Questions & Answers

1-8 of 8 Questions
  • Question
    How do I register products plugged into surge protector for warranty?   (5 Answers)

    Warranty for protection of products connected

    By Deb December 15, 2015.

    Answers
    • Best 
      Answer

      There is no registration for products that you have connected to the surge protector. If you experience a surge and need to pursue the connected equipment guarantee, please contact our call center at 1-800-620-2790 any day from 8am to 9pm CST.

      By RocketfishCustomerSupport December 16, 2015.

      • Brand Representative
  • Question
    How long is the plug in cord? Does it have a 90 degree plug in? I am looking for about a 9' cord with a 90 degree or flat plug in.   (5 Answers)

    By Deg September 22, 2017.

    Answers
    • Best 
      Answer

      They have several lengths to chose from mine is 6FT with 90 degree plug

      By hippie September 25, 2017.

      • Verified Purchaser
  • Question
    What is the maximum load in Watts this will handle before the built-in circuit breaker trips? Specs say it is 105 Ams and 400 volts. That would be about 42000 Watts... that can't be right!?   (4 Answers)

    By Tree July 5, 2017.

    Answers
    • Best 
      Answer

      Hello Tree, I am sorry for the misunderstanding, this is a standard 15A/120V power strip. The other metrics are referring to the surge protection. You can find more of this information on the Quick Setup Guide https://files.bbystatic.com/ctN2dgn4VvbLGX7NwaJwZg%3D%3D-RF-HTS2715_QSG_EN.pdf Omar S. - Rocketfish Support.

      By RocketfishCustomerSupport July 18, 2017.

      • Brand Representative
  • Question
    Are you able to mount this in anyway to hide the wires for a clean look? If there are any limitations, what are they?   (10 Answers)

    By ProfessorDrex May 17, 2017.

    Answers
    • Best 
      Answer

      This surge protector is wall mountable. No limitations listed.

      By CommunityAnswer May 17, 2017.

    • Question
      states a 1 year warranty on parts/labor for the surge protector itself and a lifetime equipment warranty covering up to $200K in damages. If the surge protector fails (due to a malfunctioning plug port etc) after 1yr is there coverage for equip or not?   (3 Answers)

      By saywhat November 27, 2016.

      Answers
      • Best 
        Answer

        I doubt a malfmuntioning unit will cover a loss. If you are concerned about coverage on a loss. Get a nice battery backup surge protector with an extended warranty.

        By Johnny June 30, 2017.

        • Verified Purchaser
        • My Best Buy® Elite Member
    • Question
      were is the reset on these surge protector. rocketfish-7 outlet/2-sub surge protector strip black   (4 Answers)

      By firecracker5 December 31, 2016.

      Answers
      • Answer

        It's small in a hole on bottom? Not easy if mounted. That's all I saw. It didn't say reset on unit, but that's all I'm assuming it is.

        By Johnny June 30, 2017.

        • Verified Purchaser
        • My Best Buy® Elite Member
    • Question
      can i connect to 220v   (5 Answers)

      I am from Argentina and we have 220v. The device support 220v?

      By Anonymous June 20, 2016.

      Answers
      • Answer

        No, would need a convert and use only 110v devices with is.

        By JJones January 24, 2017.

        • Verified Purchaser
        • My Best Buy® Member
    • Question
      What is the warranty on this? What is the protection guarantee for items connected to the surge protector?   (5 Answers)

      By Anonymous May 4, 2016.

      Answers
      • Answer

        These are not questions for the average buyer, should refer to the manual or get in manufacturer's chat room.

        By FTPforever May 22, 2017.

        • Verified Purchaser
        • My Best Buy® Member

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