Questions & Answers

27 Questions & 112 Answers
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  • Question
    What is the range of the WIFI on this camera ?   (5 Answers)

    By cutter426 January 22, 2017.

    Answers
    • Best 
      Answer

      The WiFi range really depends more on your wireless router than the Ring device. My furthest device is about 60 feet from the router and works fine.

      By Pete28 January 24, 2017.

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      • My Best Buy® Elite Member
  • Question
    How long will the battery last when fully charged, how long does it take to charge the battery, can you buy extra back up batteries, what type of battery does it use, can they be replaced with normal AA, AAA type of batteries?   (5 Answers)

    By GreatWhiteHunter April 29, 2017.

    Answers
    • Best 
      Answer

      It definitely lasts a long time. The battery lasts for at least a couple months before needing to recharge. It's a lithium ion battery and the cam comes with a USB charging cable. Takes a few hours to charge from 0-100%. If you choose to, you can install the cam in an easy snap-out base that makes it very easy to get the cam down and back in during chargings. We've had great results with ours - I highly recommend.

      By TheGreatMacaroni April 29, 2017.

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  • Question
    I can set this up and still be able to watch the videos even I'm not on the Wi-Fi? Like if I'm at work and wanna check on the pets or front door. Or will this only work when I reconnect to same Wi-Fi.   (5 Answers)

    By Vans June 11, 2017.

    Answers
    • Best 
      Answer

      As long as your Ring is linked to your home wifi you can live view the device from your phone's data using the Ring app.

      By Nuggins June 23, 2017.

      • Verified Purchaser
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  • Question
    Can the Ring-Stick Up Cam be used without the Ring-Video Doorbell?   (5 Answers)

    By Jos67 March 7, 2017.

    Answers
    • Best 
      Answer

      Yes it can be used separately. Each device is added independently of each other and it's viewed individually. You can even do live views with the camera to check in whenever you want, not just when there is motion. Great product! I have zero complaints. And customer service is top notch and prompt. I have several of their products

      By Toobsteamrdr March 8, 2017.

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  • Question
    We already have the ring video doorbell and pay the extra $30 a year to save the recordings. My question is if I purchase another Ring camera, do we have to pay an additional fee to have those saved or does it link in with the other?   (5 Answers)

    By CuriousGeorge March 10, 2017.

    Answers
    • Best 
      Answer

      You do have to pay $30/camera/yr, however, you can optionally choose to pay $100/yr for an unlimited number of cameras, depending on what makes better financial sense to you. Hope it helps.

      By Stinkerbellez March 13, 2017.

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  • Question
    Would the camera work inside facing out the window? Would the night vision work inside facing out the window?   (4 Answers)

    By Anonymous June 23, 2017.

    Answers
    • Best 
      Answer

      Yes, you can aim this facing out of a window and see when it is night.

      By CommunityAnswer June 23, 2017.

    • Question
      You have to 'pay' to use this camera? What plugs into the router? Not enough information/detail about how the camera works. Is it color, black & white, can you download images, does it have a memory card? Can you fast-forward through footage? Manual?   (4 Answers)

      By Bailey May 11, 2017.

      Answers
      • Best 
        Answer

        You have to pay $3 a month to keep the videos stored. It's wireless, you can charge the cam or use solar or power cord. Video is in color with sound. No memory card hence the monthly fee

        By Elitecustomflooring June 2, 2017.

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    • Question
      What is the range, (in ft) of the night vision camera?   (2 Answers)

      By Glen July 24, 2017.

      Answers
      • Best 
        Answer

        Roughly ten to fifteen feet for good detail of say a face

        By IPFreely July 28, 2017.

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    • Question
      Is there a low battery indicator or amount of charge left indicator?   (5 Answers)

      By tomt July 10, 2017.

      Answers
      • Best 
        Answer

        Yes when you download the app. It will Show everything and you can keep check on th batterie and also you wifi connection.

        By Richard July 10, 2017.

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    • Question
      Will ring work on a metal building?   (5 Answers)

      By Bobbyh April 10, 2017.

      Answers
      • Best 
        Answer

        The only issue would be the WiFi signal. You can test with cell phone. Go to the stop you want to install. Connect to you WiFi and go to an internet speed test site and see what you get. If you get high latency and low done and up, look into repeaters to boost signal.

        By gfy100 May 26, 2017.

        • Verified Purchaser
        • My Best Buy® Member

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