Questions & Answers

1-10 of 59 Questions
  • Question
    Will this washer fit a king sized quilt?   (4 Answers)

    Answers
    • Best 
      Answer

      Yes this Washer can easily handle and wash a King size Comforter.

      By kaiserlichehoheit August 12, 2016.

    • Question
      Which side does the door open. Is the door hinge on the left or right?   (10 Answers)

      By Paul May 1, 2016.

      Closed to new Answers

      Answers
      • Best 
        Answer

        Disregard the reversible answer above. No front load washer has a reversible door. All front load washers swing from hinges on the left as you look at the machine. There are safeties and switches not found on a dryer that prevent one from reversing a washer door.

        By Fred June 19, 2016.

      • Question
        Is there a feature to turn on a light inside the washer to check on clothes while they are washing?   (5 Answers)

        By Frank August 24, 2016.

        Answers
        • Best 
          Answer

          Use the Samsung flashlight.

          By Anonymous September 21, 2016.

        • Question
          Does the washer have wifi built in or how do you get those Samsung smart home adapters?   (4 Answers)

          By Anonymous July 14, 2016.

          Answers
          • Best 
            Answer

            Direct Link for adapter http://www.samsung.com/us/appliances/washers-dryers-accessories/HD39J1230GW

            By Peanut July 15, 2016.

          • Question
            Are theses stackable?   (4 Answers)

            By jhuynh2 May 4, 2016.

            Answers
            • Best 
              Answer

              Hi jhuynh2, yes, this washer is stackable with the matching dryer. You'll want the SKK-7A stacking kit. ^Rosi

              By MrSamsung May 4, 2016.

              • Samsung Representative
          • Question
            Does this washer come with all the required hoses? Hot, Cold, & Drain Hose?   (3 Answers)

            Answers
            • Best 
              Answer

              Drain is included otherwise you have to buy the kit for the warm and cold water hoses from Best Buy buy they know this and prompt you to do it.

              By Jared July 13, 2016.

            • Question
              Does AddWash mean one can toss in extra pieces of laundry without pausing the wash? Or does one need to pause it like with any other machine?   (5 Answers)

              By yosemite January 19, 2017.

              Answers
              • Best 
                Answer

                You must pause it, but the wait time is very quick. The small door will not release without it being paused.

                By Robert February 28, 2017.

              • Question
                My husband wants to know about the filter on this machine. We currently have a model that is hard to get to in order to clean out stuff that gets trapped in there. Where is this located and how easy is it to clean it out? Thanks!   (2 Answers)

                By GSlover16 September 4, 2016.

                Answers
                • Best 
                  Answer

                  It's in the front. It's behind the little door on the bottom. Very easy to get to and clean. Open the door, take the plug out of the end of the hose that's in there to drain out any residual water, then the filter just unscrews.

                  By HappyMN September 12, 2016.

                • Question
                  I just bought this washing machine with the pedestal vibrates in excess very disappointed also came with some damage Best Buy are going to replace it I wonder if I will have the same problem with the same model very dissaponted with Samsung   (1 Answer)

                  Answers
                  • Best 
                    Answer

                    I bought the same machine which was delivered about 10 days ago. I noticed more vibration than expected, but to my disappointment discovered that the Best Buy delivery person did NOT level the machine when he installed it. Took me a while, but I found the needed flat style wrench and was able to better level the machine so the vibration has improved. I feels it is still not as expected but is much better. Really disappointed that I had to figure this out and do it myself. I've had more than one disappointing experience this year on a major appliance purchase from Best Buy.

                    By Tweedesk December 6, 2016.

                    • Verified Purchaser
                    • My Best Buy® Elite Member
                • Question
                  This machine is listed as being 34 inches deep. Is that with the door open or closed? I need to figure out the total depth with the door open. Thanks.   (2 Answers)

                  Answers
                  • Best 
                    Answer

                    Mine measures fifty-six inches from the wall with the door open. That is taking in account room for the hoses.

                    By Fred May 18, 2017.

                    • Verified Purchaser
                    • My Best Buy® Member

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