Questions & Answers

1-10 of 57 Questions
  • Question
    What are the outside dimensions of the TV itself? I need to know if it will fit in my cabinet.   (2 Answers)

    By Anonymous November 13, 2015.

    Answers
    • Best 
      Answer

      I believe it is 29 1/4" wide, 18 1/4" high and with the feet (stand) it is about 7" deep. The TV itself is about 3 1/4" deep with the plug.

      By BestBuyShopper November 20, 2015.

    • Question
      Can the feet be positioned differently?   (6 Answers)

      In the picture, there are two small feet for the base. Can you put them towards the middle instead of near the sides like in the picture? Otherwise, it might not fit on top of my bookcase that is only like 14 inches wide.

      By Anonymous August 10, 2015.

      Answers
      • Best 
        Answer

        No, the feet can only be attached near the outside edges of the base. But, you might consider wall mounting as this is a very light TV.

        By DewClaw September 24, 2015.

      • Question
        I have 2 wall mounts and none of the screws fit the back of tv,anyone else have this issue?   (6 Answers)

        By delavalladec December 25, 2015.

        Answers
        • Best 
          Answer

          You need to get M8 screws. I had the same problem and called Samsung. They told me to get M4 but they were wrong as I bought them and they were too small. I found in the TV manual it requires M8 screws. These are metric so be sure to get that kind. When you install them they may not fit through your mount holes. My son had to drill mine a little larger. Also you need to use the black round spacers that came with the TV as the screws don't screw in all the way. I realized this after finally getting it mounted and couldn't figure out why the screws were sticking out. I hope this helps. It was a hassle to get this TV mounted but I am very pleased with the TV itself.

          By BestBuyShopper December 28, 2015.

        • Question
          is there a slot for cd/dvd on tv?   (6 Answers)

          By omahamm August 4, 2015.

          Answers
          • Best 
            Answer

            If you are inquiring about the plug, yes. There are inputs for at least 2 hdmi cables so you can connect cable/dish and a dvd/blu ray.

            By Grizmatian August 5, 2015.

          • Question
            WiFi?   (6 Answers)

            I am 99% positive this product does not have WiFi. Yay BestBuy

            By Freddy's April 13, 2015.

            Answers
            • Best 
              Answer

              This product is not a smart tv. There are no apps and no wifi. I wouldn't blame BestBuy for that though. It doesn't have WiFi no matter where you buy it.

              By pjhenry1216 August 3, 2015.

            • Question
              can i use my roku to stream netflix   (6 Answers)

              roku searches for wifi, i read the tv itself does not have wifi, but used with roku, would it work?

              By chrome November 23, 2015.

              Answers
              • Best 
                Answer

                Yes...you plug your Roku into your TV via HDMI and the Roku manages the WiFi connection.

                By McLinker December 22, 2015.

              • Question
                Does this TV work with a cable card?   (2 Answers)

                By Anonymous June 26, 2015.

                Answers
                • Best 
                  Answer

                  No. The only types of input are composite video, left/right audio jacks (the right & white looking ones), HDMI, and coaxial cable. it supports optical audio out I believe.

                  By pjhenry1216 August 3, 2015.

                • Question
                  What video formats does the USB slot support?   (3 Answers)

                  I'd like to be able show .jpg photos and .mov and .mp4 videos from a USB thumb drive plugged into the USB input. Is that possible? Thanks.

                  By Love2go June 9, 2015.

                  Answers
                  • Best 
                    Answer

                    Love2go, The supported video files can be found on page 10 of the owner's manual. I've included a link for your convenience: http://downloadcenter.samsung.com/content/UM/201504/20150402103030928/J4000-ZC_BN68-07180C-01ENG-0312.pdf Thanks for your interest in Samsung products. --Mr. S

                    By MrSamsung June 24, 2015.

                    • Samsung Representative
                • Question
                  Does this tv have a digital transport adaptor? Do I need a digital receiver to get digital only signal? Thanks   (1 Answer)

                  By Anonymous July 16, 2017.

                  Answers
                  • Best 
                    Answer

                    The tuner is capable of receiving analog NTSC, digital ATSC and clear QAM. Whether you need a "digital receiver" depends on the format your cable system is using to transmit channels. Most of the time, you will need a cable box to receive anything other than broadcast channels.

                    By Anonymous August 9, 2017.

                  • Question
                    How far apart are the feet? The top of my shelf is 26" wide and not sure if this will fit.   (1 Answer)

                    By baahstun November 12, 2016.

                    Answers
                    • Best 
                      Answer

                      From the center of one foot to the center of the other is approximately 24". On the table where mine sits, the feet hang over just a tad and I've put a strip of double-sided foam tape underneath to ward off any unwanted sliding. I live in earthquake territory.

                      By KweenB April 21, 2017.

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