“Kristine, thank you for answering my question and that is what I read could be the issue why door want open all the way as the other door, however the refrigerator was pretty level as I checked it with a leveler. still ended up with the same results.”
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Hi james, we’re grateful for your follow-up, and it’s great to see you ensuring the setup is properly leveled. Even with proper leveling, door movement can be affected by hinge alignment, internal stopping points, or spacing designed to support surrounding cabinetry. Proper alignment and clear door pathways help support smooth, even operation. This guide provides troubleshooting steps for door closing and alignment checks: https://www.samsung.com/us/support/troubleshoot/TSG10007112/ If the door continues to behave the same way after following these steps, connecting with us allows us to take a closer look at your setup and guide you further. Please have reference number 1152506367 ready to help move things along. Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Samsung appreciates your business. Khristine Samsung Care
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