Questions & Answers

1-10 of 179 Questions
  • Question
    What is the griddle made of?   (5 Answers)

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    • Best 
      Answer

      It's a cast iron material with non stick coating. Sounds great in theory but I never use it because the griddle burner is basically useless. It doesn't get hot enough to make pancakes. I wish it was just a 6 burner stove now. After having stove for a year I would not buy it again without a re-design of the griddle burner.

      By MiMiE December 5, 2015.

    • Question
      Does this stove include an LPG conversion kit?   (6 Answers)

      I am extremely interested in the Samsung range, however, I need to know if this product will include a conversion kit to allow it to use propane rather than natural gas?

      By Anonymous November 24, 2014.

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        Answer

        Yes, the NX58H5600SS and other Samsung Gas Ranges come with the LP conversion kit. Thanks for your interest! Ms. Samsung

        By Anonymous November 25, 2014.

        • Samsung Representative
    • Question
      Stupid Question About Convection Feature   (6 Answers)

      I just got this range yesterday. You would think I'm a man as I don't want to read the directions. Do I have to turn on the convection feature or is it automatic? If I use the convection feature do I have to adjust the cooking time or temperature? Thank you.

      By NAM March 1, 2015.

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        Answer

        Hi NAM, The convection fan in the NX58H5600SS operates automatically during pre-heat, Convection Bake and Convection Roast modes. When using Convection Bake, the temperature is automatically reduced by 25°F. This auto conversion feature can be turned off by following the instructions on page 56 of the User Manual. Since items usually cook faster when using Convection, it's a good idea to reduce cooking times, as well, or at least check for done-ness about 75-80% of the way through the cooking time. Thanks for the question! Ms. Samsung

        By Anonymous March 5, 2015.

        • Samsung Representative
    • Question
      how do you use the hydrater?   (2 Answers)

      Can you really use this as an hydrater?

      By Anonymous September 27, 2015.

      Answers
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        The oven has a dehydrator not a hydrator. To hydrate is to add moisture. This oven will remove moisture from food like fruit slices.

        By Judith October 21, 2015.

      • Question
        How easy it is to remove the burner grates?   (6 Answers)

        I'm a messy cook and will need to lift them after ever meal to clean.

        By Brebertski July 7, 2015.

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          Couldn't be easier! I There are three rectangular cast iron grates; just pick them up and set them aside. Then wiping up the top is a breeze, because the whole top is sealed. I usually just pick up one grate at a time and give it a quick wipe down and then go to the next one. It's so easy to clean that I usually just hold the grate in one hand while cleaning with the other.

          By labratz01 August 12, 2015.

        • Question
          Does it come with the griddle or is that extra?   (5 Answers)

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            Answer

            It comes with the griddle which is awesome for bacon, pancakes, French Toast, and grilled sandwiches. Very easy to clean.

            By Sonokid August 14, 2016.

          • Question
            Will the top burners still light without electricty?   (4 Answers)

            I was wondering if I can use this stove if the power is out? Thanks

            By Curious February 6, 2015.

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              Yes, the cook top burners on the NX58H5600SS can be lit manually in the event of a power outage. Thanks for the question! Ms. Samsung

              By Anonymous February 10, 2015.

              • Samsung Representative
          • Question
            Does this range have a true simmer burner?   (5 Answers)

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            • Best 
              Answer

              Yes, and it' s really great! The BTU rating is different for each burner, so it takes a couple of days to remember which does what, but the trick is the smaller the burner, the less BTUs.

              By labratz01 August 12, 2015.

            • Question
              Can you turn the convection off and use it as a conventional oven?   (5 Answers)

              By JamieNick December 25, 2015.

              Answers
              • Best 
                Answer

                Yes, well you don't turn it off. There are two different bake buttons, one with convection and one without. (notice in the picture the fan icon for the Bake button and the button without the the fan icon).

                By OnlineShoppingGuy July 25, 2016.

              • Question
                oven light   (6 Answers)

                Does the oven light stay on even when the oven door is closed?

                By Barb October 11, 2015.

                Answers
                • Best 
                  Answer

                  The oven light goes on when the door is opened and shuts of when the door is closed. There is a switch on the numeric keypad to the right of the zero which when pressed turns the light on or off. When the light is on, if the door is then opened and closed, the light turns off.

                  By Chuck October 24, 2015.

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