      • Answer

        App is useless for soundbar and any speakers connected to soundbar. App is intended to control audio source and volume of speakers throughout the house.

        By Twistedwrister August 11, 2017.

      • Question
        Does this bar have a night mode option, where it switches off the subwoofer?   (1 Answer)

        By Shawnmac November 19, 2016.

        Answers
        • Answer

          You can control the Subwoofer with the included remote. There are three volume controls, the main volume, the volume of voices/speech, and then the subwoofer volume. Each can be independently adjusted to get the correct sound.

          By CForsey January 29, 2017.

          • Verified Purchaser
          • My Best Buy® Elite Member
      • Question
        All the pictures don't show any mounted. Can the Soundbar be mounted on a moveable wall mount? If so, what is recommended?   (2 Answers)

        By Mount July 7, 2016.

        Answers
        • Answer

          Yes, it can be mounted. There are mounting holes in the back for screws.

          By Prodharris July 7, 2016.

        • Question
          Does the wireless app allow for playing my own playlist music off of my phone, or just the music services like Pandora?   (3 Answers)

          By Spartan04 May 6, 2016.

          Answers
          • Answer

            You can connect to soundbar via Bluetooth dongle supplied with SB1+. Audio quality over BT is slightly lower than direct in.

            By Twistedwrister August 11, 2017.

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