Questions & Answers

1-10 of 65 Questions
  • Question
    Can it be silenced (no beeps)?   (8 Answers)

    By Anonymous January 25, 2015.

    Answers
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      Answer

      Yes. But it will also not beep when it is done. I tried the setting to be sure before answering.

      By butzac May 2, 2015.

    • Question
      I'm confused! Is the Samsung MG11H2020ct a convection microwave? Some sites say yes other don't say   (8 Answers)

      By Anonymous March 25, 2015.

      Answers
      • Best 
        Answer

        No, it is not a convection oven. A convection oven circulates air to aid in cooking/baking more evenly. This is simply a Microwave with a Grilling Element (similar to the elements in a regular electric oven). You can use a combination of Microwave and Grilling using the "Combi" button.

        By JustAThoughtFromMe August 25, 2015.

      • Question
        Does the interior light come on when you open the door?   (10 Answers)

        By Anonymous February 9, 2015.

        Answers
      • Question
        Is the light on when operating so you can see inside?   (8 Answers)

        By BigAl October 31, 2015.

        Answers
        • Best 
          Answer

          Yes. It also turns off if you leave the door open. Great feature.

          By Billy December 18, 2015.

        • Question
          Is this microwave noisy?   (10 Answers)

          By PG June 3, 2015.

          Answers
          • Best 
            Answer

            no. it is not. it also has a function to turn the peeping sound off.

            By Applefan July 24, 2015.

          • Question
            Length of cord   (3 Answers)

            The cord is attached to a screw in the back with a piece of plastic. I need the cord to be longer. Can I safely remove this to get the cord longer?

            By Andi March 14, 2015.

            Answers
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              Answer

              Thanks for the question. Samsung doesn't recommend changing the power cord on the MC11H2020CT, and doing so may void the warranty. Following is the information provided in the User Manual: "We do not recommend using an extension cord with this appliance. If the power-supply cord is too short, have a qualified electrician or serviceman install an outlet near the appliance. However, if it is necessary to use an extension cord, read and follow the Use of Extension Cords section" found on page 5 of the User Manual. - Ms. Samsung

              By Anonymous March 16, 2015.

              • Samsung Representative
          • Question
            Does the turntable dish rotate in a "jerky" manner?   (4 Answers)

            I recently purchased this microwave and noticed today that the dish does not turn smoothly. Is this normal or is it a problem?

            By Concerned March 5, 2016.

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              Answer

              I haven't noticed my turntable jerking. Has been sooth so far.

              By Robin April 20, 2016.

            • Question
              Does the kitchen timer work when the microwave is working   (3 Answers)

              It's very useful to use the timer on the microwave to keep track of something else you are timing. So many don't do this and for me, it's a critical feature.

              By BarbS November 23, 2015.

              Answers
              • Best 
                Answer

                No, they cannot be used at the same time.

                By CommunityAnswer November 24, 2015.

              • Question
                Safety of grilling element   (3 Answers)

                I am wondering if the grilling element could be a burn hazard. We don't have any experience with a heating element in the microwave, and have concerns about our children using the microwave if this is a possibility. Is it just like an conventional oven's heating element?

                By NK July 13, 2015.

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                  Answer

                  Yes, it looks exactly like the kind you'd find in an electric oven, only smaller and on the top like a broiler. If the microwave were on a low countertop and you reached in from a high angle, you could potentially touch it while trying to pull food out. It's worth noting, though, that you have to select one of the cooking modes that uses the grill element for it to be hazardous. Regular microwave cooking in the "default" mode does not activate the heating element. It is, of course, only a button press away, though. I definitely wouldn't recommend using this microwave without supervision.

                  By paul4tA December 22, 2015.

                • Question
                  Is the interior light replaceable by the consumer?   (2 Answers)

                  By Susan February 17, 2015.

                  Answers
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                    Answer

                    Thanks for your interest in the MG11H2020CT, Susan! Samsung recommends having the interior light replaced by a qualified technician since it requires disassembling the Microwave. - Ms. Samsung

                    By Anonymous March 4, 2015.

                    • Samsung Representative

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