A:AnswerHi there,
I can help with that. The measurement from the front of the drawer to the back of the unit with the drawer opened is 48 inches. Thank you for choosing Samsung. ^Brad
A:AnswerHi there,
I see you are having issues with your Samsung Refrigerator. I would love the opportunity to chat so that we can resolve this concern. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142484297. We thank you for being a part of the Samsung family. ^Brad
A:AnswerHello,
Thank you for reaching out and letting us know that your Samsung refrigerator dispenses forcefully, and water splashes out of your cups, even on tall glasses. We understand how inconvenient it is for you. We're here to help.
When it comes to your water dispenser, we know that you'll want to make sure everything is in working order; otherwise, it may not dispense properly. For example, the water line needs to be connected correctly and have good water pressure. A clogged water filter can also cause reduced water pressure or bad-tasting water problems. And remember, Child Lock can keep you from dispensing anything at all.
Attached is a link to the troubleshooting guide that you can check, which may help fix the issue with your refrigerator's water dispenser.
https://www.samsung.com/us/support/troubleshooting/TSG01001875/
You may also check page 24 of the user manual for an additional troubleshooting guide for reference.
https://downloadcenter.samsung.com/content/UM/201904/20190418150942025/DA68-02601B-14_181008.pdf
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144322207
-Angelica
A:AnswerHi wildcatjoe,
Thank you for reaching out, and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 25.5 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Stainless steel.
Please visit our authorized distributor for parts and accessories website to check availability and purchase a water filter cap for your refrigerator. I have shared their website below for your to visit.
http://www.samsungparts.com/
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144756711
Leo
A:AnswerHi MADA.
Thank you for reaching out regarding your Samsung - 25.5 Cu. Ft. French Door Refrigerator with Internal Water Dispenser how long does it take for the first batch of ice. Regarding your concern, although the ice maker can make 10 pounds of ice a day, it's only capable of holding 2 pounds of ice at a time. Once the ice bucket is full, the ice maker will stop.
I suggest you check this link for further assistance.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144382537
^Camille
A:AnswerGreetings!
Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically,
The Power Freeze function will increase the fan speed and freezing process in your freezer. This will keep your food as cold as possible for up to 50 hours. I have shared a link below that would best explain the different modes of your refrigerator.
https://www.samsung.com/us/support/answer/ANS00087944/
I have also shared the user manual link below. Please go to the link and turn to page 13 for using the control panel.
https://downloadcenter.samsung.com/content/UM/201904/20190418150942025/DA68-02601B-14_181008.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144383689
Leo
A:AnswerHello farouk,
Thank you for reaching out and letting us know that you're unable to see any information about us taking the old refrigerator. We understand that this information may be essential for you to know. We're here to help.
As per checking, removing the old appliance depends on the agreement you have with the retailer where you will purchase the new product. We highly suggest getting in touch with the retailer for further information.
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144359648
-Angelica
A:AnswerHi Joey.
Thank you for reaching out regarding your Samsung - 25.5 Cu. Ft. French Door Refrigerator with Internal Water Dispenser dimension. Regarding your concern, these are the dimensions:
Product Dimensions with Hinges, Handles, and Door
35 3/4" W x 70" H x 35 3/4" D
Product Dimensions without Hinges and Door
35 3/4" W x 68 3/8" H x 29 1/4" D
Product Dimensions with Door with Handles
35 3/4" W x 70" H x 35 5/8" D
Product Dimensions with Door without Handles
35 3/4" W x 70" H x 33 1/2" D
Product Dimensions with Doors Open
35 3/4" W x 70" H x 48 1/8" D
Product Dimensions without Hinges or Handles
35 3/4" W x 68 5/8"" H x 33 1/4" D
Product Dimensions without Door without Handles
35 3/4" W x 70" H x 29 1/4" D
Shipping Dimensions
38 5/8" W x 75 3/4" H x 36 1/4" D
Net Height without Hinge
68 5/8"
I will be sharing this link for the full specs, features, and dimensions.
https://www.samsung.com/us/home-appliances/refrigerators/3-door-french-door/36-wide-26-cu-ft-french-door-refrigerator-with-internal-filtered-water-stainless-steel-rf261beaesr-aa/#specs
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144253048
^Camille
A:AnswerHi Kimmie,
Thank you for reaching out and we hope you are in good health. We are glad to know that you have purchased a Samsung refrigerator.
I have included a link below that will resolve your issue with the ice maker.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice
I have also included the user manual link below. Please click on the link and turn to page 24.
https://downloadcenter.samsung.com/content/UM/201904/20190418150942025/DA68-02601B-14_181008.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144306556
Leo
A:AnswerHi Cele.
Thank you for reaching out regarding your Samsung - 17.6 Cu. Ft. Top-Freezer Refrigerator with FlexZone™ and Ice Maker on how many pounds of ice this makes in a day, and when you reset it, there is no ice produced. I am sorry to learn you have an issue with the ice maker. Regarding your concern, the ice maker can make 10 pounds of ice a day; it's only capable of holding 2 pounds of ice at a time. Once the ice bucket is full, the ice maker will stop.
I suggest you check this link to assist you with the ice maker unable to make ice.
Ice maker is not working - Samsung
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144380414
^Camille
A:AnswerHi Sukhi.
Thank you for reaching out regarding your Samsung - 25.5 Cu. Ft. French Door Refrigerator with Internal Water Dispenser. I am sorry to learn that your fridge is not cooling. Here are the details to help you with your fridge regarding your concern.
Press the Fridge button to set the
fridge to your desired temperature.
You can set the temperature between
34 °F(1 °C) and 44 °F(7 °C).
Here is the link to your user manual for further assistance. Please go to page 13.
https://downloadcenter.samsung.com/content/UM/201904/20190418150942025/DA68-02601B-14_181008.pdf
Also, here is another link to assist you with your fridge not cooling.
Cooling issues with Samsung refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144317558
^Camille
A:AnswerHi Theperchman,
Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 25.5 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - Stainless steel.
Yes, your door will still open with 3 inches of space. What we recommend is about 2 inches. I have shared the specification sheet below.
https://image-us.samsung.com/SamsungUS/pim/migration/doc/rf261beaesp-aa_RF261BEA.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144384506
Leo
A:AnswerHi worf,
Thank you for reaching out and we hope you are in good health. We highly recommend shutting off the water line that goes into the refrigerator when changing the water filter to avoid any damage that may happen.
Please refer to the user manual link shared below and turn to page 14 for complete instructions in changing the water filter.
https://downloadcenter.samsung.com/content/UM/201904/20190418150942025/DA68-02601B-14_181008.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144291946
Leo
A:AnswerYou should see some ice production much sooner; however, it may take a full 24 hours for ice production. Once ice production begins the ice maker produces approximately two trays of ice every three hours. Thank you for choosing Samsung for your home! ^Lena
A:AnswerI am including a link to a troubleshooting guide to support your concerns on the water dispenser (https://bit.ly/3dQ0tjX). Thank you for being a Samsung customer! ^Lena
