Questions & Answers

1-10 of 23 Questions
  • Question
    Is this able to handle a king comforter? Thanks.   (3 Answers)

    By sammydog July 23, 2017.

    Answers
    • Best 
      Answer

      Yes and the sheets at the same time

      By Doggiedog July 23, 2017.

      • Verified Purchaser
      • My Best Buy® Member
  • Question
    can the water level be controlled?   (2 Answers)

    By mari May 25, 2017.

    Answers
    • Best 
      Answer

      If you want more water you can use the deep wash, if less than the eco plus, otherwise it goes by the weight of the clothes.

      By Anonymous May 27, 2017.

      • Verified Purchaser
      • My Best Buy® Member
  • Question
    can you tell me if this washer on the recall list   (2 Answers)

    By sheila May 27, 2017.

    Answers
    • Best 
      Answer

      No this washer isn't on the list, I had the same concern when I began to look for a replacement washer.

      By Capoly May 27, 2017.

      • Verified Purchaser
      • My Best Buy® Member
  • Question
    Is WA52M7750AW washer included in the recall?   (2 Answers)

    By Pkj1950 July 24, 2017.

    Answers
    • Best 
      Answer

      Hi, Pkj1950, all models being sold now are not part of the recall. ^Rosi

      By MrSamsung July 24, 2017.

      • Samsung Representative
  • Question
    Does it have a knit cycle?   (2 Answers)

    By mari May 25, 2017.

    Answers
    • Best 
      Answer

      Hi Mari, In response to your question about the knit cycle the answer is no. However, the delicate cycle should work well for your knits. Just below the lid is a top basket for small items that may also do the kind of wash you need for your knits. I found this to be an exceptional washer because of its depth for doing large loads especially bedding i.e., comforters. Hope this helped.

      By NVLVR May 25, 2017.

      • Verified Purchaser
  • Question
    Without having an agitator does it cause your clothes to not get as clean?   (3 Answers)

    By Drue53 October 15, 2017.

    Answers
    • Answer

      No. My clothes are getting even cleaner than before.

      By Sok88 October 16, 2017.

      • Verified Purchaser
      • My Best Buy® Elite Member
  • Question
    Can the plastic sink be easily removed? If you are shorter, you cannot reach bottom of washer without hitting your head on the plastic sink.   (0 Answers)

    By Shopper October 1, 2017.

  • Question
    Prewash water appears to be delivered from the Hot water source. Can the Prewash water temperature be changed to cold? for us, hot water defeats the purpose of hand washing delicates in the built-in sink which was the main reason be bought this washer   (0 Answers)

    By ChipC September 17, 2017.

  • Question
    For the Rinse Spin cycle, there appears to be no water temperature selection. When we use it, the water being delivered gets very hot. We want it to be cold. In the Cycle chart on page 63 of the User Manual, the temperature section is blank.   (0 Answers)

    By ChipC September 17, 2017.

  • Question
    We just bought this machine. It is extremely loud. Sound is coming from washer. Any suggestions?   (1 Answer)

    By Sam September 12, 2017.

    Answers
    • Answer

      Sam, so sorry to hear. Please feel free to include the model code and serial numbers of your device in the Support Form: http://smsn.us/SamsungSupportUSA and we will respond accordingly. ^Heath

      By MrSamsung September 13, 2017.

      • Samsung Representative

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