Questions & Answers

29 Questions & 57 Answers
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  • Question
    Does the upper oven operate only in convection mode or in both bake and convection mode?   (3 Answers)

    By Anonymous December 5, 2014.

    Answers
    • Best 
      Answer

      Thanks for your interest in the NE58F9710WS. When the Flex Duo partition is in place, Convection Bake, Convection Roast and Broil are the functions that are available in the upper oven. Lower oven functions that are available are Bake and Convection Bake. - Ms. Samsung

      By Anonymous December 8, 2014.

      • Samsung Representative
  • Question
    Installation Height   (3 Answers)

    the sides of cooktop on my new samsung ME58F9710w are higher than my granite counter leaving a slight gap. Seems the cook top is 36" at lowest adjustment and my granite tip is 35 3/4. Is this gap normal, is there a filler I can use to close the gap and make it look like one piece.

    By CP December 1, 2014.

    Answers
    • Best 
      Answer

      Yes

      By Range December 10, 2014.

    • Question
      What is the largest turkey size (in lbs) that could fit in the lower oven if the FlexDuo divider is in place?   (2 Answers)

      By hungryman August 3, 2014.

      Answers
      • Best 
        Answer

        Thanks for your interest in the NE58F9710WS. There are too many variables involved in determining the size of a turkey that can fit in the oven cavity, including the dimensions of the turkey itself as well as the size of the pan and the height of the pan insert that raises the turkey out of the grease and drippings. The following information should help you determine the overall height of an item that will fit in the Flex Duo Oven, with and without the divider in place. The distance from the lowest oven rack setting in the lower oven to the divider is 7-1/2"; and from the divider to the broil element in the upper oven is 8". Keep in mind that you would need to leave enough clearance between the food and the broil element to prevent overcooking or burning. When the divider is removed, the total clearance from the lowest oven rack to the broil element is 15". It's worth noting that a major benefit of the Flex Duo Oven is the ability to use the separate oven cavities for smaller items, or removing the divider when cooking large items such as a turkey or roast. When roasting a full turkey, it will probably be necessary to remove the divider. - Ms. Samsung

        By Anonymous August 11, 2014.

        • Samsung Representative
    • Question
      Is Filler for back wall included with purchase   (5 Answers)

      By Anonymous November 8, 2015.

      Answers
    • Question
      Locking controls?   (4 Answers)

      Is it possible to lock the range top controls (not just the oven) to prevent them from being turned on if bumped, walked on by cat, etc.?

      By Anonymous February 18, 2015.

      Answers
      • Best 
        Answer

        Thanks for your interest in the NE58F9710WS. The control lockout on this model is for the oven only; the knobs that control the cooktop cannot be locked. - Ms. Samsung

        By Anonymous February 24, 2015.

        • Samsung Representative
    • Question
      Are the left burners big enough to heat larger pans?   (3 Answers)

      I wonder if the 7 inch burners would work for large pans heating evenly, since there is only one large burner on the stovetop?

      By Anonymous May 30, 2014.

      Answers
      • Best 
        Answer

        No, the left burners do not heat large pans evenly.

        By write2jeff June 18, 2014.

      • Question
        Can steam cleaning be done on this oven or only the chef version?   (2 Answers)

        By Anonymous October 20, 2015.

        Answers
        • Best 
          Answer

          Yes

          By Moxie November 13, 2015.

        • Question
          How often should the oven cooling fan run?   (3 Answers)

          On my range the oven cooling fan seems to run about every other time that I use my oven. I am on my 4th unit, the other 3 (all the same model) were inconsistent in the cooling fan also, as well as all of them having other issues, which is why I am on my 4th range.

          By Sandy April 25, 2015.

          Answers
          • Best 
            Answer

            Hi Sandy, I'm sorry to hear you're having an issue with your range. The NE58F9710WS doesn't have an "oven cooling fan". It does have convection fans, which are difficult to actually see turning because they turn off when the door is opened to prevent the hot air from being expelled from the oven. When the door is closed, the fans are designed to cycle on periodically to maintain the set temperature and circulate the hot air, depending on which mode is selected. There is also a cook top fan that cycles on as needed to cool the electric cook top, but this is located inside the cook top and wouldn't be visible to you without disassembling the Range. Based on this information, I would suggest contacting either 888-BEST BUY or 800-SAMSUNG for assistance determining whether service is necessary to resolve your issue. Thank you, Ms. Samsung

            By Anonymous April 30, 2015.

            • Samsung Representative
        • Question
          When using the dual oven, can you cook two separate dishes at different temperatures and times?   (3 Answers)

          By Anonymous June 3, 2017.

          Answers
          • Answer

            Yes you can but the top oven is convection only.

            By Gwokwei June 4, 2017.

            • Verified Purchaser
            • My Best Buy® Elite Plus Member
        • Question
          What brand of cookware works best for this range. My Calphalon warped on my previous smooth top.   (0 Answers)

          By Annie June 3, 2017.

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