Questions & Answers

1-10 of 45 Questions
  • Question
    Will this show video only when they push the button or will it show video based on movement or both   (5 Answers)

    By Marty January 25, 2017.

    Answers
    • Best 
      Answer

      If you leave the motion detector on. It does both I can see when people leave and come to the house. And it saves the motion so I can see what time my kids get home at night.

      By Danish January 27, 2017.

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  • Question
    Can this work on two phone?   (10 Answers)

    By Barb January 22, 2017.

    Closed to new Answers

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    • Best 
      Answer

      Yes. You sign up with an account and then add others.

      By Scottwv January 23, 2017.

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  • Question
    How secure is the mounting? What's to stop someone from taking a small pry bar and yanking it off the door frame?   (5 Answers)

    By Milz March 6, 2017.

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    • Best 
      Answer

      Nothing - if someone wants to take a pry bar to the frame they will get it - damaging both the ring and your door at the same time. There are built in theft deterrents that will make it hard to steal, but if someone REALLY wants it, they will get it. The good news is that Ring has a policy that they will replace the doorbell if it ever gets stolen so you will have that security blanket for the life that you are a customer.

      By Veggie March 6, 2017.

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  • Question
    How much is it to get recorded on to the cloud a month and what are my options   (5 Answers)

    By Ardy February 11, 2017.

    Answers
    • Best 
      Answer

      3 dollars a month or 30 a year. There is no storage on your phone. If you want to keep the video it has to be done in the Cloud which is not made abundantly clear on the box!

      By Slick February 15, 2017.

    • Question
      Will my current chime work with this devise?   (5 Answers)

      By Anonymous February 5, 2017.

      Answers
      • Best 
        Answer

        No. You'll need a RING Chime.

        By GillyP February 10, 2017.

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    • Question
      Is it waterproof? Can I put it at the outside gate?   (5 Answers)

      By Powderham January 26, 2017.

      Answers
      • Best 
        Answer

        They are meant to be outside and mine has been through rain and snow already so I'm thinking it's at least weather/water resistant. Mine is mounted to the outside of a metal screen door and I haven't had any issues. The bigger issue for you may be the distance from the gate to your house as they do need to connect to WiFi.

        By NavyGuy706 February 3, 2017.

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    • Question
      Is it hardwired?   (5 Answers)

      By Leslie March 6, 2017.

      Answers
      • Best 
        Answer

        They CAN be hard-wired into any existing doorbell system or if you do not have any current door bell, you can use the units internal battery that lasts several months at a time. Its pretty flexible.

        By Veggie March 6, 2017.

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    • Question
      Does it do audio?   (5 Answers)

      By DD January 23, 2017.

      Answers
      • Best 
        Answer

        Yes you hear and send audio to and from the device

        By KePLeR January 23, 2017.

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    • Question
      Can you set the distance it will detect movement, as in 5ft or 10ft. Or do they have to be right on it for it to detect someone?   (5 Answers)

      By Jaybird May 21, 2017.

      Answers
      • Best 
        Answer

        Hi there, Yes you can set the ring app allows you to select the distance.

        By Silverado June 16, 2017.

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    • Question
      This is an expensive door bell. What prevents someone from stealing it?   (5 Answers)

      By Anonymous March 6, 2017.

      Answers
      • Best 
        Answer

        Ring has a few built in security devices to deter theft, but if someone wants it, they are going to get it. The good news is that Ring has a warranty/policy that they will replace your doorbell if it ever gets stolen, so you will always have that security policy for the life of the device or the company.

        By Veggie March 6, 2017.

        • Verified Purchaser
        • My Best Buy® Elite Plus Member

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