A:AnswerHi there! When The Frame TV is on Art Mode, the TV will still be on, but will be utilizing low energy consumption. You can purchase a monthly membership for $4.99 which allows you to choose from 1,200+ Artworks by 38 Galleries. ^Gina
A:AnswerPlease read before mounting your Frame TV. Maybe you're way better at this than I am, but I was bouncing off the walls due to a couple problems that snowballed.
I've attached some photos of my install process and made a dimensions diagram to help you prepare. While you can use my measurements to plan your attack, I definitely would not drill any holes until you get your TV. There's a paper template that comes with - that is the best way to make sure you're punching the wall in the right spot.
To visualize where the TV would be, I folded the guide where the top and sides of the TV would be and taped together some paper to represent the vertical size (see photo), then taped that to the wall. Clunky, but worked ok. I'd have preferred if the template had unfolded to the size of the TV, and not been bigger than it, but life will find a way.
The holes to drill are 3/8. I punched them with an awl instead. They're much bigger than most anchors used for picture frames. Way smaller than for TVs, I suppose. The four mounting screws are long - their anchors are just over 2 inches long - and they have really flat heads to fit in that flush space, so you won't be subbing out any other anchors and bolts. Popping in the giant red anchors that are included seemed pretty straightforward - but look closely at the anchors. Not much in the way of fins to prevent rotation. If your drywall is kind of old like mine, the anchors have a strong tendency to spin instead of gripping and expanding. Once they spin, it's game over. You'll just have a giant hole in the wall.
I usually use toggle bolts or those thick screw-style nylon anchors because they hold better and are easier to work with. However. These screws are too long for that. Other screws will have heads that are too thick for the mount. I even tried gripping the anchor with pliers and pre-installing the screws to loosen up the anchor, but once it went in the wall it still spun instead of expanding. They're tough.
I ended up using smaller nylon anchors that allowed the mounting screws to punch through at the end, but that had a gap close to the surface of the wall that I could brace with a pin while screwing in the hardware, until the expansion could take over to prevent spinning.
In the end, if you're talented or careful, the mounts are super strong and dead flush. The weird keyhole shape on them? Super cool. When you step back and realize with a sinking pit in your stomach that the TV is crooked, all you have to do is nudge it side to side. Those slanted keyholes make the TV tilt when it slides to the side, meaning you can correct its alignment waaaay easier than with a picture frame. Just a nudge and it's done.
The TV is super light and has a place on the back to grip while lifting it into position, so it's not a big deal to get onto the mount plates once they're on the wall.
And if your question was about thickness, the mount is maybe 1/8 of an inch - maybe. It's flush.
A:AnswerHi! The 32" Frame does not feature the motion sensor however will include the brightness sensor. If the motion sensor feature is important, this will start with the 43" Frame option. ^Tim
A:AnswerThe cable is big and definitely not invisible. It exists the monitor at the bottom in a groove so that the monitor can fit tight against the wall just like a true picture frame.
The 32 inch frame fits very snug against the wall. There is no way to have a cable box behind the monitor.
The product is very good, a clear picture and high quality sound. However, the cable wire is visible as it exits the bottom of the tv.
A:AnswerIFAPICTUREPAINTSATHOUSANDWORDS then yes, in auto rotation mode you can rotate the artwork/pictures ,but the least amount of time between rotation is 10min . ^Jason
A:AnswerHi there! The One Connect Box that comes with the Frame TV houses all of these connections. The one connect box has an almost invisible cable that is 5 meters long (16 ft). That cable connects to the Frame TV and then there is a power cable from that box that is approximately 5ft long. Your HDMI cables will connect to the One Connect Box, as well as Optical, USB, ethernet, and coax. ^Celina
A:AnswerChacha, IROKOtv is an app designed for streaming on PC, Tablets or Smartphones. While there is no app available to download on Smart TVs, you can watch IROKOtv on your TV by connecting your PC to your TV via HDMI cable, or casting from your device to your TV (AirPlay on iOS devices, Smart View on Android devices). ^Gina
A:AnswerHi TVGuy! The art options for the Frame require an internet connection to browse and download. Once download through the Art Store the art pieces are saved to the TV and can be accessed without an internet connection. ^Tim
A:Answerbsd107, you can wall mount The Frame 32" vertically or horizontally, or you can utilize the Lean-back stand both vertically or horizontally. Both the No Gap Wall Mount and the Lean-back stand are included with The Frame 32". ^Gina
A:AnswerI’m certainly not an expert. We had Best Buy Total Tech install service to hang and set up LESS then a month ago. My best guess would be “Yes”. With the Frame TVs the electronic “Brain” of the TV is separated from the screen into a small black box. (One Connect Box). It’s Similar in size to a cable box or modem. The screen is flat to the wall similar to a piece of art, and a small wire is connected to the box. The box has a power cord. Only 2 cords: power and connection between screen and the box.
For the 32” TV, the small box has 2 HDMI ports and 2 USB ports. The big thing to remember is CONSIDER how you will install the screen and the black box. Will the box be accessible? Does it need to be accessible?
The frame TVs are designed so you can install a cut out compartment behind the TV, which must include a power outlet. Then the box, power cord and wire between the screen and the box can be hidden behind the TV in this cutout compartment. IF you’re going to add supplemental electronics using USB and HDMI, you need to consider how big the cutout needs to be behind the TV. OR consider that the black box needs to be on a shelf, bookcase, media center. Etc. So it’s accessible to easily attach additional components. Currently we have it on a small table, but we will most likely install the cutout compartment to hide everything behind the TV. You can search for these cutout compartments online. And more dimension and connection information on the Samsung webpages. Anyone getting these Frame TVs might consider getting a consult with a Best Buy representative. Our Total Tech has been worth it already in the first month.
A:AnswerAt the moment this only applies to Samsung frame tvs 43 inches and larger for 2021 models. The frame 32 inch is only available for 2020. But you can also buy every size in 2020 models as well directly on the Samsung site! Hope this helps!
A:AnswerHi Susan! The 32" Frame features the One Connect Box Mini rather than the full sized box. The coaxial connection can be found on the back of the TV next to the input for the One Connect Box. ^Tim
A:AnswerDave - The Frame TV comes with a black frame, which cannot be removed and is included in the height measurement (16.5"). This measurement does not account for an additional Customizable Bezel, which is sold separately. ^Gina