A:AnswerWe are sorry to hear that you encountered some sort of inconvenience with your ROCCAT headset's microphone.
Please take the time to reach out directly to ROCCAT's Support Team so they can gather more details about your experience with your headset and assist with troubleshooting or replacement service if necessary under their manufacturer's warranty. That team can be reached directly from the Support section of the main ROCCAT website.
Thank you and have a wonderful day!
A:AnswerHi James, thank you for your question. If you are having issues with the output of the headset, please first make sure that it is selected as your default device in the playback section of your Windows sound control panel. You can access this through a right click on the speaker symbol on your taskbar.
It might also help to install Neon (if you haven't done so) and make sure that the headset is running the latest firmware.
Should you still experience issues, our support staff is more than happy to help you find a solution. You can reach out through the Support section on our homepage.
A:AnswerHi and thanks for choosing one of our products. We're sorry you are having a difficult time with the headset. Sadly, you didn't leave any details on what's wrong with the device, so we unfortunately can not directly provide any solutions. However, we have a dedicated support team that's happy to help you in finding a solution to your problem with the device. Please feel free to reach out using the contact form on the official Turtle Beach website.