Questions & Answers

1-10 of 44 Questions
  • Question
    Can you help me install this,I video doorbell pro. Thank you   (10 Answers)

    By Anonymous February 4, 2017.

    Answers
    • Best 
      Answer

      Agree with above answers. The set up video is super easy and walks you through it once you download app and it also comes with a small paper manual that has written instructions. All you do though is pop the cover where the chime is inside your house off and disconnect the wires and reconnect the ring wires. Make sure you have flipped the circuit breaker off beforehand though. After that you can replace the cover and go outside to the doorbell on outside of house. You take old button off and replace with new button. Connect to your wi-fi and it should be good to go.

      By Medic422 March 3, 2017.

    • Question
      It says Satin Nickel/Venetian/Satin Black/Pearl White but nowhere to select the color of your purchase?   (11 Answers)

      By NEVERKiLLTIME June 2, 2017.

      Answers
      • Best 
        Answer

        The product comes with interchangeable faceplates in all listed colors.

        By VBag June 2, 2017.

        • Verified Purchaser
        • My Best Buy® Elite Member
    • Question
      My existing doorbell is facing sideway on the door frame and I don't want to drill the bricks with wires hanging out. Is the lens adjustable? Any solution?   (5 Answers)

      By Nel May 6, 2017.

      Answers
      • Best 
        Answer

        They sell an installation kit to set your doorbell at the desired angle

        By KrissVectR May 14, 2017.

      • Question
        If it senses motion in the distance will it enable the video if somebody does not push the door bell button?   (10 Answers)

        By Robert April 27, 2017.

        Answers
        • Best 
          Answer

          If the camera can see it it will pretty much take a video and save it if you want. You open the app and set the zone/area you want to take a video. You can set up a zone just to notify you if someone steps into the square zone you set. You can also put it to notify you or just record and you can check later. You can set notify on any and all movement, only if the door bell rings or both.

          By KennyC April 27, 2017.

        • Question
          Will it work with my Iphone   (5 Answers)

          By Castannette March 1, 2017.

          Answers
          • Best 
            Answer

            I think so. I'm using an android and it works very well. The manuals talked about both android and iphones without a problem. Downside - They don't tell you this anywhere in their ads until you buy their Ring product, but they only offer you 30 days of free "cloud service" and then they want $3 more a month ($30p/yr) from you for Ring video storage. I've asked for a software update so that a Ring customer could use their own "cloud storage" without any more $$$ charges. Very good product overall tho.

            By ACdriver March 2, 2017.

            • Verified Purchaser
            • My Best Buy® Elite Member
        • Question
          what's the operating temp range.   (5 Answers)

          By critter February 13, 2017.

          Answers
          • Best 
            Answer

            I have the ring doorbell pro and stick up cam about 2 weeks. It has gotten down to about 20 degrees Fahrenheit and they work fine. My only complaint at the moment is when my motion light come on it will send me a motion alert. Other than that I like it. If you get the ring bookbell pro remember you need between 16 and 24 volts for the doorbell pro to work. I didn't know this so I had to buy a new doorbell transformer.

            By Kcward February 13, 2017.

            • Verified Purchaser
            • My Best Buy® Member
        • Question
          Do I have to charge this device?   (10 Answers)

          By Anonymous March 20, 2017.

          Answers
          • Best 
            Answer

            It draws power from the 2 wires that power your doorbell. You actually have a power conditioner that you attach to the inside wires where the actual door chimes are located.

            By Vmzn March 25, 2017.

            • Verified Purchaser
            • My Best Buy® Elite Member
        • Question
          Would the ring doorbell work without existing doorbell   (5 Answers)

          By Bigken April 26, 2017.

          Answers
          • Best 
            Answer

            Yes and No... the Ring Pro requires a low voltage transformer and the necessary wiring to power the device. However you can go with the standard Ring video doorbell and that would allow you to be 100% wireless without the need for any existing chime/transformer/wiring.

            By MMC82 April 28, 2017.

            • Verified Purchaser
            • My Best Buy® Elite Plus Member
        • Question
          I would like to know if this could be either disabled permenantly or located via ip address if someone were to steal it from my door.   (5 Answers)

          By Jamesn71 June 20, 2017.

          Answers
          • Best 
            Answer

            Contact ring with a police report they will replace it.

            By Hsomatic June 21, 2017.

            • Verified Purchaser
            • My Best Buy® Elite Member
        • Question
          will a bird trigger the system to alert us? Are there maybe settings to avoid that?   (10 Answers)

          By lm February 23, 2017.

          Answers
          • Best 
            Answer

            Yes. You can customize the field or range of motion it picks up and how sensitive you want it to be...birds vs humans.

            By Flyfsh6 March 4, 2017.

            • Verified Purchaser
            • My Best Buy® Elite Member

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