Questions & Answers

17 Questions & 57 Answers
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  • Question
    Is this returnable if it doesn't work?   (3 Answers)

    By Anonymous October 14, 2015.

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    • Best 
      Answer

      Yes absolutely within 15 days in bestbuy

      By Dass January 8, 2016.

    • Question
      CAN I cover with my case?   (11 Answers)

      Can it cover with case?

      By mandy July 11, 2015.

      Closed to new Answers

      Answers
      • Best 
        Answer

        Yes, it should work with your case. I have an Otterbox on my iPhone 5s and it fit back on perfectly after I added the antenna.

        By GoEagles August 4, 2015.

      • Question
        Is this compatable with Iphone 5c?   (6 Answers)

        I have horrible data speeds at my current employers building, as does everyone I work with will this speed my data up even in a bad reception area?

        By gymlifejonny July 28, 2015.

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        • Best 
          Answer

          I have an iphone 5c with Sprint and the antenna does work and increases speed for me. The service area is weak as well but now with the antenna, I can see a clear improvement

          By Aljaco8953 October 9, 2015.

        • Question
          I have poor signal in my home. Will this boost my signal so I can use my phone in my home   (6 Answers)

          By Anonymous November 26, 2015.

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          • Best 
            Answer

            Let me give you my situation at my office with my iphone 6. Earlier before using this antenna, When i start my call , it will drop in 10 or 15 minutes as the signal strength is week inside my office Where as i can continuously talk for long period outside my office building without a drop or fade. Now after using the antenna , i found that the call doesnt drop or fade even inside my office. Now i dont have to rejoin the same conference call again and again. This is a great improvement with this antenna.

            By Dass January 8, 2016.

          • Question
            Does this improve voice signal as well as LTE?   (7 Answers)

            By dave August 27, 2015.

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              have had this for 2 weeks and have seen no improvement in voice or LTE strength. Calls still get dropped in same areas as before and no increase in number of bars. If I was getting 4G signal before I still am and areas where 4g is available but I was getting 3G I still get the 3G this product does not work

              By loscrs September 9, 2015.

            • Question
              My problem with the iPhone SE in my house is that I get a no service where the signal strength should be. My wife has the same phone that does not happen to hers she is always Maintain at least a signal strength of two dots, will this antenna help my pho   (2 Answers)

              By Deputy January 26, 2017.

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              • Answer

                I had the same issue and bought the antenna and did not have any improvement in my service at all. I have an iPhone SE and my wife has an old iPhone 4 and she gets better reception than I do.

                By mwms May 5, 2017.

                • Verified Purchaser
                • My Best Buy® Member
            • Question
              Does this enhance ANY service or only specific carriers?   (3 Answers)

              By MooseG4 January 2, 2017.

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              • Answer

                did not make any difference with my iPhone 5s on an att account ,. waste of money.

                By raw00473 January 3, 2017.

              • Question
                Does anybody know of a phone case that will fit best while using the ReachAntenna for an iPhone 5 SE? Thanks.   (1 Answer)

                By EDC956 November 3, 2016.

                Answers
                • Answer

                  Reach Antenna is designed to fit with most cell phone cases. Please be aware that it is not designed to be used with cases (like battery cases) that contain metal as they interfere with the Reach Antenna.

                  By Antenna79 November 17, 2016.

                  • Brand Representative
              • Question
                will this antenna work with a zte sonata 3   (1 Answer)

                By Anonymous October 12, 2016.

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                • Answer

                  No, it will not work with that phone. Every version of Reach Antenna is custom-engineered to fit a specific phone model and work specifically with the unique antenna structure of that phone. At this time we do not have plans to build a model for your phone. If you would like us to notify you if one becomes available please call our support team and they will be happy to keep you updated. You can give us a call at 1-855-862-4090.​

                  By Antenna79 October 13, 2016.

                  • Brand Representative
              • Question
                I bought this for my SE iphone but my iphone does not fit in the plastic case that is used to attach the antenna. Can I attach it wthout using the plastic case?   (2 Answers)

                By Lenore October 4, 2016.

                Answers
                • Answer

                  I had the same problem with my iPhone SE. It wouldn't fit, but if you just force it hard enough, it will go in. Don't worry, it won't damage the power button at all, and when I forced it in, it didn't even turn on the phone. Just make sure the sticky part is well placed in the plastic case thing or it can get a bit crooked and a bit off place. Mine was just about a millimeter off, but it still worked great for me.

                  By EDC956 November 1, 2016.

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