Questions & Answers

1-10 of 19 Questions
  • Question
    my space height is 70"--will this frig fit?   (4 Answers)

    i don't have to be concerned about hinges--just the back 12" are under cupboards.

    By Lou October 12, 2014.

    Answers
    • Best 
      Answer

      There is an electrical box mounted on the back of the top of the fridge that sticks up about 2" so it requires a 71" height clearance. I was very surprised to find this out yesterday when mine was delivered as that box does not appear on the web site photo. It wouldn't fit under the overhead cabinet so we removed the cabinet moulding, slid the fridge in, then reinstalled the moulding.

      By PickyMe December 11, 2014.

    • Question
      is the ice maker   (5 Answers)

      removable? we tend to just freeze our own ice cubes - and wouldn't need this feature

      By islek December 10, 2014.

      Answers
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        Answer

        The ice maker in the RF20HFENBSR is factory-installed and cannot be removed, but the ice storage container can be moved or used for storing cubes you make yourself. The automatic ice maker can be turned off if you don't wish to use it, and it suspends from the ceiling of the freezer so doesn't take up much useable space itself. Thanks for your interest, Ms. Samsung

        By Anonymous December 11, 2014.

        • Samsung Representative
    • Question
      Popping noises   (5 Answers)

      Does any body experience periodic popping and cracking noises coming from the fridge? I want to know if this is normal or if I should call samsung. No problems with operation.

      By DavidAustin May 8, 2015.

      Answers
      • Best 
        Answer

        All the time. Sometimes it sounds like a gunshot! LOL it's probably the icemaker mine has broken twice they were unable to fix it

        By madd June 16, 2015.

      • Question
        What are the height, width and depth of the item?   (2 Answers)

        By Specs May 27, 2016.

        Answers
        • Best 
          Answer

          Here are the dimensions of this product: 70.81" (H) x 32.19" (W) x 32.5" (D).

          By CommunityAnswer May 27, 2016.

        • Question
          Samsung Online Reviews?   (4 Answers)

          Has anyone purchased this model? I need to replace a Samsung RF217Awcpww on which the freezer handles broke after the freezer compartment froze shut after less than a year. I cannot find any retailers that carry this product and am very hesitant to buy Samsung again. However this is the only french door model that fits my space. Would appreciate any feedback.

          By Anonymous November 28, 2014.

          Answers
          • Best 
            Answer

            IF YOU HAVEN'T BOUGHT IT YET DON'T BUY IT! I'm having major ice and frost build up issues in the freezer compartment. It literally froze shut. The crispers fill up with water every other day as well

            By Flow August 27, 2015.

          • Question
            Water in the crispers   (4 Answers)

            We purchased the Samsung 19.4 cu ft. French door refrigerator model #RF20HFENBRS in July 2014. It has been determined by repair people that the frig is a "lemon" and therefore is eligible for replacement. The problem has been 4 repairs for water in the crispers and it's doing it again. Has Samsung corrected this problem in the 2015 models of the 19.4 cu ft. French door? I like the refrigerator but am hesitant to replace it with the same kind.

            By Suze November 13, 2015.

            Answers
            • Best 
              Answer

              We have this fridge and suffer from the same issue. They replaced the entire back panel of the fridge, and it still does it. I wouldn't advise buying the same fridge.

              By Andrew November 14, 2015.

            • Question
              Water filter replacement? No Energy Star rating?   (2 Answers)

              Specifications say that there is an "internal" water filter. Where is it located and how difficult is replacement? It doesn't have Energy Star seal? Did you notice an upward tick in your electric bill after unit was installed?

              By Diane March 19, 2015.

              Answers
              • Best 
                Answer

                Thanks for your interest in the RF20HFENBSR. This model does not have a built-in water filtration system, but the manual includes instructions for attaching an external filter. I would suggest contacting your local Best Buy Appliance Team or a local plumber for assistance selecting a filter that will meet your needs. While this model doesn't meet the stringent Energy Star guidelines that were revised in 2014, it does meet the current Department of Energy (DOE) standards for efficiency. - Ms. Samsung

                By Anonymous March 19, 2015.

                • Samsung Representative
            • Question
              does it has water dispenser?   (3 Answers)

              By sue March 18, 2015.

              Answers
              • Best 
                Answer

                NO, it doesnt have a water dispenser

                By CBella April 2, 2015.

              • Question
                How long does it take to make a tray of ice? It's find when it is just 2 of use but if we need for a group we don't have ice. And the noise when it makes ice is really loud!   (0 Answers)

                By Anonymous May 13, 2017.

              • Question
                are the inside shelves in this model solid or split for ajustable   (2 Answers)

                By Anonymous February 8, 2017.

                Answers
                • Answer

                  They are cery solid and some are split

                  By Workjacket April 7, 2017.

                  • Verified Purchaser
                  • My Best Buy® Elite Member

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